Devika Chib

Product Manager

New Delhi, Delhi, India3 yrs 8 mos experience

AI EnabledHighly Stable

Key Highlights

Scaled voice AI operations 100x for Indian enterprises.
Expert in building AI products for multilingual markets.
Strong technical foundation bridging engineering and product management.

Stackforce AI infers this person is a SaaS Product Manager with expertise in AI and voice automation.

Contact

Skills

Core Skills

Product ManagementAi/ml Product ExpertiseTechnical Product Management

Other Skills

Agile Project ManagementData-driven decision makingCross-functional leadershipArtificial Intelligence (AI)Natural Language UnderstandingPostgreSQLAI AgentsReal-time analyticsElasticsearchData migrationTeam ManagementInterpersonal LeadershipTechnical RecruitingCommunicationAgile & Waterfall Methodologies

About

I'm an AI Product Manager building conversational AI solutions for enterprise SaaS customers. I've been managing voice agent products at SquadStack—owning the full product lifecycle from customer discovery and roadmap prioritization to cross-functional delivery and launch strategy. I've scaled voice operations from 50 to 5,000+ calls/day for major Indian enterprises, solving complex product challenges around Hinglish conversations, cultural nuances, and real-time analytics. Before transitioning into product management, I spent 2+ years as a Product Engineer building high-impact internal platforms—lead prioritization systems processing 20L+ daily leads, automated billing infrastructure, and productivity tools used by 15K+ users. This technical foundation gives me a unique advantage: I can deeply understand engineering constraints, evaluate technical tradeoffs, and bridge the gap between customer needs and feasible solutions. What I bring to product management: → Customer-centric product thinking: I work directly with enterprise accounts to understand pain points, validate hypotheses, and ensure product-market fit → Data-driven decision making: I define success metrics, run experiments, and iterate based on user behavior and business outcomes → Cross-functional leadership: I collaborate across Engineering, Operations, and Finance to align on priorities and ship high-quality products → AI/ML product expertise: Deep experience in conversational AI, voice automation, and building AI products for multilingual, culturally diverse markets My technical background allows me to make better product decisions—I know what's possible, what's expensive, and where to push for innovation.

Experience

3 yrs 8 mos

Total Experience

3 yrs 8 mos

Average Tenure

3 yrs 8 mos

Current Experience

Squadstack.ai

3 roles

AI Product Manager

Promoted

Feb 2025 – Present · 1 yr 3 mos · Noida, Uttar Pradesh, India

Manage conversational AI products for enterprise customers, owning end-to-end product lifecycle—customer discovery, roadmap prioritization, cross-functional delivery, and go-to-market strategy
Scaled voice agent operations 100x (50 to 5,000+ calls/day) through iterative product development, defining success metrics, and continuous optimization based on customer feedback and usage patterns
Drive product strategy for complex AI challenges including Hinglish conversation flows, cultural nuance handling, objection management, and natural language understanding for Indian markets
Work directly with multi-million dollar enterprise accounts to understand requirements, validate solutions, and ensure product-market fit through regular customer interviews and feedback loops
Define and prioritize product roadmap in collaboration with Engineering, Operations, and Finance—balancing customer needs, business goals, and technical feasibility

Agile Project ManagementProduct ManagementAI/ML product expertise

Product Engineer 2

Promoted

Apr 2024 – Jan 2025 · 9 mos · Noida, Uttar Pradesh, India

Built and scaled Lead Prioritization V2 for 200K+ daily leads and 250K+ calls—defined product requirements, success metrics, and phased rollout strategy; reduced engineering overhead and eliminated customer escalations
Developed enterprise voicebot infrastructure processing 500+ inbound calls/day with escalation routing and real-time analytics—owned product vision, feature prioritization, and stakeholder communication
Integrated Zenskar billing platform to support complex pricing models; partnered with Finance and Ops to define workflows and reduce manual workload by 4+ days/month
Launched Daily Win System used by 15K+ callers and supervisors; conducted user research to improve goal visibility and intervention speed

Technical Product ManagementPostgreSQLProduct Management

Product Engineer 1

Jul 2022 – Mar 2024 · 1 yr 8 mos · Noida, Uttar Pradesh, India

Engineering Contributions:
Migrated internal billing from QuickBooks to ZohoBooks with 100% data accuracy; streamlined monthly financial processes.
Built integrations with Zoho Projects to digitize Ops workflows, improving SLA tracking and task visibility.
Maintained internal quality audit systems (manual + automated) across multiple call campaigns.
Product Impact:
Partnered with Finance and Ops to define and implement tools for smoother cross-team operations.
Improved transparency, automation, and reliability of internal metrics reporting.
Mentored 2 interns; led onboarding and fostered team documentation culture.

PostgreSQLElasticsearch