Oct 2019 – Present · 6 yrs 7 mos · New Delhi, Delhi, India · On-site

Jul 2019 – Oct 2019 · 3 mos · Gurugram

Jul 2018 – Feb 2019 · 7 mos · New Delhi Area, India

• Worked under top leadership to identify business needs and collaborated with cross functional teams
• Performed gap analysis and prepared sustainability report 2018 under GRI-G4 reporting framework
• Identified business risks, conducted materiality assessment process and prepared materiality matrix
• Identified and prioritised the potential stakeholders, prepared a stakeholder engagement matrix
• Worked with different departments and assisted them in formulating CSR and water harvesting policy
• Conducted peer benchmarking exercise and proposed KPI’s for different operational units

Apr 2018 – May 2018 · 1 mo

• Worked on project titled “ Monetization of services for TATA TISCON”
• Conducted primary research to identify the gap and pain points in existing service offered by competitors
• Evaluated the services offered- Online ordering, free home delivery, bundled offers, ask the experts etc
• Prepared STP and proposed service blueprint both for online and offline( through dealer) channels

Mar 2015 – Mar 2017 · 2 yrs · India

• . Identified the gaps in the admission process of various entrance examinations(CAT,JEE,etc.) and built a online portal to address the pain points of the stakeholders
• . Eliminate information asymmetry through setting up transparent and trusted process

Jun 2012 – Mar 2017 · 4 yrs 9 mos · Kanpur Area, India

• General management/Leadership
• Expanded business 17 times from scratch to 3 learning centres; increased market share from 3% to 30%
• Conceptualised a unique value proposition for target market to break the monopoly of competitor
• Set up a 35+ team comprising of trainers, sales & marketing professionals and administrative staff
• Established processes and systems for entire value chain; defined KPIs for growth &profitability
• Mentored sales team of 15 members and managed their performance through structured training
• Maintained and delivered quality services to consumer matching to expectation of head office
• Sales & Marketing
• Conceptualised, designed and implemented digital( Facebook-Adverds) & physical marketing campaigns
• Conducted 89 marketing seminars for initial lead generation, achieved 20% conversion rate
• Successfully converted several B2B deals with expert negotiation skills and maintained good relationships
• Achieved 14.5% year on year growth in student enrolments over 5 years in saturated test prep market
• Trained 5000+aspirants, adding teaching experience before starting the franchisee, got excellent feedback

Mar 2010 – Mar 2017 · 7 yrs

• 11000+ professionals joined the page over facebook and get mentorship and expert advice from SME’s
• Built a team of highly qualified professionals to increase the response rate; catering the needs of customers
• Built a platform for free marketplace for exchanging product and services related to target segment