Dr. Venugopal Gandham

Director of Engineering

Hyderabad, Telangana, India30 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led global IT service support initiatives at Teleperformance.
Spearheaded IT compliance and security initiatives at Wipro.
Managed hiring for over 3,500 employees at Vara United.

Stackforce AI infers this person is a strategic leader in IT services and human resources management.

Contact

parkergopal@yahoo.com LinkedIn

Skills

Core Skills

It Service ManagementProject ManagementTalent AcquisitionHuman Resources

Other Skills

Account ManagementAutomationBPOBenefits NegotiationBusiness DevelopmentBusiness Process Outsourcing (BPO)CRMCommunicationContent WritingCoordinationCustomer Relationship Management (CRM)DiversityEmployee EngagementEmployee File ManagementEmployee Relations

About

With over three years as Director of IT at Teleperformance, I have led global IT service support initiatives, managing a team of over 50 professionals across multiple locations. My focus has been on optimizing service desk tools, implementing automation, and driving process improvements to enhance operational efficiency. Combining a strong background in communication, hiring, and high-volume recruiting with ITIL V4, PRINCE2 Agile®, and Scrum certifications, I bring a strategic approach to IT operations. I am committed to fostering innovation and operational excellence to align IT functions with organizational objectives. Proven track record in leading cross-functional teams, implementing robust IT governance frameworks, and optimizing service delivery for large-scale enterprises. Adept at shaping strategic initiatives, enhancing risk management, and ensuring business continuity across complex organizational environments.

Experience

30 yrs 7 mos

Total Experience

2 yrs 10 mos

Average Tenure

3 yrs 10 mos

Current Experience

Teleperformance

Director of IT

Aug 2022 – Present · 3 yrs 10 mos · Hyderabad, Telangana, India · On-site

In my role at Teleperformance, I managed global IT support operations, focusing on delivering high-quality end-user support and ensuring seamless technology adoption for C-level executives. I spearheaded the implementation of ServiceNow in Americas, region which significantly improved service delivery efficiency. Additionally, I championed IT compliance and led domain migration projects, enhancing operational continuity and user experience.

Account ManagementAutomationIT Service ManagementProject ManagementCommunication

Wipro limited

Program Manager & Senior Manager HR

Oct 2019 – Aug 2022 · 2 yrs 10 mos · Hyderabad, Telangana, India

In my role at Wipro Limited, I spearheaded IT compliance and security initiatives for a global workforce, significantly enhancing our organizational security posture. I effectively managed a diverse team of over 145 IT professionals, ensuring seamless operations across large-scale projects. Additionally, I developed a comprehensive business continuity plan during the COVID-19 pandemic, which facilitated a smooth transition to remote work.

Vara united

Senior Manager Talent Acquisition

Aug 2016 – Sep 2019 · 3 yrs 1 mo · Greater Hyderabad Area · On-site

In my role at Vara United, I spearheaded talent acquisition and HR operations, focusing on large-scale recruitment initiatives for ICICI Bank. I managed the hiring process for over 3,500 employees, ensuring compliance with corporate policies. Additionally, I established a business contractor program and collaborated with hiring managers to improve workforce strategies, enhancing employee engagement and retention.

HiringDiversityHigh-volume RecruitingTalent Acquisition

3i infotech limited

Senior Manager- HR

Jan 2010 – Jul 2016 · 6 yrs 6 mos · Hyderabad & Mumbai · On-site

In my role at 3i Infotech Limited, I managed comprehensive HR functions for a diverse workforce, ensuring compliance and operational excellence. I spearheaded the transformation of manual processes into automated systems, significantly enhancing efficiency. Additionally, I introduced the ‘Step-In’ onboarding portal, which centralized documentation and improved the overall experience for new hires.

HiringDiversityHuman Resources