Saaniya Chugh

Associate Consultant

Montreal, Quebec, Canada7 yrs 3 mos experience

Highly Stable

Key Highlights

Seasoned ServiceNow SME with extensive ITSM expertise
Proven track record in enhancing IT service projects
Strong blend of business management and technical skills

Stackforce AI infers this person is a ServiceNow expert in IT Service Management with a focus on enterprise solutions.

Contact

Skills

Core Skills

It Service ManagementServicenow

Other Skills

IT Shared ServicesPresentationsIT OperationsScriptingService DeliveryIT Infrastructure ManagementITILProduct DevelopmentAsset ManagementSoftware Asset ManagementHardware Asset ManagementHackerNoonITIL4Management ConsultingProduct Demonstration

About

Business is driven by decisions that produce robust solutions. I am a seasoned ServiceNow SME with a demonstrated history of working in the IT Infrastructure industry. My inclination towards amalgamating business management with my technical acumen drove me into a career that focused strongly on IT Service Management. Being an avid learner has allowed me to develop a diverse skillset across ITSM platforms with expertise in ServiceNow. I have worked with proven efficiency in enhancing projects and creating solutions that resonate with improvement and innovation in the IT Service Industry.

Experience

7 yrs 3 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Servicenow

Senior Technical Consultant

Oct 2024 – Present · 1 yr 6 mos · Hybrid

Working with ServiceNow's Impact Team, to lead technical ServiceNow deliveries, providing expert guidance on product capabilities.
Collaborated with clients to align ServiceNow capabilities with strategic business objectives, resulting in improved operational effi ciency.
Developed comprehensive ServiceNow roadmaps, ensuring long-term alignment with clients' evolving needs.
Advised on best practices, ensuring clients maximize their ServiceNow investments.
Acted as a trusted liaison between clients and advisory teams, ensuring successful implementation and ongoing support.
Participated in meetings with leadership to identify and prioritize opportunities for improving internal processes for better client engagements.

IT Service ManagementIT Shared ServicesPresentationsServiceNow

Bdo canada

IT Solutions Lead

Jan 2022 – Oct 2024 · 2 yrs 9 mos · Toronto, Ontario, Canada

Bdo in australia

Senior ServiceNow Consultant

May 2020 – Dec 2021 · 1 yr 7 mos · Adelaide, South Australia, Australia

Senior ServiceNow Developer

Dec 2019 – Mar 2020 · 3 mos · Bangalore Urban, Karnataka, India

Deloitte india (offices of the us)

Consultant

Sep 2018 – Nov 2019 · 1 yr 2 mos · Bengaluru, Karnataka, India

Tata consultancy services

2 roles

System Engineer

Promoted

Aug 2016 – Aug 2018 · 2 yrs · Gurugram, Haryana, India

Configuration, Management and Analysis of the following tools under the ESM Tools Department:
ITSM:
1. ServiceNow
2. Xtraction
ESM:
3. Solarwinds
4. CA Unified Infrastructure Manager (formerly CA Nimsoft)
5. CA Spectrum
6. CA Service Operations Insight
7. CA Autosys (CA WAAE)
8. JAWS (Terma Labs)
Certifications:-
1.ITIL Certified
2.Certified ServiceNow System Administrator

IT OperationsScriptingService DeliveryIT Service ManagementIT Infrastructure ManagementITIL+2

Assistant System Engineer

Aug 2015 – Aug 2016 · 1 yr · Gurugram, Haryana, India

Configuration, Management and Analysis of the following tools under the ESM Tools Department:
ITSM:
1. ServiceNow
2. Xtraction
ESM:
3. Solarwinds
4. CA Unified Infrastructure Manager (formerly CA Nimsoft)
5. CA Spectrum
6. CA Service Operations Insight
7. CA Autosys (CA WAAE)
8. JAWS (Terma Labs)
Certifications:-
1.ITIL Certified
2.Certified ServiceNow System Administrator
>>Knowledge of MS-Excel
>>Manual Testing Skills