Jan 2022 – Apr 2024 · 2 yrs 3 mos · Seattle, Washington, United States · Remote

• Build verification testing for WARP / Zero Trust and their dependencies across Desktop platforms
• (Windows, macOS, multiple Linux platforms)
• Technical documentation for feature expected behavior and troubleshooting
• Maintain personal hardware lab
• Source code reviews
• Recreating customer environments

Feb 2020 – Jan 2022 · 1 yr 11 mos · Bellevue, Washington, United States

• Elevate the bare bones process that was in place for effort tracking to a fully fleshed out capacity tracking system within Azure DevOps to inform the studio's intake process
• Collaborate with several partner teams to understand their requirements and plan the most effective, least disruptive, pathway to align their processes to ADO
• Drive daily studio request intake meeting
• Develop and document scalable tracking processes in ADO for all of the studio’s projects
• Consultant to partner teams on their process development

Jun 2019 – Feb 2020 · 8 mos · Redmond, WA

• Drive weekly scrum with QA and hardware development team members
• Triaging JIRA bug database
• Test case and test plan development
• Maintain and run python automation scripts to perform hardware and firmware validation
• Present data driven results to senior engineers and management

Sep 2018 – May 2019 · 8 mos · Redmond, WA

• Partner to the production and engineering teams on the Microsoft Casual Suite.
• Area ownership over Microsoft Solitaire & Microsoft Ultimate Word Games quality.
• Design and build reliability reporting.
• Indexing of build symbols (PDBs/DLLs) upon build delivery from development partners.
• Perform data analysis via Kusto to monitor scenario health and proactively identify telemetric anomalies in the form of PowerBI dashboards.
• Validate manifest changes which impact advertising and content availability prior to their global deployments.
• Led multiple meetings a week with development partners in a variety of geographical locations to inform the decisions made regarding the priority of defects found.

Jul 2016 – Sep 2018 · 2 yrs 2 mos · Redmond, WA

• Quality and data analytics team member within an iterative scrum environment
• Driving software accessibility goals based on MAS requirements and user feedback
• Utilize Microsoft internal decision support applications to allow continuous improvement of Windows products and services
• Telemetry implementation and analysis to fuel data driven feature design and create an early warning system for potential product issues
• SQL data mining
• State machine design and maintenance
• Build verification testing across multiple device platforms

Jul 2015 – Jun 2016 · 11 mos · Redmond, WA

• Collect and analyze data using excel to fuel decisions by management and Microsoft engineers
• Quickly and effectively process and organize testing details and procedures to facilitate cross training
• Kick off, maintain and monitor automated testing using PowerShell, Python, PuTTy, perl scripts and LabVIEW
• Create, maintain and deploy testing tools for test automation and data gathering using PowerShell

Dec 2013 – Jun 2016 · 2 yrs 6 mos · Redmond, WA

• Train and supervise a team of test engineers to properly screen returned units for defects
• Coordinate the delivery of returned units to a testing facility and then to the Microsoft campus for failure analysis with program managers, engineers and retailers
• Create reports on the incoming units and the status of the screening process for senior managers within HCL and Microsoft
• Building a strong client-company relationship by meeting project delivery deadlines and through excellent communication skills

Jan 2013 – Dec 2013 · 11 mos · Redmond, WA

• ● Core team member responsible for the successful launch of the Xbox One console
• ● Create and maintain process documentation and drive process improvement
• ● Provide instruction and training to Flex Team Leads
• ● Provide daily status reports to clients and management
• ● Organize and attend meetings with clients, management and several teams across multiple companies
• ● Communicate effectively with teams of testers, leads, clients and management
• ● Organization and management of projects of varying sizes