Jan 2024 – Nov 2024 · 10 mos · Chennai, Tamil Nadu, India · On-site

• Architected and launched a scalable design system from the ground up, tailored for generative AI applications. This standardized design across 10+ product modules and accelerated new feature development by an estimated 40%.
• Directed the end-to-end redesign of the core web UI for the intelligent automation platform, leading to a 30% reduction in user-reported errors and a 15% increase in overall user satisfaction scores.
• Led a UX research initiative that identified critical user pain points in the no-code workflow builder. The resulting intuitive solutions simplified complex automation tasks, reducing average workflow creation time by 30%.
• Conceptualized and designed cutting-edge, AI-driven interfaces by applying self-directed learning of Large Language Models, directly contributing to a new contract analytics module that improved data extraction efficiency by over 25%.
• Formulated a product design vision that tightly aligned with key business goals, directly supporting the platform's expansion into new use cases like financial document analysis and KYC automation.
• Utilized a strong engineering background to foster seamless collaboration between design, product, and development teams, which cut down design-to-development handoff discrepancies by an estimated 60%.
• Championed a rigorous, user-centric design process from research to implementation, ensuring the delivery of visually striking and highly functional interfaces that empowered non-technical users to process thousands of unstructured documents daily.

Feb 2022 – Dec 2023 · 1 yr 10 mos · Hyderabad, Telangana, India · On-site

• Served as Product Design Head for CX and Insights products used by 6+ utilities globally with 25M+ active users.
• Designed the UX of over 13 new features/widgets to the core CX product called Impresa CX, including a Dashboard, AI Bill Projection module, AI Chatbot, Real-time maintenance team tracking, and Billing, to name a few.
• Authored BRD, created data models, defined acceptance criteria and feature roadmap, created high-res
• mockups, and wrote front-end code in React.js.
• Led team of 7 to design mobile apps and analytics platform handling 1M+ customer records. Integrated
• products into Oracle Energy and Water (Utilities) ecosystem.
• Contributed to AI-ML Center of Excellence. Designed and managed GPT-4 chatbot handling 10K+
• customer conversations per month with 85% accuracy.
• Created a new design system and redesigned existing CX product, improving customer satisfaction from 50% to 95% and reducing call center volume by 60%. Won bidding against Oracle & SAP due to
• exceptional UX.
• Designed the UX for Insights and Operations Monitoring product to be used at operations monitoring command center.
• Designed an AI-powered field service management app for Utilities, improving response times by 35%,
• reducing overheads by 25%, and generating $5M in cost savings.
• Conducting product demos for governments and utility corporations
• Leading branding and global marketing efforts (with a focus on the US market)
• Member of the AI-ML Center of Excellence

May 2021 – Feb 2022 · 9 mos

• Developed the UI/UX for a Computer Vision-based math app, achieving 95% problem-solving accuracy and supporting over 2,000 students in the US.
• Designed three applications in the FinTech sector: a secure crypto wallet, an expense tracker, and an enterprise coupon management app, enhancing user experience and financial management.
• Created the UX/UI for a solar energy management application for a major supplier, enabling real-time monitoring of over 10,000 installations and reducing energy waste by 15%.
• Directed a global team of 4 data scientists and engineers in new projects, emphasizing strategic UX leadership and cross-functional collaboration.

Nov 2018 – Apr 2021 · 2 yrs 5 mos · Bengaluru, Karnataka, India · Hybrid

• Custom Designed Logistics Tool to manage product delivery using heavy vehicles in a hyper-local setup.
• Built tech team from scratch inclusive of 3 units. Web, Mobile and Backend Scaling, Debugging and Planning of V2
• Oversaw product design and roadmap and coordinated aspects of development and rollout.
• Translated information highly technical in nature to investors and senior staff and aligned product strategy with the market.
• Met strict deadlines, coordinating moving parts in the product team and orchestrated a well-designed flow.
• Led the UI/UX design of mobile apps on Android and iOS with 10k+ downloads, reflecting versatility in
• multi-platform app development.
• Conducted market and user research and designed a custom logistics tool increasing delivery
• efficiency by 25% in hyperlocal setups serving 500 daily orders.
• Oversaw user testing to gather feedback, driving continuous UX improvement and increasing customer
• satisfaction.
• Worked with marketing to implement SEO-friendly design, boosting organic traffic.
• Collaborated with the development team to ensure design consistency across platforms, reducing
• redesign work by significantly.
• Led bi-weekly design sprints, accelerating feature release timeline by 1.5x.

Feb 2016 – Jul 2018 · 2 yrs 5 mos · Bhubaneshwar, Odisha, India · On-site

• Founding product/UX designer of a social impact startup providing inclusive smart education solutions, reaching over 5,000 tribal and economically disadvantaged children within the first year.
• Designed an intuitive, child-friendly UI, increasing user engagement and contributing to an overall improvement in learning outcomes.
• Managed a content team, producing engaging K-12 syllabus-aligned content for over 1,000 hours of learning, resulting in an improvement in academic scores among users.
• Implemented cost-saving strategies, reducing the unit cost from Rs. 200K to Rs. 30K, allowing a 30% increase in the production scale.
• Gained valuable insight into child psychology and learning methodologies, informing the development of custom learning paths that increased course completion rates.