Chris Pepper

Operations Associate

San Jose, California, United States25 yrs 10 mos experience

Key Highlights

  • Over 15 years of experience in technical program management.
  • Proven track record in managing complex projects.
  • Skilled in building strong stakeholder relationships.
Stackforce AI infers this person is a SaaS and Fintech expert with extensive experience in program management and data analytics.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementProgram ManagementAgile LeadershipData AnalysisInfrastructure ManagementData ManagementQuality AssuranceSoftware Testing

Other Skills

Nonprofit OrganizationsDaily OperationsProcess AutomationAnalytical SkillsCommunicationCollaborative Problem SolvingSoftware IndustryCritical ThinkingTime ManagementAgile TestingPresentationsScrumJIRAInfluence OthersChange Management

About

With over 15 years of experience as a Technical Program Manager at top tech companies, I am passionate about delivering high-quality products that delight customers and meet business objectives. I lead cross-functional teams to design, develop, and deploy data engineering and analytics solutions. My core competencies include software engineering, data analytics, user experience design, project management, and agile methodologies. I have a proven track record of managing complex projects from inception to completion, ensuring compliance with data privacy regulations, optimizing resource allocation, and improving processes and workflows. I am also a skilled communicator and collaborator who can build strong relationships with stakeholders at all levels of the organization and drive consensus around key decisions.

Experience

25 yrs 10 mos
Total Experience
3 yrs 7 mos
Average Tenure
6 mos
Current Experience

Children's law center of central north carolina

Operations Manager

Nov 2025 – Present · 6 mos · Winston-Salem, NC · On-site

Operations ManagementNonprofit OrganizationsDaily OperationsProcess Automation

Career break

Gap year

Feb 2023 – Feb 2024 · 1 yr

  • During my gap year I spent time with friends and family and traveled.

Offerup

Program Manager

Mar 2022 – Nov 2022 · 8 mos · Remote

  • Owned weekly release management of iOS, Android, Web, and backend GraphQL products.
  • Enhanced products and user experiences (UX) by implementing weekly release calendar within 2 months.
  • Spearheaded company-wide onboarding and training on product analytics tool.
  • Served as program manager of 15-person QA department. Led smoke and regression testing automation.
  • Led research and onboarding of third-party tool, Amplitude, to improve product managers’ and business intelligence (BI) teams’ accessibility to key customer usage data and insights.
Analytical SkillsCommunicationCollaborative Problem SolvingSoftware IndustryCritical ThinkingTime Management+52

Meta

Program Manager

Apr 2020 – Feb 2022 · 1 yr 10 mos

  • Led critical monthly analytics privacy waves, ensuring Facebook’s compliance with Federal Trade Commission (FTC) directives, general data protection regulation (GDPR), and other global data protection regulations.
  • Developed data engineering’s visitation program, consisting of Facebook’s integral data dimensions (i.e., sessions, attribution, user actions, and key user interaction data sets). Produced monthly report on Facebook App’s goal progress and data metrics for executive leadership and key stakeholders.
  • Saved key hardware resources during COVID-19 pandemic by enabling single data store for both videos and photos; led decommission of large data store/namespace, migrating data from photos to videos.
Analytical SkillsCommunicationCollaborative Problem SolvingSoftware IndustryCritical ThinkingTime Management+49

Linkedin

Senior Technical Program Manager

Jul 2018 – Apr 2020 · 1 yr 9 mos · Sunnyvale, California

  • Drove companywide horizontal infrastructure initiatives across LinkedIn’s engineering organization.
  • Delivered critical infrastructure products to LinkedIn’s ecosystems—such as of quarterly roadmap review, management, and planning—in collaboration with app infrastructure teams.
  • Facilitated ops review meetings and reported on projects needing additional support.
Analytical SkillsCommunicationCollaborative Problem SolvingSoftware IndustryCritical ThinkingTime Management+49

Intuit

Sr Technical Program Manager

Feb 2016 – Jun 2018 · 2 yrs 4 mos · Mountain View

  • Technical Program Manager in Intuit’s Financial Data Services team. Manage large projects acquiring, migrating, and securing data on behalf of our end users via products like Turbo Tax Online and Quickbooks Online.
Analytical SkillsCommunicationCollaborative Problem SolvingSoftware IndustryCritical ThinkingTime Management+52

Imvu

Lead Software QA Engineer

Jul 2013 – Feb 2016 · 2 yrs 7 mos · Mountain View

Analytical SkillsStart-upsCollaborative Problem SolvingSoftware IndustryCritical ThinkingTime Management+52

Intuit

2 roles

Staff Offering Program Manager

Jan 2010 – Dec 2012 · 2 yrs 11 mos

Quality Assurance Manager

Sep 1997 – Dec 2009 · 12 yrs 3 mos

  • QA Manager in the Small Business Group at Intuit working primarily on Quickbooks desktop features and releases.

Education

University of Colorado Boulder

Psychology

Trailhead by Salesforce

Jun 2023 – Present

Regis University

Foothill College

Woodside Priory School

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