Dec 2022 – Sep 2024 · 1 yr 9 mos · Gurugram · On-site

• Led AI-Labs and the Generative AI Center of Excellence, scaling the team from 4 to 36 members in a year and establishing AI capabilities across multiple business verticals.
• Spearheaded AI strategy, executive reporting, and collaborations with Microsoft, OpenAI, Google, AWS, and Adobe.
• Developed AI-driven solutions for call transcription, customer support quality assessment, email issue tagging, and enterprise knowledge retrieval via an internal AI chatbot (95% accuracy).
• Built AI tools for marketing content generation, reducing campaign content creation and approval time from a month to a week.
• Developed Text-to-SQL AI, enabling non-technical users to retrieve data efficiently (98% accuracy).
• Led the deployment and maintenance of 25+ ML models on AWS using MLOps frameworks, improving efficiency and observability.
• Spearheaded fraud detection models for SME loan applications using GPT-4 Vision & AWS Rekognition, improving fraud detection accuracy.
• Developed AI-powered Video KYC for RBI compliance, scaling it to handle 10k cases/day with an average processing time of 90 seconds.

Jun 2022 – Nov 2022 · 5 mos

Jul 2021 – May 2022 · 10 mos

• Recommendation algorithms using multi arm bandit, ordering theme based recommendation
• Deep learning architecture research

May 2018 – Jun 2021 · 3 yrs 1 mo

• ~ Personalisation |
• New User Restaurant Discovery Search
• ~ Logistics |
• Predicting Food Preparation Time across 150k+Restaurants with a combined 400+ cuisines | Travel - Time Prediction - Time taken to deliver food item from Restaurant to Customer.
• Serviceability - Matching supply and demand of orders and riders on a real time basis at S2 Cell Level
• ~ Fraud Detection |
• Detecting Riders colluding with Restaurants to cheat the company.

Jul 2017 – Apr 2018 · 9 mos · Gurgaon, Haryana, India

• Building Chatbot Framework
• Using Deep Learning for Sentiment Analysis, Intent Analysis, Entity Extraction, Text Classification, Semantic Similarity
• Image Processing and Image Tagging (Medical, Insurance Domain)

Dec 2016 – Jun 2017 · 6 mos · New Delhi Area, India

• National Council for Teacher Education (NCTE) Teacher Demand Supply Estimates of School Teachers and Teacher Educators (2014-15 - 2025-26) across the States and Union Territories.
• Data Analysis | Methodology formation | Data Visualisation | Reporting of Data
• Formulating the Methodology of Analysis in consultation with Technical Advisory Committee, NCTE.
• Sourcing, Extraction and Analysis of Database of 15 Lakhs Schools.
• Report writing and presentation to MHRD, NCTE
• More info: http://centralsquarefoundation.org/advocacy/ncte-teacher-demand-and-supply-study/
• Prashikshak : Open online platform for collecting and reporting data from all District Institute of Education and Training (DIETS) in India.
• Working with various stakeholders to strategise and implement the data dashboards and presentation.
• Testing of Backend of the Portal and Data Visualisation of selected parameters.
• More info : www.prashikshak.in

May 2016 – Oct 2016 · 5 mos · New Delhi Area, India

• An app based platform named Axolotl to facilitate lending and selling of physical books among bibliophiles based on proximity.
• My role included:
• Ideation, conceptualising the product.
• Developing the front end of the app using Ionic Framework.
• Designing the UI and UX of the app
• Selecting and recruiting team members and outsourcing software modules on a shoe string budget.

May 2011 – Jul 2011 · 2 mos · Patna, Bihar, India

• Work included:
• 1. Operations and Maintenance work related to Electricity Generation Plant located in villages.
• 2. Technical training of Internal Combustion Engine Mechanics.
• 3. Mapping of Electrical Grid and resolving customer issues.

May 2010 – Jun 2010 · 1 mo · Chennai Area, India

• Industrial Training in CKD Assembly Plant of BMW

Sep 2008 – Apr 2012 · 3 yrs 7 mos

• Member of the leadership team that led Entrepreneurship Cell - IIT Kharagpur (Most active entrepreneurship promoting student body in India; conducts lectures to create awareness, organizes workshops to transform ideas into startups, provides mentoring and seed capital to launch startups, and facilitates investment to grow companies)
• Duties included charting the strategy for the organizations' activities and coordinating 8 different teams to implement the strategy;
• Also played the roles of coordinator of Global Entrepreneurship Summit’ 11, India’s largest E-summit attended by 100 VCs, Investors and Entrepreneurs; co-central coordinator of Entrepreneurship Awareness Drive'11, a drive across 20 cities in India, to create awareness on entrepreneurship in colleges; In-charge of the fund raising activities and the media outreach efforts.