Jun 2021 – Sep 2023 · 2 yrs 3 mos · Bengaluru, Karnataka, India · Hybrid

• As India TPM Site Leader, developed and executed key payment initiatives and strategies, collaborating with senior executives to influence and engage at all levels within Airbnb. Demonstrated a self-starter mindset with a passion for addressing 0 to 1 problem spaces, thriving on quickly bringing organization and direction to new and challenging endeavors.
• ✔ Orchestrated a $125M cost-saving initiative, collaborating with cross-functional teams and third-party payment processors to streamline operations and improve efficiency.
• ✔ Led global Payments compliance initiatives, covering AML, Financial crimes, and SCA, to ensure regulatory adherence and reduce risk.
• ✔ Partnered with senior leadership to formulate program strategies, objectives, and KPIs, ensuring alignment with overarching business goals.
• ✔ Founded and led a high-performing TPM team, fostering a culture of innovation and continuous improvement to deliver consistent, sustainable, and transparent results.
• Key Programs:
• 👉 Implemented India data localization, aligning with RBI guidelines, ensuring data security, and enhancing regulatory compliance
• 👉Spearheaded local payment methods for India and SEA, resulting in 8+ market expansions, 10% GBV increase
• 👉Founding member of India Tech Center, and aligned Airbnb Bangalore with company values, fostering a strong organizational identity

Aug 2018 – Jun 2021 · 2 yrs 10 mos · Bengaluru, India

• Working with the world’s largest retailer – helping Walmart’s mission to help people save money and live better. Managed the Data Platform team at Walmart to deliver secure, robust, dependable, and effective platform products for customers and partners.
• ✔Experience working in a global team, with different cultures and navigating multiple time zones – Bay Area, Bentonville, Reston, Bangalore.
• ✔Focus teams on business objectives and track progress to ensure project milestones are on time, on budget and with the desired results.
• ✔Whack-a-mole player, always on the outlook for simpler solutions for complex business challenges.
• ✔Run programs at Walmart-scale across verticals for data analytics, machine learning, data science products – including roadmap definition, execution, customer adoption.
• ✔Executed cloud migration to Google Cloud and Microsoft Azure from on-premise within budget and schedule.
• Key Programs:
• 👉Launch program manager – organized, communicated, and executed a go-to-market strategy to launch products across 4000+ Walmart US stores.
• 👉Cloud program manager for Data Visualization and Machine Learning teams – worked with cloud migration leadership to define strategy.
• 👉Managed strategic pilot projects with start-ups on Machine learning space. It acted as an opportunity for potential investment and incubation.
• 👉Launched Computer Vision for internal and external markets

Jan 2013 – Aug 2018 · 5 yrs 7 mos · Bengaluru Area, India

• Managed the program and documentation for user identity management and two-factor authentication.
• ✔Managed the UX program for $100 million products, transitioned team to agile, and charted executive readouts on program highlights and milestones.
• ✔Redesigned mobile app, that got featured in App/Play Store – involved in technical assessment and drove concept explorations for next-gen authentication, using biometrics, QR Code.
• ✔Overall project governance, including ensuring compliance to security and federal government standards.
• ✔Worked with A/B testing, Research, and Analytics teams to optimize user experience designs and strategy.
• ✔Authored and published product manuals and security articles for enterprise and mobile apps. It serves 200K+ customers worldwide.
• Key Programs:
• 👉Spearheaded new business development opportunities, generated 15+ new partnerships and constructed alliances with leading security players.
• 👉Achieved Symantec rebranding project completion within 3 months — 2 months ahead of schedule — saving 60% on budget.
• 👉Launched mobile app on 11+ different languages for customers worldwide.
• 👉Improved App/Play Store rating to 4-star

Jun 2010 – Jan 2013 · 2 yrs 7 mos · Bengaluru Area, India

• Managed documentation team and spearheaded new initiatives for a retail solution. Identified and implemented standards and process improvements. Built staff capability and increased awareness and accountability via job rotation program.
• ✔Delivery Manager for migrating a large set of documents to a new environment with seven people.
• ✔Led 2 scrum teams, worked with cross-functional teams. Expertise in conducting all Agile/Scrum Master responsibilities.
• ✔Established complete technical documentation portfolio for a retail solution.
• ✔Partnered with senior leadership to set strategic direction, budgeting, and resourcing to set up and develop the Bangalore documentation team.
• ✔Leveraged all available insights including market analysis, customer feedback, and usability findings to improve quality of product documentation.

Jan 2007 – Jun 2010 · 3 yrs 5 mos · Bengaluru Area, India

• Acted as a lead writer for HP Software products, carried out key tasks in maintaining new applications in UNIX, and promoted to senior role. Identified and implemented standards and process improvements.
• ✔ Authored and maintained a variety of end-use documentation.
• ✔ Eliminated close to 80% of rework by automating complex production workflows.
• ✔ Scripted multi-media training video for developer community.
• ✔ Collaborated with development community to enhance usability of product.

Aug 2004 – Dec 2006 · 2 yrs 4 mos · Chennai Area, India

• Managed multiple documentation projects for various clients and got good exposure to documentation process.
• ✔Initialized and developed product documentation through different formats - web, pdf, images.
• ✔Produced UI labels and online help for various customer facing portals.
• ✔Created process and streamlined reports towards obtaining CMM Level 5 certification.