Dhruv Garg

Operations Associate

Gurugram, Haryana, India8 yrs 9 mos experience

Key Highlights

Expert in SAP SuccessFactors and integrations.
Proven track record in automating banking processes.
Strong background in project management and stakeholder engagement.

Stackforce AI infers this person is a Fintech professional with expertise in HRIS and automation technologies.

Contact

Skills

Core Skills

Sap IntegrationProject ManagementDarwinboxHrisProgram ManagementStakeholder ManagementAutomationTeam Management

Other Skills

3rd Party IntegrationsBMC RemedyCPICustomer Escalation ManagementCustomer Relationship Management (CRM)Customer ServiceCustomer Service ManagementDaily OperationsData AnalysisHrmsHuman Resources Information Systems (HRIS)IBM BPMIntegrationsKey Performance IndicatorsLinux

About

An Operations Manager and an experienced Project Engineer with a demonstrated history of working in the information technology service industry. Skilled in Unix, SQL, MS Excel and Power BI. Experienced telecom, banking and insurance and HRMS industry and counting.

Experience

8 yrs 9 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Kpmg india

2 roles

CPI Consultant

Promoted

Jan 2024 – Jul 2025 · 1 yr 6 mos · Gurugram, Haryana, India

Providing consultation to clients for integrating SAP SuccessFactors with other SAP systems and non-SAP systems using SAP CPI standard and custom integration flows making an impactful use of SuccessFactors API, 3rd party APIs and SFTP servers
The consultancy includes requirement gathering, preparing project scope, conducting workshops for users, implementation, liaisoning with business users and 3rd party vendors, UAT, Go-Live and Hypercare.

CPI3rd Party IntegrationsSAP IntegrationIntegrationsOracle E-Business SuitePeopleSoft+29

Darwinbox Integrations Consultant

Jul 2023 – Dec 2023 · 5 mos · Gurugram, Haryana, India

DarwinboxHuman Resources Information Systems (HRIS)PL/SQLSQLHRIS

Darwinbox

Integrations Solution Architect

May 2022 – Jul 2023 · 1 yr 2 mos · Hyderabad, Telangana, India

Problem SolvingWritten CommunicationCustomer Service ManagementProgram ManagementStakeholder Management

Jana small finance bank

Automation Technical Lead

May 2021 – May 2022 · 1 yr · Bengaluru, Karnataka, India

Gaining insights, from business operations, that can be used to automate and optimize repeated manual processes using Robotic technology (RPA).
Understanding the technologies and banking business to fulfill organizational commitment using data driven decision making.
Focusing on the management of information technology and information security to mitigate the risk and adhering to the regulatory guidelines.
Introduce and drive best practices to ensure application development, optimization and maintenance.
Plan and manage application support, migration, infrastructure and maintenance.
Managed the project of Jana Bank’s joint initiative of Axis Direct Demat A/c operations.

Written CommunicationProgram ManagementStakeholder ManagementAutomation

Mannohar lal hira lal limited

Operations Management Intern

May 2020 – Aug 2020 · 3 mos · Ghaziabad

Institute of management studies, banaras hindu university

Students Club and Sports Club Co-ordinator

Jul 2019 – Apr 2021 · 1 yr 9 mos · Varanasi, Uttar Pradesh, India

Managed various activities to carry out team building activities for peers to be corporate ready, final campus placement and summer internships.

Problem SolvingStakeholder ManagementTeam Management

Wipro limited

Senior Project Engineer

Aug 2016 – Jul 2019 · 2 yrs 11 mos

Central electronics limited

Engineer Intern

May 2015 – Jul 2015 · 2 mos · Sahibabad

Learnt end to end working and manufacturing process of solar panels starting from silicon pieces to packing of solar panels.
Completed the whole manufacturing of solar panel order for Indian Railways in a team.