C

Charquetta McCoy

Operations Associate

United States9 yrs experience
Most Likely To Switch

Key Highlights

  • Expert in patient management and healthcare compliance.
  • Skilled in developing virtual conferences for women in cybersecurity.
  • Strong foundation in human resource management principles.
Stackforce AI infers this person is a Healthcare and Human Resources professional with expertise in patient management and compliance.

Contact

Skills

Core Skills

Patient ManagementHealthcare ComplianceHuman Resources ManagementPolicy AdministrationEvent ManagementCollaborationHuman Resource ManagementMedical Assistance

Other Skills

Adobe Creative SuiteBusiness AdministrationClient ServicesCommunicationCompensation and BenefitsCritical ThinkingCustomer ExperienceCustomer Service RepresentativesData EntryDenial Appeals ManagementDocument ManagementEffective CommunicatorEmployment LawFast and Enthused LearnerFinancial Eligibility Determination

Experience

9 yrs
Total Experience
2 yrs
Average Tenure
2 yrs 10 mos
Current Experience

Pharmacord

Case Manager

Aug 2023Present · 2 yrs 10 mos

  • Serve as Case Manager for Organization: Utilizes critical thinking abilities and comprehensive program knowledge, along with a deep understanding of industry rules and standards, to effectively serve as a case manager. This role also involves determining financial eligibility for assistance programs, investigations, handling prior authorizations, managing denial appeals, and assisting patients and other callers/stakeholders through resolution. This is achieved either via phone or using patented technology. Manages a diverse case load by leveraging skills in determining benefits, managing denial appeals, and assisting patients and other callers/stakeholders through resolution. This is achieved either via phone or using patented technology.
  •  Builds trusted relationships with patients: Establishing a foundation of trust through open, transparent interactions that prioritize patients’ well-being and privacy.
  •  Engages prescribers effectively: Ensuring proactive communication with healthcare professionals to align on patient care strategies and foster collaborative relationships.
  •  Connects with client stakeholders: Developing strong connections with clients by understanding their needs, providing timely updates, and delivering on commitments without fail.
  •  Timely and accurate execution of deliverables: Ensuring all agreed-upon outputs are delivered on schedule and meet the highest standards of accuracy and quality.
  •  Manages all relationships in a manner that adheres to healthcare laws and regulations: Ensures all interactions and engagements are conducted within the boundaries of healthcare laws and regulations, maintaining the highest standards of compliance and ethics.
  •  Manages inbound calls as directed by the program-approved FAQs: Handles incoming calls efficiently and effectively, using the program-approved FAQs as a guide to provide accurate and helpful information.
Critical ThinkingPatient AssistanceFinancial Eligibility DeterminationDenial Appeals ManagementHealthcare CompliancePatient Management

Women in cybersecurity (wicys)

Executive Assistant

May 2021Dec 2022 · 1 yr 7 mos

  • Served as Executive Assistant for Women in Cyber Security (WiCyS) to provide expert advice, assistance, and follow-up on employment law, company policies, procedures, and documentation to supervisors and managers. Served as the essential link between management and employees by handling questions, interpreting and administering policies, and helping to resolve work-related problems.
  •  Remotely utilized new technology applications: Leveraged innovative technology applications like Flow Code to develop a variety of QR Codes. These codes provide easy access to the company's websites, social media platforms, and major event registrations.
  •  Developed virtual conferences and webinars: Played a key role in developing virtual conferences and webinars. This was a collaborative effort with WiCyS partners aimed at recruiting and retaining women in various industries globally.
  •  Prepared and edited correspondence, communications, presentations, and other documents: Handled the preparation and editing of various forms of communication, including correspondence, presentations, and other documents. Also managed databases and ensured efficient filing and retrieval of documents and reference materials.
  •  Ensured job descriptions and the organization were up to date and compliant: Regularly updated job descriptions and ensured that the organization remained compliant with all local, state, and federal regulations. This role also involved managing the staffing process, onboarding new employees, and maintaining the employee handbook.
  •  Collaborated with accountants and bookkeepers: Worked closely with accountants and bookkeepers to ensure that all invoices, payables, and reporting responsibilities were completed accurately and on time.
Employment LawPolicy AdministrationTechnology ApplicationsVirtual Conference DevelopmentDocument ManagementHuman Resources Management

Healthhelp

Client Service Representative

Jun 2019Mar 2020 · 9 mos · Greater Houston · On-site

  • Served as the Medical Assistant to interview patients and record their medical history meticulously, measure patients' vital signs, such as their blood pressure and weight, ensuring accuracy in recording, provide assistance to physicians during patient examinations, facilitating efficient and thorough check-ups, and administer injections or medications to patients as directed by physicians and as permitted by state law, ensuring patient safety and adherence to medical guidelines.
  •  Collaboration with Nurses: Worked alongside nurses to fully understand each procedure and identified areas of improvement, such as assisting patients from the front office to the back office, insurance verification, and other duties.
  •  Sample Collection: Carefully collected numerous blood samples from patients, ensuring proper labeling and dispatching of the samples for accurate analysis and testing.
  •  Record Management: Organized and filed patients’ medical records, maintaining data integrity and security at all times.
  •  Medication Administration: Conducted several medical injections and medications on patients as directed by physicians, adhering strictly to medical guidelines.
Patient InterviewingVital Signs MeasurementMedical Record ManagementMedication AdministrationMedical Assistance

Capella university

Graduate

Aug 2018Jan 2021 · 2 yrs 5 mos · Online

  • Graduated with my Bachelors of Science in Business with a Specialization in Human Resource Management. With the skill set of a Human Resource Manager I will continue to grow my capability to lead innovation within corporations or public agencies. Specifically focusing on developing competencies in areas such as compensation and benefits, legal requirements, training and development.
  •  Developing deep knowledge of HRM principles to effectively demonstrate skills in areas such as compensation and benefits, legal requirements, and training and development.
  •  Sharpening my skills to understand on a more strategic level the interrelationship of organizational communication, culture and performance.
  •  Broadening my skills to demonstrate effective communication practices in relationships internal and external to any organization.
  •  Focus research studies on theories related to compensation and reward systems in organizations and the practices used to maintain these systems.
  •  Building competencies to create a base benefit plan, evaluating incentive programs, and analyzing the effects of laws and regulatory agencies on compensation and benefit strategies.
  •  Gaining knowledge of social and legal issues pertaining to compensation and of the skills organizations need to maintain competitive HR functions.
  •  Developing research projects to analyze the effects of legal issues on organizations human resource management functions. In addition, learning to create strategies for managing legal issues and identifying ways to implement them.
  •  Engaging in courses which focuses on strategies for recruiting, selecting, and retaining top talent in support of the strategic needs of an organization.
  •  Focusing on the dynamics of creating a mutually beneficial relationship between employer and employee.
Human Resource Management PrinciplesCompensation and BenefitsTraining and DevelopmentOrganizational CommunicationHuman Resource Management

Clinic 45

Medical Assistant

Jun 2016Jan 2019 · 2 yrs 7 mos · Houston, Texas Area · On-site

  • Served as the Medical Assistant to interview patients and record their medical history meticulously, measure patients' vital signs, such as their blood pressure and weight, ensuring accuracy in recording, provide assistance to physicians during patient examinations, facilitating efficient and thorough check-ups, and administer injections or medications to patients as directed by physicians and as permitted by state law, ensuring patient safety and adherence to medical guidelines.
  •  Collaboration with Nurses: Worked alongside nurses to fully understand each procedure and identified areas of improvement, such as assisting patients from the front office to the back office, insurance verification, and other duties.
  •  Sample Collection: Carefully collected numerous blood samples from patients, ensuring proper labeling and dispatching of the samples for accurate analysis and testing.
  •  Record Management: Organized and filed patients’ medical records, maintaining data integrity and security at all times.
  •  Medication Administration: Conducted several medical injections and medications on patients as directed by physicians, adhering strictly to medical guidelines.
Patient InterviewingVital Signs MeasurementMedical Record ManagementMedication AdministrationMedical Assistance

Education

Capella University

Bachelor of Business Administration - BBA — Human Resource Management

Jan 2018Jan 2021

UEI College

Medical Assistant Diploma — Medical/Clinical Assistant

Jan 2015Jan 2016

Stackforce found 100+ more professionals with Patient Management & Healthcare Compliance

Explore similar profiles based on matching skills and experience