Dec 2025 – Present · 5 mos · Remote

• Lead delivery and technical execution across customer programs and internal operations, focusing on Slack, Salesforce, and AI-driven solutions. This includes overseeing architecture, migrations, workflow automation, governance, and integrations that modernize how government and public sector teams work. I also build the processes, systems, and operational structure that ensure scalable, reliable outcomes across organizations.
• In this role, I also set delivery strategy, guide technical and security standards, and align closely with sales, product, and executive leadership. I support pre-sales scoping for strategic opportunities, mentor delivery teams, and establish repeatable frameworks and playbooks that strengthen quality, efficiency, and long-term growth for our business.

Oct 2024 – Dec 2025 · 1 yr 2 mos · Remote

• Contracted to support Slack launch, adoption and optimization for public sector organizations both federal, state and local, with a strong focus on security, scale, and operational efficiency. I help agencies implement Slack within complex regulatory environments, designing secure, compliant architectures across Enterprise Grid. This includes Data Loss Prevention (DLP) strategies, retention policies, and automated approval workflows that balance governance with usability. I also support workspace consolidation, custom app integrations, and Slack AI pilots — all tailored to mission-driven collaboration at scale.

Oct 2024 – Dec 2025 · 1 yr 2 mos · Jacksonville, Florida, United States · Remote

• Delivered practical, production-ready solutions spanning Slack, Salesforce, and a range of modern AI tools. Helping clients automate workflows, enhance collaboration, and drive measurable impact in their days. I design and implement integrated Slack and Salesforce environments, with a focus on Enterprise Grid architecture, workflow automation, and custom solutions tailored to how teams work every day.

May 2022 – Oct 2024 · 2 yrs 5 mos · Jacksonville, Florida, United States · Remote

• Co-founded a Slack consultancy focused on Slack implementations and enterprise collaboration strategy. I led delivery and operations across industries like finance, healthcare, and government, managing complex cross-functional projects and migrations into Slack Enterprise Grid. As lead Slack architect, I designed tailored solutions that integrated Slack with business systems like Salesforce, helping clients streamline workflows, improve user experience, and maximize ROI. I also developed internal delivery methodologies and supported partnerships that fueled company growth. Bootstrapped the business from zero to a high-performing, revenue-generating consultancy in under two years before exiting.

Jan 2022 – Jul 2022 · 6 mos · New York, New York, United States · Hybrid

• Joined a small but fast-moving product team to lead quality for Polystack — INVISR’s application platform. In a hybrid leadership and hands-on role, I built and managed the QA function while also contributing directly to testing, planning, and customer support. Collaborated closely with engineering and product teams to ensure quality at every layer — from internal releases to client implementations. Helped establish processes and standards that improved delivery confidence and product stability during a high-growth phase.

Oct 2021 – Dec 2021 · 2 mos · New York, New York, United States · Remote

• Promoted to the executive team to lead engineering across our entire product suite, including Salesforce-native applications for Payments, Events, Messaging, and Check-In. I oversaw delivery, team structure, roadmap alignment, and technical execution across 20+ engineers spanning frontend, backend, and QA. In addition to managing new feature development, I supported stability and optimization of mature products, balancing innovation with scale and support. I worked closely with the founder on company direction, hiring, and growth strategy.

Feb 2021 – Oct 2021 · 8 mos · New York, New York, United States · Remote

• Expanded my role to lead a cross-functional engineering team of 20+ supporting multiple AppExchange products. My focus was on scaling delivery across new and existing products, aligning teams around agile workflows, and improving quality and velocity across the board. I brought a QA-driven lens to engineering leadership, helping the team balance speed with reliability. Collaborated closely with Product, Support, and Success teams to ensure roadmap execution reflected customer needs and technical feasibility.

Sep 2020 – Feb 2021 · 5 mos · New York, New York, United States · Remote

• Joined to establish a QA practice and improve product delivery quality across Blackthorn’s Salesforce-native offerings. Built QA processes from the ground up, introduced scalable testing practices, and ensured consistent, production-ready releases across our product line. Partnered with engineers, product managers, and leadership to embed quality early in the development lifecycle, paving the way for broader engineering leadership responsibilities.

Jan 2020 – Sep 2020 · 8 mos · Greater New York City Area

• I led a growing team of 20+ QA engineers (onshore and offshore), overseeing quality strategy and execution across dozens of concurrent Salesforce implementations and managed services projects. My focus was on scaling team operations, standardizing QA practices, and mentoring leads to ensure consistency in delivery. I worked closely with project leadership and client stakeholders to align quality with business outcomes while continuing to refine our internal QA delivery model.

Apr 2019 – Jan 2020 · 9 mos · Greater New York City Area

• I formalized and championed Silverline’s quality practice — building out internal standards, tooling, onboarding, and cross-team collaboration. I partnered with delivery and sales leadership to guide pre-sales efforts, onboard new QA consultants, and mentor team members on both consulting and technical skills. I also facilitated community knowledge sharing and worked to integrate QA more deeply into project success metrics and client satisfaction.

Feb 2017 – Apr 2019 · 2 yrs 2 mos · Greater New York City Area

• This role marked the shift from individual contribution to team leadership. I managed a team of offshore QA engineers supporting delivery, support, and internal initiatives. I established and refined QA processes, led onboarding and mentorship, and worked with executives to improve delivery quality across the organization. I also championed lightweight automation approaches for smaller projects while advancing deeper automation capabilities on larger engagements.

Feb 2015 – Feb 2017 · 2 yrs · Greater New York City Area

• Joined as an individual contributor initially supporting a large-scale custom Salesforce Wellness Portal for a healthcare organization. I owned QA strategy, test planning, defect management, and worked closely with product owners and stakeholders to align testing with business goals. This role laid the foundation for standardizing QA practices across projects and set the stage for future leadership opportunities.

Oct 2014 – Feb 2015 · 4 mos · Greater New York City Area

• I led QA strategy and planning for large-scale enterprise Salesforce implementations across industries including financial services, retail, healthcare and manufacturing. I worked closely with clients to scope QA workstreams, participated in discovery sessions, and defined scalable testing processes for custom Salesforce solutions and integrations. I also contributed to internal documentation and best practices, helped pilot offshore testing support, and supported QA hiring and mentorship across the team.

Sep 2013 – Oct 2014 · 1 yr 1 mo · Greater New York City Area

• I supported enterprise Salesforce projects by executing detailed test plans, validating complex workflows, and contributing to the refinement of QA processes for cloud-based applications. My focus was on balancing sprint-based testing with ongoing release cycles, automating key regression tests, and collaborating with cross-functional teams to ensure quality across the delivery lifecycle. This role deepened my experience with Salesforce, agile consulting, and SaaS testing practices especially in healthcare and financial services.

Apr 2013 – Sep 2013 · 5 mos · Gainesville, Florida Area

• Promoted to QA Engineer II to take on more advanced automation and cross-team collaboration. I automated key test suites used throughout the development lifecycle and partnered closely with Product Managers and Developers during release cycles — from early document review to production readiness. I also worked with the Analytics team to validate data mapping and supported newer team members through mentoring and knowledge sharing. This role gave me a broader view into how customers used the product and how we could continuously improve quality.

Mar 2011 – Apr 2013 · 2 yrs 1 mo · Gainesville, Florida Area

• I joined the QA team focused on building test strategies for complex web-based applications, often balancing functional, regression, and performance testing across multiple products. I helped define test plans, collaborated with developers and product teams in an agile environment, and worked with automation engineers to build out BVT and sanity test coverage. I also contributed to international QA collaboration and frequently participated in spec and design reviews to catch quality issues early.

Aug 2010 – Mar 2011 · 7 mos

• I led statewide efforts to support FDOT’s asphalt quality program, focusing on inspection and tracking of asphalt binder, rubber binder, and ground tire rubber. Working closely with district labs, producers, and contractors, I helped implement a new Quality Control framework that improved compliance, consistency, and reporting across Florida. I was often called on to troubleshoot field issues, provide technical guidance, and ensure everything aligned with FDOT material specifications.

Sep 2009 – Aug 2010 · 11 mos

• As part of the State Materials Office, I performed nondestructive pavement testing across Florida — using tools and applications to ensure roads met performance and safety standards. I collected and analyzed field data, coordinated with engineers on quality issues, and contributed to evaluations of new testing methods and materials. It was hands-on work that gave me a deep understanding of infrastructure QA and field data analysis.