Dinesh Kumar

Operations Associate

Chennai, Tamil Nadu, India3 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Expert in fraud investigations and analysis.
Strong background in employee relations and conflict resolution.
Proficient in IT sourcing and recruitment processes.

Stackforce AI infers this person is a Fraud Prevention Specialist with expertise in Recruitment and Employee Relations.

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Skills

Core Skills

Fraud InvestigationsFraud AnalysisEmployee RelationsConflict ResolutionRecruitingScreening

Other Skills

Business OperationsAnalytical SkillsVLOOKUPHlookupsIT SourcingStaffingFraud DetectionFraud PreventionRisk AssessmentFraud ClaimsOnline FraudClient RelationsManagement Information Systems (MIS)Operations ManagementHRPB

Experience

3 yrs 6 mos

Total Experience

1 yr 2 mos

Average Tenure

2 yrs 3 mos

Current Experience

Walmart

Senior resolution coordinator

Mar 2024 – Present · 2 yrs 2 mos · Chennai, Tamil Nadu, India · On-site

Addressing escalated issues from Tier 1 support and reviewing customer
accounts for fraudulent patterns to process refunds and close accounts with
fraud pattern.
Handling customer queries and answering the possible solutions to customer
problems through empathy.
Research and documentation of proof against claims made by Walmart
customers to diﬀerent payment processors.

Business OperationsAnalytical SkillsFraud InvestigationsFraud Analysis

Disys

Executive

Jan 2023 – Sep 2023 · 8 mos · Chennai, Tamil Nadu, India · On-site

Build positive, productive relationships with the diverse
internal and external stakeholders. Pinpointed and clarified various employee relations issue, offering targeted, relevant solutions. Consult with business executives and other leaders on key
workforce challenges. Guide managers on actively addressing and resolving
conflicts with staff members.

VLOOKUPHlookupsEmployee RelationsConflict Resolution

Diamondpick

Junior Executive

Jan 2022 – Sep 2022 · 8 mos · Chennai, Tamil Nadu, India · On-site

Search for qualified candidates on various job portals such
as: Naukri, monster, etc. Sourcing, Screening and Shortlisting of potential candidates
and setting up face-to-face, Skype/WebEx and Telephonic
interviews as per the requirement criteria. Following up the prospective candidates until they complete
all rounds. Regular follow up with the offered candidate to ensure not
losing the candidate and make them to join. Having knowledge of end-to-end Recruitment Life Cycle – Sourcing to on boarding. Worked with several clients such as HCL , HCL-CIS, Thryve
Digital, TATA ELXSI, UST Global and supported Tech
Mahindra, Mphasis, Mr cooper, Group42.

IT SourcingStaffingRecruitingScreening