Jun 2018 – Jan 2024 · 5 yrs 7 mos · Hyderabad, Telangana, India

• Leading Quality and Training verticals within mapping operations at Waymo in Hyderabad
• Set up a new team (Quality Audit) from scratch in order to drive improvements in quality
• Designed and implemented a continuous error feedback mechanism in order to provide feedback to operators and derive actionable insights for quality improvements

Mar 2017 – Jun 2018 · 1 yr 3 mos · Greater Hyderabad Area

• Manage operations within Payments in Trust and Safety
• Coordinate with Product Area and Vendor teams to enhance fraud-catching capabilities
• Drive projects related to improvements in efficiency, quality and insights

May 2014 – Mar 2017 · 2 yrs 10 mos · Mumbai Metropolitan Region

• Plan and implement transformation projects to drive higher sales
• Take on projects to raise sales through the use of technology
• Coordinate with IT and business teams to develop and implement tools that will drive efficiency
• Worked on the development and implementation of a lead management and planning tool for the department
• Initiated sustenance activities to aid adoption and showcase results

Nov 2011 – Mar 2013 · 1 yr 4 mos · Greater Hyderabad Area

• Product Specialist for Commerce Risk Ops
• Co-led migration of the team to a new tool for external communications
• Training lead
• Point of Contact for the risk integration with TxVia for NFC payments

Aug 2010 – Nov 2011 · 1 yr 3 mos · Greater Hyderabad Area

• Was part of the Risk team for Google Checkout
• Conducted analyses on fraud trends to effectively keep fraud out of the system
• Identified new kinds of fraud and laid out processes to mitigate them

Jun 2010 – Aug 2010 · 2 mos · Greater Hyderabad Area

• - Was part of the Ad Approvals team which is responsible for enforcing Adwords policies