Oct 2024 – Aug 2025 · 10 mos · Remote

• ● Managing end-to-end recruitment processes for accounting (CPA), tax, audit, sales, digital marketing and people roles at Manay CPA Accounting & Tax Services.
• ● Implementing and enhancing Talent Acquisition best practices to streamline hiring procedures and ensure top talent acquisition.

May 2024 – Nov 2024 · 6 mos · Remote

• ● End-to-end recruitment for Sales roles to expand my Series A Start-up Client's team in Utah (US) and Lahore (PK), reporting directly to the CEO. Hire #3 in the Talent team, helped scaling the Sales division from 20 to 80+ employees in 6 months.
• ● Developed Talent Operations and Recruiting processes from the ground up, including creating Standard Operating Procedures (SOPs) and training hiring teams.
• ● Conducting 200+ outreaches weekly and averaging 20+ calls to engage potential candidates, utilizing tools such as Teamable, Lever, and LinkedIn Recruiter.
• ● Set a new company recruiting record with 13 hires in 1 month (July 2024) and an average time-to-fill of 0.5 weeks.
• ● Collaborating with hiring managers, maintaining candidate relationships, and optimizing recruitment processes to streamline time-to-hire and improve cost-per-hire metrics.
• ● Spearheading high-volume recruitment efforts while simultaneously building a robust social media and LinkedIn presence to enhance employer branding and boost talent attraction.
• Roles recruited: Sales Manager, Senior Account Executive, Account Executive, Account Manager, SDR, Appointment Setters.

May 2021 – May 2024 · 3 yrs · Remote

• Promoted from Specialist → Team Lead → Interim Director of Operations over 3 years.
• ● Drove full-cycle technical and GTM hiring for startup, scale-up, and enterprise clients across the EU and US: sourcing and placing senior and niche profiles in Software Engineering, Data, AI/ML, DevOps, SRE, and Cybersecurity.
• ● Built and led the Pipeline Team from scratch (7+ members), designing all processes, sourcing methodologies, and external partnerships — reducing talent shortages for high-demand skills by 75% within 6 months.
• ● Scaled sourcing efforts into new specializations (IT Security, Management Consulting, Digital Marketing) and coordinated 30+ talent networking events across the EU and Americas in 2022.
• ● Developed and implemented the Client Experience Playbook, increasing client meetings by 20% and improving satisfaction across key accounts; co-built the Pursuit Program standardizing client engagement practices.
• ● Contributed to strategic Business Insights initiatives for Sales Directors, enhancing GTM strategy and identifying coaching opportunities through data-driven account analysis.
• ● Built Tableau dashboards and SQL/BigQuery reports to track team performance and drive continuous recruitment improvement.
• ● Partnered with Product to ship new ATS functionality that cut pipeline status update time by 50%.
• Mentored new Talent Specialists and led a Sourcing Quality Initiative to standardize best practices across the team.
• Roles recruited: Software Engineers/Developers, Cloud Engineers, Data Scientists and Data Engineers, Cybersecurity Specialists, DevOps Engineers, AI/ML Engineers, Product Managers (Technical), UX/UI Designers, Blockchain Developers, Mobile App Developers, Site Reliability Engineers (SRE), IT Support Specialists, Business Intelligence (BI) Analysts, QA/Test Automation Engineers, Management Consultants, Marketing Experts, IT Security Specialists.
• Departure reason: Lay offs/RIF

Oct 2020 – Apr 2021 · 6 mos

• ● Resolved a 7+ year escalation for the FR market, resulting in a positive market balance and cessation of client fines for SLA non-compliance. Achieved this milestone as the youngest supervisor on the client account.
• ● Managed a team of 25+ employees, directly overseeing two Team Leads across four markets (FR, AT, CH, DE).
• ● Recruited, onboarded, and managed 10+ employees within 4 months, ensuring talent satisfaction and team scalability. Conducted performance evaluations, provided coaching and training, leading to improved work quality and retention.
• ● Developed and implemented a new Training and Development Program, incorporating innovative remote onboarding methods and assessment techniques. Increased departmental process knowledge by 52% in 5 months, recognized as Kaizen changes.
• ● Achieved top team performance in SLA and Business/SOX controls, meeting all Key and Critical Performance Indicators (KPI/CPI).
• Departure reason: Relocation (no Remote option)

May 2019 – Oct 2020 · 1 yr 5 mos

• ● Led a team of 20+ employees, successfully stabilizing operations in the assigned markets (IT, PT, ES, FR) and Clinical Trials Client Team, by meeting SLAs and Business/SOX controls, resulting in client recognition.
• ● Received the KAIZEN Champion award from the Continual Service and Process Improvement Lead.
• ● Recruited and managed staff, overseeing ongoing management, scheduling, and performance. Implemented effective onboarding structures for new joiners and ensured timely certification

May 2018 – May 2019 · 1 yr

• ● Received multiple awards: Rookie of the Quarter, Employee of the Quarter, and client recognition for outstanding service.
• ● Certified as an Internal Trainer and engaged in various extra activities, including serving as an auditor for SOx and Business Controls and training new joiners and specialists to enhance productivity and business knowledge.
• ● Participated in business travel to GBS as a Subject Matter Expert (SME) and process expert from the BPO center. Collaborated closely with the client to structure and implement a new invoicing platform, gaining valuable process and product management experience.

Jan 2018 – Mar 2018 · 2 mos · Wroclaw, Lower Silesian District, Poland

• Main tasks:
• Market research for commercial partners
• Consultancy and assistance in Enterprises creation
• Provide translation and legal documentation assistance to our business partners
• Direct marketing and product promotion
• Promotion of business collaboration between Italian and Polish entities
• Organization and participation in fairs and networking events
• Provide translation and legal documentation assistance our business partners

Jul 2017 – Dec 2017 · 5 mos · Macerata, Italia

• Main tasks:
• Manage Erasmus+ program documents for outgoing students
• Manage Erasmus+ Scholarship payments
• Support outgoing Erasmus students
• Work with integrated information systems for the governance of Universities and Research Institutions

Mar 2017 – Jul 2017 · 4 mos · Macerata, Italia

• Ufficio ADOSS Università di Macerata, Macerata (Italia)
• http://adoss.unimc.it/it
• Main tasks:
• Learn study programs and be able to describe them appropriately to students
• Help students to face any kind of issues regarding their university career
• Work with other servers and be a team player
• Work in a multilingual international environment helping international students