Mar 2024 – Jan 2026 · 1 yr 10 mos · Nashville Metropolitan Area

• I currently support two named accounts in the Strategic account organization at Palo Alto Networks.
• We are on a mission to deliver a fully integrated security ecosystem to customers in the form of a cybersecurity platform. Disconnected point solutions isn't going to help organizations combat the daily security threats that continue to evolve.
• With the power of modern AI tools, complete inspection and observability, and total integration- PANW can help customers achieve their cybersecurity mission.

Sep 2022 – Jan 2024 · 1 yr 4 mos

• Strong technical seller with the ability to communicate business value through technical solutions! I have a high level of empathy for every customer I work with, and I have a passion for storytelling. I enjoy demonstrating the “art of the possible” and customizing technical sales demos to align with each customer’s unique business challenges and addresses pain points.
• In my role as a Senior Solutions Engineer at VMware, I was responsible for covering the Tennessee Healthcare territory, and then promoted to a dedicated account team responsible for our partnership with the largest healthcare provider in the US.

Jul 2017 – Sep 2022 · 5 yrs 2 mos

• Focused on driving customers to quicker value realization and tangible outcomes in their multi-cloud journey.
• Assigned to top Fortune 100 customers in large scale VMware deployments as part of our Globals team.
• Provided best practices, troubleshooting, and planning efforts to ensure outstanding customer experience.
• Partnered with Google to help a customer migrate thousands of workloads from on-prem datacenter to GCVE.
• Delivered consistently high NPS CSAT Scores (90+) and responses when customers surveyed about my service.
• Facilitated customer feedback and engagement back to product teams, specialist sales teams, and core account teams to ensure new features and enhancements my customers requested were part of the product roadmap.
• Worked closely with Solution Engineers to ensure we were driving the same outcomes and messaging.

Aug 2012 – Jul 2017 · 4 yrs 11 mos · Knoxville, TN

• I was responsible for Elavon's overall Virtualization technology in North America.
• Multiple technical demonstrations with C-level executives introducing VMWare technologies.
• Architected and executed an enterprise vSphere 6 environment consisting of clustered Platform Service Controller (PSC) HA pairs in a single vSphere domain across multiple sites.
• Architected infrastructure for new datacenter buildout in Mexico which consisted of clustered ESXi 5.5 hosts and HP MSA iSCSI storage devices and then flew onsite to implement the design.
• Managed 200+ ESXi 5.5/6.0 hosts and 4000+ VMs across 4 primary datacenters globally.
• Managed lifecycle and upgrades of ESXi environments from ESX4 to ESXi 6.0
• Successfully integrated vSphere ESXi environments with Red Hat CloudForms for automated server deployments, setting quota charge back reporting, and monitoring of environments.
• Deployed VMWare vRealize Operations with our environment for performance monitoring, VM right-sizing, capacity planning, and reporting of the environment for C-level management.
• Wrote vSphere PowerCLI scripts to automate tasks such as snapshot deletion and VM deployments.
• Automated our PCI-DSS audit process via PowerCLI & plink to collect all necessary evidence.
• Integrated vRealize Orchestrator with environments and deployed “workflows” to replace PowerCLI scripts.
• Integrated VMWare Site Recovery Manager (SRM) with our EMC RecoverPoint infrastructure between our primary datacenters in Knoxville, TN and Atlanta, GA for Disaster Recovery scenarios.
• Deployed and managed multiple HP c7000 series blade centers and Cisco UCS Blade System chassis.
• Completed P2V & V2V projects to consolidate multiple environments across datacenters.
• Clean and professional design documentation of all environments utilizing Microsoft Visio.

Jan 2011 – Aug 2012 · 1 yr 7 mos · Knoxville, TN

• As a System Administrator for Kelsan, I was responsible for providing technical solutions and continuity of all IT systems. I am responsible for managing the following technologies:
• Windows Server 2003/2008 R2 domain consisting of roughly 40 servers
• Active Directory & Exchange 2007
• BlackBerry Enterprise Server Express 5.0
• VMware 4.1/5.0 ESXi hosts
• IBM DS3524 SAN management
• Backup monitoring/management utilizing BackUp Exec and VEEAM Backup & Replication applications.
• Network devices including Cisco ASA 5505 devices, Palo Alto PA-500 Firewall, Cisco 2950 switches, HP 3COM 5505 switches, HP ProCurve 1800 switches, Dell PowerConnect 5424 switches, HP 2510 switches, and Cisco WAP2000 WiFi Access Points.

Nov 2008 – Jan 2011 · 2 yrs 2 mos

• NCI is a federal contractor, which employs thousands of IT professionals globally. I provide desktop support for users at a US Dept of Energy facility in Oak Ridge, TN. I respond to user generated requests to efficiently resolve any issues involves user workstations. This includes hardware, networking, application services, etc. I also maintain the database which contains all IT assets throughout the building.

Sep 2007 – Nov 2008 · 1 yr 2 mos

• Performed onsite repair of desktop systems. Also worked in a team environment to install new desktop computers, printers, and other peripherals at customer locations.