Divya Saravanan — Software Engineer
I am a Senior Software Development Engineer at PayPal with 4+ years of experience building large-scale, high-performance backend systems and AI-driven solutions. Over the years, I’ve progressed from SDE I to SDE II and now Senior SDE, leading impactful initiatives that span system modernization, AI integration, and customer experience optimization. At PayPal, I recently led a 4-member team to design and deliver Smart Friction Finder, leveraging Crew AI, Agentic AI, and chat transcript analysis to proactively detect and resolve customer friction. This solution reduced support costs and accelerated issue resolution, showcasing how AI can directly enhance customer satisfaction at enterprise scale. Beyond AI-driven initiatives, I’ve architected and deployed mission-critical microservices, executed the deprecation of 13-year-old legacy systems, and engineered resilient solutions to handle millions of records during disaster recovery. My contributions have improved scalability, fault tolerance, and API performance across core PayPal services. Key highlights include: • Building end-to-end microservices and APIs with Spring Boot, Kafka, and MongoDB. • Driving 40% improvement in buyer recovery rates via proactive notification systems. • Enhancing API reliability and cutting memory usage by 70% for performance gains. • Leading cross-functional initiatives that balance technical excellence with business impact. I am passionate about AI-driven automation, distributed systems, and customer-centric engineering, and thrive at the intersection of scalable architecture and intelligent automation. Always open to connecting with professionals in AI, fintech, and distributed systems, and sharing insights on building the next generation of intelligent, resilient platforms.
Stackforce AI infers this person is a Fintech Backend Engineer with strong expertise in AI and microservices.
Location: Coonoor, Tamil Nadu, India
Experience: 7 yrs 7 mos
Skills
- Microservices
- Ai Integration
- System Modernization
- Api Development
- Data Resilience
- Mentoring
- Mobile Development
Career Highlights
- Led AI-driven initiatives to enhance customer satisfaction.
- Architected scalable microservices for high-performance systems.
- Mentored graduates and contributed to team growth.
Work Experience
Apple
Software Engineer (9 mos)
PayPal
Senior Software Engineer (1 yr)
Software Engineer 2 (1 yr 5 mos)
Software Engineer 1 (1 yr 6 mos)
Preplaced
Mentor (1 yr 8 mos)
Matrix Infotech
Back End Developer (5 mos)
The Guindy Times
Tech Head (10 mos)
Deputy Director of Contents (1 yr 1 mo)
Junior Correspondent (11 mos)
Citi
Summer Analyst (1 mo)
Logic Research Labs
Student Intern (1 mo)
Intern (2 mos)
CEG Tech Forum
Back End Developer (5 mos)
Education
BE - Bachelor of Engineering at College of Engineering, Guindy
Higher Secondary Education at Stanes Anglo Indian Higher Secondary School, Coonoor
Secondary Education at Stanes Anglo Indian higher secondary school