Dilip Ranganathan

Program Manager

Karnataka, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Managed 3,500 delivery partners across multiple cities.
Achieved significant revenue growth and market share improvements.
Doubled onboarding numbers and boosted NPS from 33% to 56%.

Stackforce AI infers this person is a Logistics Operations Manager with expertise in fleet management and operational efficiency.

Contact

Skills

Core Skills

Fleet ManagementOperational EfficiencyCost ReductionSourcing And OnboardingStrategic Planning

Other Skills

SourcingOnboardingRapid ExpansionEngagementSatisfactionFleet PlanningLast MileStrategy and planningPerformance Metrics AnalysisStrategic Sourcing and OnboardingNet Promoter Score (NPS) ImprovementEngagement and SatisfactionMetrics TrackingTraining and DevelopmentProcess Quality Improvement

About

As a results-driven leader in fleet and operations management, I specialize in scaling delivery executive onboarding, optimizing driver availability, and enhancing last-mile delivery efficiency. By leveraging data-driven strategies, I consistently improve operational performance and drive success. In my role as Area Lead in RoTN, I successfully managed 3,500 active delivery partners across cities like Coimbatore, Erode, Madurai, Salem, pondicherry, Trichy, Tirunelveli, Tiruppur and Ooty, leading to significant revenue growth and market share improvements. I also spearheaded fleet expansions, with a strong emphasis on cost reduction and sustainability. With a deep expertise in process improvements and cost analysis, I have consistently delivered high-impact results. In previous positions as Fleet Operations Lead and Fleet Manager across Tamil Nadu, I honed my skills in streamlining onboarding processes, improving NPS, and driving operational excellence.

Experience

11 yrs 8 mos

Total Experience

3 yrs 10 mos

Average Tenure

6 yrs 1 mo

Current Experience

Zomato

5 roles

Associate Program Manager

Apr 2025 – Present · 1 yr 2 mos · On-site

Operations Manager

Dec 2024 – Mar 2025 · 3 mos · On-site

Area Lead - Tamil Nadu

Promoted

Jul 2022 – May 2024 · 1 yr 10 mos

Optimized driver availability and last mile operations, driving increased market share and revenue. Managed a fleet of 3,500 delivery partners across multiple cities, consistently meeting onboarding targets. Implemented cost-cutting measures across Tamil Nadu, achieving significant annual savings and improving financial efficiency. Led successful city launches, maintaining sustainability and effectively resolving conflicts. Enhanced systems, processes, and team capabilities, driving remarkable growth and operational success.

Fleet ManagementSourcingOnboardingOperational Efficiency

Fleet Operations Lead

Dec 2021 – Jul 2022 · 7 mos

Led sourcing and onboarding initiatives, which doubled the onboarding numbers and significantly boosted the Net Promoter Score (NPS) for Tamil Nadu cities from 33% to 56%, strengthening the delivery partner network. Managed fleet and last mile operations to ensure optimal supply availability and positioning. Drove large-scale onboarding and improved operational efficiency, resulting in higher fleet satisfaction. These accomplishments earned recognition and promotion to Area Lead.

Rapid ExpansionEngagementSatisfactionSourcing and OnboardingOperational Efficiency

Fleet Manager

Jun 2019 – Dec 2021 · 2 yrs 6 mos

Fleet Manager | Coimbatore | August 2020 - December 2021
Expanded the active fleet by 30% in three months, enhanced delivery partner engagement, and ensured smooth operations. Promoted to Fleet Operation Lead due to outstanding performance and leadership.
Fleet Manager | Tiruppur | March 2020 - August 2020
Increased market share from 44% to 64% through strategic initiatives and quality improvements. Elevated driver performance with targeted training and expanded the talent pool by onboarding competitor drivers.
Fleet Manager | OOTY | June 2019 - March 2020
Grew fleet size by 306% and market share from 36% to 71% within 10 months. Achievements led to recognition and the management of Tiruppur.

OnboardingFleet PlanningFleet ManagementOperational Efficiency