Apr 2024 – Dec 2025 · 1 yr 8 mos · Amsterdam, North Holland, Netherlands · Hybrid

• As part of the business unit Enterprise Futurings I am responsible for sales & presales of Salesforce implementations across Northern Europe. Leading various international and multidisciplinary teams (20+ members) to ensure we provide timely replies to RFP's and RFI's based in innovative solutions to client challenges.

Mar 2021 – Feb 2024 · 2 yrs 11 mos · Benelux

• Fluido is the leading Nordic Salesforce.com partner and Salesforce Marketing Cloud reseller. As the Country Service Lead for Benelux, I managed to build and grow a team of consultants, project managers and developers that executed projects in Europe at a high level of expertise and quality. In addition I was able to setup and launch the Nearshore centre from Hungary, enhancing our Salesforce capabilities even further. During my time at Fluido, I was part of the Stanford University program - 'I am the future' for Women in Leadership which I succesfully completed.

Jul 2019 – Mar 2021 · 1 yr 8 mos · Amsterdam Area, Netherlands

• Waeg is a Platinum Salesforce Partner committed to improving your business by unlocking value and productivity in companies. We help companies perform better in a high-speed, complex and connected economy. As a Salesforce Partner we provide certified consultancy for your business.
• During my time at Waeg I was able to advise companies how to start and complete their digital transformation journey in several roles (Senior Consultant, Business Analyst and/or Project Manager) in the food manufacturing industrie, food delivery service as well as the chemical and IT service sector. While focussed on business process improvement we always utilise the powerful abilities of Salesforce.com

Mar 2018 – Jun 2019 · 1 yr 3 mos · Hoofddorp

• Participating as Application Manager in the project team formed to design and implement a master data management tool DataHub in order to secure data quality. This tool cleans, deduplicates and enhances data from customers. Responsible for testing (FAT) and implementation of the tool within the company.
• As Product Owner responsible for planning, preparation and execution of the roll-out of the new Outsystems application for guest registration in 14 casino's in the Netherlands. Training of 1825 users in 7 weeks. Supporting the team on realizing the sprints defined. As well as gathering requirements from users to be converted to stories and epics.
• As a consultant/expert part of the Salesforce Team I am responsible for creating Dashboards and Reports in the Salesforce Service Cloud using Lightning to support the departments Customer Services and Marketing in managing their day-to-day operations and KPI's.

Jan 2018 – Feb 2024 · 6 yrs 1 mo · Amsterdam Area, Netherlands

• Désirée is a process manager and consultant with extensive experience in helping organisations with improving their core processes, business and organisation models to run their business more smoothly.
• Working with international companies to optimize processes and strengthen their employees is her passion. She holds an excellent capability for stakeholder management, good analysis and pragmatic approaches to get the required results. She is known for her capability to support and strengthen teams and the leadership in organisations.
• Désirée brings a high dose of positive energy and a creative mindset, looking for possibilities and solutions. Connecting with different levels of stakeholders by carefully listening to their interests and challenges. She easily familiarizes herself with new context, stakeholders, priorities and focus. Her special interest and dedication is with optimizing business processes using LEAN-philosophy and facilitating teams in making the necessary changes smoothly.
• Specialized in:
• project management
• process improvement via LEAN
• successfully defining/embedding project-, and management processes;
• implementing tools (i.e. Salesforce.com);
• setting up and/or streamlining governance;
• professionalizing Project Management Operations (PMO's);
• end user training on software or process changes
• International experience working and executing (end) user training in the USA, Latin America, Russia, China and Europe.

Feb 2017 – Jan 2018 · 11 mos · Amsterdam Area, Netherlands

• Participated as Application Manager in the project team formed to design and implement Salesforce within the company to replace the existing grant making tool. I was responsible for testing (SIT) and preparation, execution and coordination of the user acceptance testing (UAT) which was executed with 15 key users worldwide. After the successful UAT, I trained all (key) users in Salesforce both on premise and virtually in the general Salesforce usage regarding grants as well as reporting and payment execution. Prior, during and after go-live support users on a daily business. Together with the Core Team decide on next releases, changes and new features based on pre-defined requirements.

Sep 2013 – Jan 2017 · 3 yrs 4 mos · The Hague Area, Netherlands

• As Application Manager responsible for all changes to the customized software program used for the monthly and annual financial accountability towards funds and external parties such as DNB and AFM.
• As Application Manager responsible for guiding and supporting colleagues in their daily work around three specific custom applications within the company (Policy Advisory & Actuarial, Finance, Credit Management, Operations, Employers Affairs Excasso). Responsible for the preparation of functional requirements, test scenarios and test plan.
• As project manager responsible for the initiation and implementation of improvements on custom software
• Implementation of process analysis within various departments and draw up improvement plans in accordance with LEAN Black Belt.
• Facilitate Customer Journey's for the identification of areas for improvement in processes in accordance with LEAN.
• As Black Belt Lean responsible for execution of Greenbelt training. Both on-the-job as well as for groups of 5-15 colleagues
• As ScrumMaster responsible for the correct process support during defining, designing and implementing changes in the accounting software used for the pension administration for three funds. Responsible for the acceptance test.

Jul 2013 – Aug 2013 · 1 mo · Velsen-Noord

• Setting up the project structure, describe the processes within the project and developing several templates for daily use was my main focus. I assisted the project management and stakeholders on a daily basis and was responsible for cost and document control as well as reporting.

Jul 2008 – Jun 2013 · 4 yrs 11 mos · Amsterdam Area, Netherlands

• Project manager PMO and Senior User of the Salesforce.com-project This has resulted in a better insight in customer metrics, improved sales forecasting, better pipeline visibility and a higher quotation hitrate. Specific tasks include responsibility for:
• o the establishment and implementation of the requirements,
• o describing the IST- and Soll-processes,
• o create and manage the workflows for Sales, Sales Support and Finance,
• o Creation and optimization of Dashboards in order to get maximum value from Salesforce.com,
• o giving Salesforce.com user training to end users and management,
• o create and manage users, Salesforce views and worksheets as well as workflows,
• o create, implement and coordinate the user acceptance test both during the initial rollout and
• after the SFDC periodic updates,
• o the global rollout of Salesforce.com within the Sales, Sales Support & After Sales including
• user training on site.
• As Senior User responsible for the global rollout and implementation of Office 365.
• Responsible for providing management information in terms of processes, projects and sales information (KPIs).
• Defining and implementing projects aimed at supporting the international management in the formulation of policy (examples: IPad launch as a tool for sales, filing system, departmental structure, way of working, template development).
• Translation of business and user requirements into useful systems that meet the defined business processes (based on BiSL and ITIL).
• Analyze existing sales and project management processes and drafting proposals for improvement.
• Rollout of various software programs in the Netherlands, France, Spain, China, Russia, Brazil, Mexico and the United States including the provision of user training.
• Organize and execute training sessions during rollout of Salesforce.com, Tacton quote tool and Office 365 in The Netherlands, France, Spain, Beijing, Moscow, Brazil, Mexico and USA

Aug 2000 – Jun 2008 · 7 yrs 10 mos

• Worked as a project coördinator for two major projects. From 2000 till 2004 i was responsible for the financial management of the project called "Nederland gaat Digitaal' and execution of events. This project was financed by the Ministery of Economic Affairs (EZ). The main goal of the project was to introduce the business possibilities of Internet to business owners and small companies.
• Starting in 2004 the Ministry of Agriculture (LNV) started a project for agricultural companies to expand their horizon by introducing innovation and business techiques. I was responsible for the financial management of the project as well as the overall project management in order to meet our goals.
• Special responsibility for the program and logistics of the network event "Breakfast Briefings" at the HortiFair (trade show); inspiration sessions with experts on agriculture and entrepeneurship before opening of the trade show.

Jan 1999 – Aug 2000 · 1 yr 7 mos

• Besides the normal secretarial activities*, i was responsible for management of supplier contacts and customer relations, calendar management for both the board of directors and 8 consultants, organizing seminars and events, handling sensitive information, job interviews for support staff, IT support on office programs, create presentations and mailing campaigns.
• A special task during my career at Syntens Alkmaar was the coordination and execution of our move from two subsidiaries to one new office building for all staff members.

Sep 1995 – Apr 1998 · 2 yrs 7 mos · Amsterdam Area, Netherlands

• The regular secretarial activities*.
• Special attention was given to customer relationships (networking), management of two very busy calendars, planning of international meetings (both content and logistics), organize seminars en congresses, handle confidential information, take minutes of meetings, conduct job interviews for support staff.

Sep 1994 – Sep 1995 · 1 yr · Amsterdam Area, Netherlands

• Besides the general activities* for a secretary of the Commercial Director, I was responsible for the execution of international tender procedures.

Sep 1993 – Sep 1994 · 1 yr · Amsterdam Area, Netherlands

• Management assistant to both the commercial director and the sales director.