Feb 2024 – Jan 2025 · 11 mos · Hyderabad, Telangana, India

• Developed a platform enabling users to leverage prompt engineering for tasks such as chat summarization, incident analysis, resolution note curation, and sentiment analysis. The platform supports single-turn conversations and integrates with leading LLM providers, including Azure OpenAI, Now LLM, Google Vertex AI, Aleph Alpha AI, and custom LLMs, offering flexibility for diverse applications.
• The platform allows users to create custom prompts or utilize prompt generation features to simplify the process. It supports configurable model settings like temperature and max tokens, as well as pre-processors and post-processors for tailored outputs. With built-in auto-evaluation capabilities, users can test and optimize prompts efficiently using various methods, supported by detailed evaluation reports.
• Integrated the platform with multiple ServiceNow experiences, including context menus, virtual agent, UI actions, and the Now Assist Panel, enhancing its functionality within the ServiceNow ecosystem. Additionally, LangChain components such as Chains and Prompt Templates were utilized for building workflows and ensuring consistent, optimized prompt designs, delivering a scalable and efficient solution for single-turn AI-driven tasks.

Jul 2022 – Aug 2022 · 1 mo

May 2022 – Jun 2022 · 1 mo

Jan 2022 – Dec 2022 · 11 mos

Dec 2021 – Jun 2025 · 3 yrs 6 mos

Oct 2021 – Dec 2021 · 2 mos · Trivandrum, Kerala, India

• Worked on detection of face masks using Convolutional Neural Networks

Jul 2021 – Feb 2024 · 2 yrs 7 mos · Bangalore Urban, Karnataka, India

• Improved the scalability and reliability of Classic Boards and Backlogs in Jira, enhancing their performance and user experience. Added multiple features, including velocity charts and sprint-related functionalities, to provide teams with better insights and tools for agile planning and tracking. Conducted performance benchmarking of Jira against competitor products, simulating various network and hardware conditions to identify bottlenecks and optimize performance for diverse environments.
• Contributed to the migration of Jira's issue search from a strongly consistent service using RDBMS (PostgreSQL) to an eventually consistent system leveraging DynamoDB and Elasticsearch. Worked on a process to convert Jira Query Language (JQL) clauses into Jira Intermediary Language (JIL), enabling efficient querying of Elasticsearch and improving the overall search performance.
• Worked on the EC Client, enabling caching of issue mutations across both backend and frontend layers. This implementation allowed for tracking of mutations, ensuring that changes were propagated and synchronized across systems effectively.

Jan 2021 – Jun 2021 · 5 mos · Gurugram, Haryana, India

• Worked on modernization of classic SharePoint sites to modern experience.
• Coded Python Scripts for analysis of sites in the tenant and PowerShell scripts for site transformation and issue resolution.
• Documented playbooks for different products like AmexDrive, Global Print Services, Share File Services and User guides to enable self service.
• Created a dashboard for smooth user experience / admin for tracking.
• Worked on Power Platform solutions for resolving customization issues.
• Mapped an end to end process for site modernization

May 2020 – Jul 2020 · 2 mos · Bangalore Urban, Karnataka, India

• Developed an app to organize complete shopping experience in malls and parking lots. Also used number plates of vehicles to identify users. Promoted cashless transactions ensuring social distancing in pandemic.
• Also presented a paper on offline transactions and POS machines.

Dec 2019 – Jul 2020 · 7 mos · New Delhi, Delhi, India

• Mentored 56 students as a teaching assistant in DS/Algorithm course
• Solved challenging problems by providing optimized solutions, as well as debugged codes

Oct 2019 – Jun 2021 · 1 yr 8 mos

May 2019 – Jul 2019 · 2 mos · Gurugram, Haryana, India

• Developed an app named "Team tracker". It focused on tracking third party services provided to the clients.Location monitoring, report generation,on site image upload, push notifications and few other features.

Sep 2018 – Dec 2018 · 3 mos · New Delhi, Delhi, India

• Helped with administrative support, including coordinating files and sorting mail. Kept physical files and digitized records organized for easy updation and retrieval.

Jun 2018 – Jul 2018 · 1 mo · Noida, Uttar Pradesh, India

• Created an android app which helps to connect various boilers, coal fields that operate in Andhra Pradesh and nearby regions to the office operating in Delhi.