Feb 2021 – Dec 2022 · 1 yr 10 mos · Bengaluru, Karnataka, India

Nov 2019 – Feb 2021 · 1 yr 3 mos

• TECHNICAL SKILLS:
• Cloud and Virtualization – Openstack, GCP*, Azure*, KVM
• Baremetal discovery - MAAS
• Infrastructure Automation - Terraform, Bash Scripting
• Storage – Ceph
• Continuous Integration and Deployment – Jenkins*
• Configuration Management – SaltStack
• Monitoring and Alerting – Prometheus, Grafana
• Source Code Management and Change Management – Git, Gerrit
• Containerization Tools – Docker, Kubernetes*
• Key Responsibilities:
• Leading & mentoring a downsized team of 5 junior cloud engineers for resolving known
• customer issues.
• Perform end-to-end migration of workloads within the clouds in a controlled manner
• with a zero-downtime approach.
• Perform configuration changes in OpenStack components like Cinder, Nova, Keystone,
• Swift, Glance, Opencontrail using source code change management procedures.
• Cloud capacity planning using compute node deployments for accommodating diverse
• application workloads.
• Participate in Webex-calls with vendors for cloud-upgrade activities & bug-fixes to
• consistently improve performance.
• Provide on-call support during Sev1/2 issues & create SOPs for other team members to
• reference.
• Knowledge of GCP platform (Compute Engine, Kubernetes Engine, Deployment
• Manager, VPC, Stackdriver, Global/Regional Load Balancers, Cloud Storage Classes,
• Auto-scaling, IAM, Quotas, Billing)
• Worked extensively on Kubernetes production cluster using core components such as
• Deployments, Replicasets, Services, Daemonsets, Rolling updates/upgrades, Multicontainer
• PODs design, etc.
• Building custom images from Dockerfile and modifying the same to a single layer.
• Docker Swarm (Configure Managers, Workers, Backup and Restore)

Nov 2017 – Nov 2019 · 2 yrs

• Key Responsibilities:
• Error Handling in VMs - Coordination with the vendor and the customer for various
• releases, upgrades, and licensing-related issues.
• Perform the operational, maintenance, and optimization of server hardware, software,
• and communication links of the Cloud infrastructure.
• Managing the server level configuration like Disk management, Memory management.
• On-boarding of new tenants & analyze infrastructure requirements to modify quota usage for resources planning on compute nodes.
• Working on service requests & incidents raised by customers for production
• environments to provide the solution within the defined SLA in a 24*7 environment.
• Notify customers beforehand with the required maintenance details for the activity to be
• performed during off-business hours.
• Understand custom requirements raised by the application teams for adding new
• features, fixing bugs on the production clouds.
• Working with SMEs to understand the architectural understanding of OpenStack
• components and contribute to infrastructure deployment activities.

Nov 2016 – Nov 2017 · 1 yr

• Key Responsibilities:
• Real-time monitoring, alerting, and reporting of largely built cloud infrastructure using
• cloud observability tools.
• Work closely with the DevOps team to ensure an appropriate alert threshold setting for
• every alerts to help eliminate false alert generation.
• Validate systems by taking quick actions to fix the issues & notify customers to avoid
• panic during incident triage.
• Perform trend analysis using graphs to trace down root cause analysis & post mortems
• during Sev1/2 issues.
• Understand the severity, urgency, and impact of the alerts triggered on the production
• systems for raising alarms to avoid business impact and minimize application downtime.

Sep 2016 – Nov 2016 · 2 mos

• Project: Revenue Assurance & Fraud Management
• Worked for validating and testing new products/plans for Jio Prepaid, Postpaid and Broadband category.
• Ensure with deployment team for end to end delivery of products/plans to be live & launched in market.
• Project: Jio NOC team
• Worked along with Samsung RF optimization team to improvise performances for various bandwidth i.e. 1800 MHz, 850 MHz, 2300 MHz for 22 telecom circles all over India.
• Project: Jio Bond Team
• As a fresher, we were provided training for a period of 6 months for multiple projects under Jio Network team to understand the Jio 4G architecture and VoLTE technology.
• Performed user testing and stress testing for critical Jio applications such as My Jio, Jio TV, Jio Cinema, Jio4G voice, Jio Music, Jio Cloud, etc.
• Resolved bugs by coordinating with application teams for all issues found at testing end.
• Streamlined the process in SIM warehouse for scanning the SIM card information such as IMSI, MSIN to fetch it via Jio POS application used by sales team.