Commander Vineet Arora CSM® PM®

Head of Growth

New Delhi, Delhi, India17 yrs 2 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 17 years of experience in corporate training and enablement.
  • Expert in designing and implementing learning frameworks.
  • Proven track record in driving revenue growth through training.
Stackforce AI infers this person is a Learning and Development expert in the SaaS industry.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Program ManagementStrategic PlanningOperational ExcellenceChange ManagementProject ManagementBusiness Strategy

Other Skills

CommunicationService-Level Agreements (SLA)MentoringOperating ModelsCustomer Escalation ManagementResource PlanningChange ProgrammesSoftware as a Service (SaaS)Cross-functional Team LeadershipEfficiency OptimizationStatements of Work (SOW)Agile Project ManagementLean ProcessesExternal ClientsTechnical Project Management

About

》 Strategic, result - driven Learning & Enablement Leader with over 17 years of experience in corporate training, business communication, leadership development, and partner success. Passionate about empowering teams, driving enablement programs, and fostering a culture of continuous learning to enhance business outcomes. 》 My career spans across Salesforce, Defense Services, and Corporate Consulting, where I have led high-impact training initiatives, Training & Enablement programs, and large-scale learning solutions that drive revenue growth, optimize operational efficiency, and improve partner engagement. My expertise in training design, facilitation, and implementation of structured learning methodologies has enabled organizations to maximize workforce potential and business impact. What I Bring to the Table: ✔ Corporate Training & Leadership Development: Conducted workshops, executive coaching, and team-building programs that strengthened leadership pipelines and improved performance metrics. ✔ Soft Skills & Business Communication Mastery: Specialized in presentation skills, stakeholder engagement, negotiation strategies, and consultative selling techniques that enhance business relationships. ✔ Learning & Development (L&D) Strategy: Proven ability to design, implement, and scale corporate learning frameworks, leveraging LMS platforms, e-learning, and blended learning models. ✔ Data-Driven Decision Making: Utilized analytics, performance tracking, and feedback loops to optimize training effectiveness and improve ROI on learning initiatives. ✔ Cross-Functional Collaboration: Worked closely with Sales, Customer Success, Product, and Marketing teams to align enablement initiatives with business objectives, ensuring seamless execution. My Leadership Philosophy: I believe that continuous learning, strategic enablement, and a growth mindset are the key drivers of individual and organizational success. My approach blends military-inspired discipline, corporate best practices, and mindfulness principles to create high-performing, engaged teams that thrive in dynamic business environments. Currently exploring opportunities to lead Enablement, Corporate Learning, and Leadership Development functions where I can drive meaningful change and business success. Let’s connect to discuss how we can create impactful training programs and scalable learning solutions together!

Experience

17 yrs 2 mos
Total Experience
2 yrs 10 mos
Average Tenure
3 yrs 3 mos
Current Experience

Salesforce

2 roles

Partner Enablement Practioner - South Asia

May 2025Present · 1 yr · On-site

Manager - Technical Support Engineering

Feb 2023May 2025 · 2 yrs 3 mos · On-site

  • Responsible for ensuring customer’s success by effectively managing a team of Success Agents (Salesforce Technical Experts), associated support projects and processes. Strong track record of meeting & exceeding key metrics / KPI’s (CSAT’s/TTR/RoR/Productivity).
  • Handling critical customer escalations by implementing communication strategies, and project management processes. Involved in strategic planning to grow the team, run projects of organizational importance. Guide and mentor next cadre of leadership as per Salesforce values, career development of individuals, while being the face of organization to the wider world.
  • Implemented effective stakeholder engagement. Keen focus on enhancing customer experience with a service-oriented attitude. Delivering reports with qualitative and quantitative description of business performance. Managing case reviews and feedback analysis.
  • Ensuring the delivery of high-quality technical and soft-skills training, performance reviews and providing regular feedback for direct reports, in terms of agreed upon performance and employee development goals. Ensured team’s success & career progression across spectrum.
CommunicationService-Level Agreements (SLA)Program ManagementMentoringOperating ModelsStrategic Planning+17

Ministry of defense, government of india

Senior Program & Project Manager (Joint Director)

May 2021Jan 2023 · 1 yr 8 mos · Delhi, India · On-site

  • Driven programs of strategic importance from the Program Management Office (PMO). Executed delivery of concurrent projects using Agile framework. Responsible for achieving Business Objectives, Strategy Design, and Digital Transformation (projects above Rs 100Crs. in each FY) including cost and resource impacts. Implemented Standard Operating Procedures (SOP’s) towards sustainable Programs, improving output 80% YoY.
  • Led high performance, cross functional teams, to successfully deliver key milestones and project outcomes within scope, on time, on budget and agreed terms. Collaborated with global operations and project teams, responsible for delivering high quality customer focused services. Prepared scope and elaborate business cases for complex projects.
  • Guided diverse, global Project Teams (Business, IT, Transformation and Finance) spread across managerial levels. Achieving business objectives and end to end execution of projects, attainment of targets with high customer satisfaction. Aligning team with Organization’s Objectives, assisted direct reports in attainment of team goals.
  • Responsible for People Management, liaison with key stake holders, engagement across peers and Senior Management. Accustomed to address and effectively engage large audiences. Executed projects under stringent timelines, aligning with global strategy & objectives.
CommunicationService-Level Agreements (SLA)Program ManagementMentoringNegotiationStrategic Planning+24

Indian navy

Senior Program Manager

Mar 2013May 2021 · 8 yrs 2 mos · On-site

  • A decade of execution experience in the highly complex environment of Armed Forces. Ability to plan, control, estimate, & budget, ensuring Project completion within approved budget. Sound understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT, exhibiting the traits of a successful Scrum Master.
  • As a Program / Project Manager, carried judicious planning, operational excellence, governance and capability improvement while also implemented Global business vision and strategy. Ability to Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and upon approval, forefront the programs.
  • Ability to build project timelines to plan and lead all aspects of and report progress within the project environment. Capable to identify all people or organizations impacted by the project, analyse customer expectations, impact on the project and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
CommunicationProgram ManagementMentoringStrategic PlanningCustomer Escalation ManagementResource Planning+18

Ins hamla

Manager Training & Administration

Nov 2011Feb 2013 · 1 yr 3 mos · Mumbai, Maharashtra, India · On-site

  • Administration and Training Manager at the Premier Logistics Training Establishment of Indian Navy
MentoringOperating ModelsResource PlanningOperational ExcellenceCross-functional Team LeadershipEfficiency Optimization+9

Ins valsura

Associate Project Manager (Training)

Jun 2009Oct 2011 · 2 yrs 4 mos · Jamnagar, Gujarat, India · On-site

  • APM (Training) at the Premier Electrical and Electronics Training Establishment of Indian Navy
MentoringResource PlanningOperational ExcellenceCross-functional Team LeadershipEfficiency OptimizationAgile Project Management+12

Secure meters limited

Associate Project Manager

Jun 2008Dec 2008 · 6 mos · Gurgaon, India · On-site

  • Entrusted with Project Management of high stake clients - Adani, ABB, Lloyd and Siemens. Represented the corporate office at various forums. Delivered time-bound projects at Ministries of Power, Commerce & Industry and State departments.
  • Key Role in Liaison with High-Ranking Officials & Senior Management for Business expansion. Built partner relations enhancing organization efficiency & Customer experience.
MentoringManaging Large Scale ProjectsResource PlanningAnalytical SkillsOperational ExcellenceCross-functional Team Leadership+11

Education

Indian Institute of Management, Lucknow

Executive Programme — Strategic Operations Management & Supply Chain Analytics

Mar 2022Jan 2023

University of Mumbai

Master of Management Studies

Jan 2016Jan 2017

College of Military Engineering

Crisis/Emergency/Disaster Management

Jan 2013Jan 2013

INS Hamla

Basics of Logistics

Jan 2010Jan 2011

Indian Naval Academy,Eazhimala

Naval Orientation Course — Military and Strategic Leadership

Jan 2009Jan 2009

Lingaya's Vidyapeeth

Bachelor of Engineering - BE — Electrical Engineering Technologies/Technicians

Jan 2004Jan 2008

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