Divya R Rao

Digital Marketing Specialist

Paris, Île-de-France, France2 yrs 9 mos experience

Key Highlights

Over 2 years of experience in IT infrastructure and product marketing.
Proven track record in enhancing operational efficiency and customer satisfaction.
Strong leadership abilities with a focus on team collaboration.

Stackforce AI infers this person is a Product Marketing and IT Infrastructure professional with a focus on Fintech and Healthcare.

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Skills

Core Skills

Project ManagementTraining And DevelopmentIt Infrastructure OperationsProblem Solving

Other Skills

AdaptabilityAnalytical SkillsAnalytical ThinkingArticulate StorylineBacklog ManagementBug TrackingBuild Strong RelationshipsBusiness EnglishBusiness Process ImprovementBusiness RequirementsBusiness SchoolsC (Programming Language)CRM IntegrationClient PresentationClient Relations

About

Welcome to my profile! I am a Product Marketing and Technical Support Professional with over 2 years of experience in IT infrastructure, product development, and client management. My expertise in navigating complex systems and developing innovative solutions enhances my performance in project management, data analysis, and customer success. I am committed to delivering results that align with business objectives. With a strong team-oriented mindset and leadership abilities, I excel at streamlining processes and fostering cross-departmental collaboration. I focus on knowledge sharing and continuous development, which enables me to drive improvements in both operational efficiency and customer engagement. My technical proficiency with tools like JIRA and Splunk supports my ability to manage IT environments effectively and deliver actionable insights. In previous roles, I implemented strategies in project and product management that led to enhanced operational efficiency and increased customer satisfaction. My ability to manage complex IT projects and provide clear insights has contributed to improved client retention and overall success. Thank you for going through my profile and do not hesitate to contact me for any further information. Let's connect and explore how we can collaborate!

Experience

2 yrs 9 mos

Total Experience

1 yr 5 mos

Average Tenure

Current Experience

Eurofins

Product Marketing Intern

Jan 2024 – Jul 2024 · 6 mos · Nantes, Pays de la Loire, France · On-site

Designed e-learnings for laboratory users using Storyline 360
Helped to set up newsletters for the Business Integration and Rollout team, and to create Technical and Functional Release Documents for major releases.
Supported process and LIMS experts with the marketing of the product eLIMS-NG and communication to build user community and keep users updated with news and announcements.
Key Skills Demonstrated:
Leadership
Project Management
Training and Development
Teamwork
Communication
Problem Solving
Quick Learning
Adaptability

LeadershipProject ManagementTraining and DevelopmentTeamworkCommunicationProblem Solving+2

Mphasis

Infrastructure Engineer

Feb 2020 – Jun 2022 · 2 yrs 4 mos · Bengaluru, Karnataka, India

As an Infrastructure Engineer at Mphasis, I supported a U.S.-based banking client by resolving high-priority issues using tools like Splunk for Root Cause Analysis.
Worked closely with engineers to permanently fix high priority issues and mentored new teammates through Knowledge Sharing sessions. This role developed my analytical skills and ability to manage critical incidents efficiently.
Key Skills Demonstrated:
Leadership
Project Management
Teamwork
Communication
Problem Solving
Analytical Thinking
Adaptability