Deepti Chaurasiya

Operations Associate

Naugarh, Uttar Pradesh, India5 mos experience

Key Highlights

Strong communication and problem-solving skills.
Proficient in customer service and financial knowledge.
Passionate about creating value through client interactions.

Stackforce AI infers this person is a Customer Service and Sales professional in the BFSI sector.

Contact

Skills

Core Skills

Customer Service ManagementSales

Other Skills

Customer SupportCustomer InsightCustomer ExperienceTelemarketingCommunicationTeamworkCustomer SatisfactionInsuranceBanking & Financial Services KnowledgeEmail EtiquetteTelephone EtiquetteBook ReviewGroup Project WorkPublic SpeakingPresentation Skills

About

Hi, I’m Deepti! A B.Sc. graduate, BFSI-certified professional, and currently pursuing an MBA. My journey began with 1 year of experience in telesales & chat support, where I developed strong communication, problem-solving, and customer relationship management skills. I also completed an internship at the National Human Rights Commission (NHRC), which broadened my perspective and enhanced my analytical abilities. What sets me apart is my unique blend of customer service expertise, financial knowledge, and technical skills. I am proficient in Excel, CRM tools, client communication, sales, and data handling—enabling me to deliver both accuracy and efficiency in every task. I’m passionate about assisting clients, resolving challenges, and creating value through meaningful interactions. With my fresh enthusiasm, adaptability, and growing financial expertise, I aim to contribute effectively to the banking and finance industry. If you’re looking for someone who combines professionalism, people skills, and a growth mindset—let’s connect!

Experience

5 mos

Total Experience

5 mos

Average Tenure

Current Experience

42bet

2 roles

Customer Service Representative

Jan 2025 – Feb 2025 · 1 mo · Work From Home · Remote

Handled 250+ customer chats daily, resolving queries efficiently by checking backend systems.
Maintained accurate daily reports and tracked customer interactions.
Managed and responded to customer emails, ensuring timely resolution of concerns.
Engaged with marketing groups on Telegram, addressing inquiries and providing updates.
Worked closely with team leaders and members to optimize support efficiency.
Handled high-pressure situations by prioritizing urgent queries and managing workload effectively.
Ensured customer satisfaction through clear communication and problem-solving skills.
Adapted to fast-paced environments while maintaining service quality and response time.

Customer SupportCustomer InsightCustomer Service Management

Telesales Executive

Aug 2024 – Jan 2025 · 5 mos · Work From Home · Remote

As a Telesales Executive at 42bet for six months, I was responsible for making 400+ outbound calls daily, ensuring at least 90 effective conversations with an average call duration of 1 minute and maintaining 4 hours of talk time. I consistently met daily, weekly, and monthly sales targets by utilizing strong communication and persuasive selling techniques. My role involved engaging potential customers, handling objections, and closing sales efficiently while maintaining accurate records and contributing to team performance improvements.

Customer Service ManagementCustomer ExperienceSales

Sikwin

Telesales Executive

Jun 2024 – Jul 2024 · 1 mo · Work From Home · Remote

Conducted 400+ outbound calls daily, ensuring 70+ effective conversations.
Maintained an average of 4 hours of talk time per day.
Consistently achieved and exceeded sales targets.
Engaged potential customers with persuasive communication and sales techniques.
Addressed customer inquiries, objections, and concerns to close deals effectively.
Maintained accurate records of interactions and sales in the CRM system.
Collaborated with the team to improve sales strategies and performance.

TelemarketingCommunicationSales