Chetna K

Operations Associate

Hyderabad, Telangana, India8 yrs 7 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in Generative AI and Large Language Models.
  • Proven track record in data analysis and process improvement.
  • Strong communication skills with a focus on customer experience.
Stackforce AI infers this person is a Data Operations Analyst with expertise in AI and data analysis.

Contact

LinkedIn

Skills

Core Skills

Data AnalysisCustomer ExperienceCommunicationGenerative AiProcess Improvement

Other Skills

Online ContentDigital ContentWritten CommunicationLarge Language Models (LLM)Root Cause AnalysisGoogle SheetsResponsible AIFine TuningProcess Improvement ProjectsProblem SolvingSQLMicrosoft ExcelAdobe PhotoshopCorelDRAWTeamwork

Experience

8 yrs 7 mos
Total Experience
2 yrs 10 mos
Average Tenure
5 yrs 8 mos
Current Experience

Apple

3 roles

Wellness Champion, Siri team

Jul 2022 – Jan 2023 · 6 mos · Hyderabad, Telangana, India

Online ContentWritten CommunicationCommunicationCustomer Experience

CR Analyst

Jul 2021 – Present · 4 yrs 11 mos · Hyderabad, Telangana, India

Online ContentDigital ContentData AnalysisCustomer Experience

Siri Grading Analyst/ AI/ML Annotation Analyst

Sep 2020 – Jun 2021 · 9 mos · Hyderabad, Telangana, India

Large Language Models (LLM)Root Cause AnalysisGenerative AIData Analysis

Uber

Risk Investigator

Oct 2019 – May 2020 · 7 mos · Hyderabad, Telangana

  • Operations team of risk analysis, process improvement. Working on Projects for data analysis about Driver partner accounts. Using different tools to organise the data to perform analysis. Had a good exposure to data analysis tools. Worked extensively on Google sheets making pivots and dashboards.
Online ContentWritten CommunicationData AnalysisProcess Improvement

Amazon

Operations Associate

Jun 2017 – Oct 2019 · 2 yrs 4 mos · Hyderabad, Telangana, India

  • B2B Customer service, handling business account corporates for high valued orders in Lakhs and crores. A-Z process of customer experience, solving the issues with orders, being the sole point of contact for AmazonBusiness and AmazonB2B. Ownership and customer obsession.
Written CommunicationCustomer Experience

Education

Aurora Technological and Management Academy

BTech - Bachelor of Technology

Jan 2013 – Jan 2018

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