Dipannita Manna

Project Manager

Noida, Uttar Pradesh, India7 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in delivery management and customer success.
Proven track record in optimizing processes and driving revenue growth.
Strong background in strategic delivery and vendor management.

Stackforce AI infers this person is a Project Management expert in the SaaS and Technology sectors.

Contact

Skills

Core Skills

Project ManagementDelivery ManagementProduct ManagementProduct DevelopmentCustomer Relationship ManagementConsultingSystems AnalysisBusiness DevelopmentTechnical SupportHelp Desk Management

Other Skills

Customer successProcess optimizationRisk managementMarket researchTeam managementProduct lifecycleKPI trackingCustomer onboardingBusiness strategyDocumentationClient analysisStrategy developmentCustomer communicationProduct InnovationResource Management

About

An accomplished Project Manager with expertise in business strategy, Delivery management, and operational excellence. Currently working at AgreeYa Solutions, I specialize in Delivery management, driving customer success, and optimizing processes to deliver impactful results. With a strong background in strategic delivery, vendor management, and AI-driven market research, I have successfully led high-value projects, streamlined operations, and implemented data-driven solutions. My ability to negotiate contracts, enhance customer satisfaction, and drive revenue growth has consistently contributed to business success. Passionate about leveraging technology and automation to enhance customer experiences, I thrive in fast-paced environments that require innovation, strategic thinking, and execution excellence. Open to networking and collaborations—let’s connect!

Experience

7 yrs 3 mos

Total Experience

2 yrs

Average Tenure

1 yr 3 mos

Current Experience

Agreeya solutions

Project Specialist

Feb 2025 – Present · 1 yr 3 mos · Noida, Uttar Pradesh, India · Hybrid

# Ensure timely and quality delivery of client projects.
# Oversee project schedules, milestones, and deliverables.
# Proactively identify and mitigate risks to ensure successful outcomes.
# Monitor staff adherence to organizational policies and client-specific requirements.
# Manage time sheet submissions and ensure accuracy in billing inputs.
#Ensure compliance with legal, contractual, and regulatory standards.
# Drive hiring initiatives to meet current and future project demands.
# Strategically plan resource allocation and capacity building for upcoming projects.
# Act as the primary point of contact for client communications.
# Gather and act on client feedback to enhance service delivery.
# Foster a positive and collaborative team environment.
# Guide, mentor, and motivate team members to achieve project goals.

Delivery managementCustomer successProcess optimizationRisk managementProject Management

Webbee global

Product Lead

Nov 2024 – Feb 2025 · 3 mos · Noida, Uttar Pradesh, India · On-site

# Manage team of 3 Business analysts and 6+ developers, 3+ software tester.
# Work closely with development teams to translate business requirements into product specifications.
# Oversee the end-to-end product development lifecycle, from ideation to launch.
# Track key product metrics such as user adoption, retention, and revenue impact.
# Develop pricing, positioning, and marketing strategies for product launches.
# Define product vision, strategy, and roadmap aligned with business goals.
# Conduct market research to identify emerging eCommerce trends and AI-driven forecasting solutions.

Product developmentMarket researchTeam managementProduct lifecycleProduct ManagementProduct Development

Ebix travels pvt ltd

3 roles

Deputy Manager (Mercury Travels)

Promoted

Jul 2023 – Nov 2024 · 1 yr 4 mos · Noida, Uttar Pradesh, India

# Spearheaded the ideation and execution of new products and
features, emphasizing accuracy, scalability, and customer
impact.
# Defined and communicated product vision and strategy, aligning
closely with business objectives to drive growth and customer
satisfaction.
# Orchestrated seamless product releases by collaborating crossfunctionally with technology, design, and QA teams, ensuring
on-time delivery and quality assurance.
# Established and tracked key performance indicators (KPIs),
leveraging customer engagement and market research to
enhance product insights and drive continuous improvement.
# Implemented iterative improvements based on post-launch
analytics and customer feedback, optimizing product experience
and retention.
# Led enterprise customer onboarding initiatives, fostering strong
relationships with internal stakeholders and overseeing
integrations with third-party suppliers/vendors to meet business
requirements.
# Increased revenue by 20% in the past year through strategic
client acquisitions

Product managementKPI trackingCustomer onboardingProduct ManagementCustomer Relationship Management

Consultant (Zillious solutions pvt ltd)

Jan 2022 – Jul 2023 · 1 yr 6 mos · Noida, Uttar Pradesh, India

# Advise clients on various aspects of their business, including
strategy, operations, and technology.
# Identify potential risks and obstacles that may impact the
success of the implementation, and develop mitigation
strategies to address them proactively.
# Maintain accurate documentation of all implementation
processes, including project plans, timelines, technical
specifications, and client communication, to ensure clarity and
accountability.
# Conduct research, gather data, and perform analysis to support
decision-making.
# Collaborate with client stakeholders to drive consensus and
alignment on projects.

Business strategyRisk managementDocumentationConsultingProject Management

System Analyst (Zillious solutions pvt LTD)

Aug 2019 – Jan 2022 · 2 yrs 5 mos · Noida, Uttar Pradesh, India

# Optimized core processes to improve business performance
and operational agility.
# Organized system operating procedures to strengthen controls.
Identified clear connections between policies and business
results to eliminate or reduce confusion and help employees
achieve goals.
# Monitored employee tasks to gauge business functions and
inefficiencies.
# Analyze client needs, challenges, and opportunities to provide
tailored solutions.
# Develop and implement strategies to improve business
performance and efficiency.
# Facilitate workshops, meetings, and presentations to
communicate findings and recommendations.

Process optimizationClient analysisStrategy developmentSystems AnalysisBusiness Development

Tech mahindra

Technical Specialist

Jan 2019 – Jul 2019 · 6 mos · Noida, Uttar Pradesh, India

# Guide customers through troubleshooting processes to identify
and resolve technical problems.
# Stay informed about updates, new features, and changes in the
technology landscape relevant to the product.
# Communicate technical information to both technical and nontechnical customers effectively.
# Create and update support documentation, including knowledge
base articles and FAQs.
Work closely with other departments, including Sales and
# Product Development, to convey customer feedback and
ins