Mar 2023 – Nov 2025 · 2 yrs 8 mos

• Expanded my Technical Director remit to incorporate UX, UI Design and Content Management roles into the Technology department, resulting in a single end-to-end digital production unit with improved collaboration and more efficient delivery. Formalised product management framework and ways of working, ultimately taking on the Lead Technical Product Owner role across all Iris clients.

Apr 2016 – Mar 2023 · 6 yrs 11 mos

• Responsible for the digital output of the agency across in-house and offshore digital production teams, overseeing all deliverables throughout the project lifecycle.
• Ultimate line-management responsibility for in-house and nearshore team of 20+, including recruitment, performance reviews, and career progression.
• Scoping of new projects and product features through stakeholder meetings; roadmap planning; requirements capture and prioritisation; detailed specification of functional and non-functional requirements via epics, user stories and acceptance criteria; and briefing of production teams.
• Providing technical governance and support for all accounts and active work streams.
• Supporting new-business and client services teams with digital/technical opportunities.
• Defining and validating all cloud architecture, enforcing standards for high availability, disaster recovery, security and performance across AWS deployments.
• Optimising departmental utilisation, chargeability and profitability by ensuring project casting and task allocations are aligned to business objectives, individual goals and forecasted commercial revenue.
• Company-wide operational optimisation, leading to £480K annual savings.

Oct 2015 – Mar 2016 · 5 mos

• Iris had been engaged by a global retailer to rebuild their entire online presence across 9 markets and 30+ languages. The project was put on hold in summer 2015 and I joined with responsibility to identify and scope remaining work, put together the development and QA teams needed and see the project through to launch.
• I was directly responsible for consulting with clients and numerous third parties to ensure all requirements were captured and implemented. These ranged from complex, cross-region business needs and legacy system integration to non-functional requirements including SEO, accessibility, performance, security and reliability.
• The platform was developed on Umbraco 7.3 on Azure, following Agile methodologies and launched on schedule, in March 2016.

Jun 2007 – Aug 2015 · 8 yrs 2 mos · London, United Kingdom

• As Head of Technology, I was responsible for defining the agency's technical strategy and ensuring the quality and timely delivery of all digital output, including complex web, mobile, content management and e-Commerce platforms. This involved managing an in-house team of up to 15 developers and multiple outsourcing partners, overseeing resource allocation, and negotiating service agreements to maximise profitability. I worked closely with creative teams to scope technical approaches that would turn creative concepts into tangible, technically feasible outcomes.
• I also led technical product management, encompassing client requirements analysis and functional specification (including use cases, IA, and wireframes). I had ultimate responsibility for application architecture design and implementation across multiple CMS platforms (Drupal, WordPress, Shopify, etc.) It was my responsibility to ensure that all deliverables were optimised for performance, scalability and integration with legacy client systems. I also served as the primary technical authority for pitch support and new business opportunities, defining and presenting technical proposals to prospective clients.
• 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀
• Multiple awards including Cannes Lions, D&AD, IPA Effectiveness, Campaign BIGs, Creative Circle, Cresta, APGs, LIAs and more
• Merged Publicis Dialog and Modem Media technical teams bringing together best practices, processes and systems of each team
• Created QA department and introduced formal QA processes and issue management systems
• Introduced source control and usage/access policies integrated with bespoke client preview systems
• Introduced cloud hosting (Rackspace, AWS) and hosting cost model providing additional revenue stream for the agency
• Defined agency SEO offering leading to major SEO projects for easyJet, RBS, LG and Renault.
• Introduced resourcing process and resource management systems for technical team wgucg were subsequently rolled out to all departments

Apr 2005 – Jun 2007 · 2 yrs 2 mos · London, United Kingdom

• In this role, I was the Tech Lead for the Hewlett Packard (HP) account. I built and led a dedicated development and QA team to manage all EMEA product launch microsites and campaign toolkits. My responsibilities included overseeing the complex localisation of campaigns across over 50 markets and delivering high-profile event sites, such as the Cannes Film Festival website.

Apr 2004 – Apr 2005 · 1 yr · London, United Kingdom

Aug 2002 – Apr 2004 · 1 yr 8 mos · London, United Kingdom

• [Employed by Modem Media which was subsequently acquired by Digitas]
• Joining Modem Media as a Senior Web Developer I specialised in front-end, Java and LAMP stack development. My main responsibilities included developing product launch websites for General Motors as well as enhancing the global General Motors test drive booking system.
• Java, PHP, Oracle, MySQL, HTML, CSS, JavaScript development and tech lead responsibilities for a variety of accounts including General Motors, Unilever and Hewlett Packard.

May 1998 – Oct 2001 · 3 yrs 5 mos · Dublin, London, Amsterdam

• CTP was a consulting firm providing technology solutions to many blue-chip clients. As a Senior Consultant, my role was generally that of lead developer on project technical teams or sub-teams. During my 3.5 years at CTP, I carried out this role on the following projects:
• Axial – Oracle Forms, PL/SQL and HTML intranet application build for tracking of vehicles from import to delivery to dealership
• DHL – Siebel customisation with custom functionality developed in Siebel VB Script
• Cable & Wireless – Siebel customisation with Siebel VB and Crystal Reports
• Wellowell.nl – Dutch financial product comparison website built on IBM WebSphere Application Server, Java Servlets, JSP and DHTML front-end.
• Xeon – Insurance comparison website built on Broadvision and JSP
• Allied Irish Bank – ASP and SQL Server brochure-ware website.
• Key skills: Java, JSP, Servlets, HTML, DHTML, JavaScript, SQL, PL/SQL, Siebel, VB Script, ASP

Apr 1997 – Apr 1998 · 1 yr

• Java programmer responsible for requirements gathering, system design, implementation and testing of internal workflow and document management solutions.
• Solutions were developed in Java JDK 1.1 with AWT and MS Access databases.
• Key skills: Java, AWT, SQL, JDBC, UML