Sep 2022 – Jan 2024 · 1 yr 4 mos

• ● Analyzed user data to identify trends and patterns, enabling the development of targeted strategies. Implemented customer acquisition initiatives that resulted in a 50% increase in user growth within 1.2 years (from 4 lakhs in June 2022 to 6 lakhs+ users in August 2023), showcasing agility, creativity, and adaptability.
• ● Managed product execution strategy, collaborated with the Tech team to create product variants, and customized solutions based on client requirements.
• ● Successfully met and surpassed monthly, quarterly, and annual sales targets at NbliK, driving substantial revenue growth for the SaaS product. Implemented effective sales strategies and techniques to identify and pursue new business opportunities, expanding the customer base & revenue growth significantly.
• ● Worked closely with the sales team, engaging clients on SaaS product solutions, creating compelling value propositions, and supporting sales closures. Conducted product demonstrations in the APAC & US markets, ensuring customer satisfaction by pitching the right solutions and explaining the value of products effectively.

Jun 2022 – Aug 2022 · 2 mos

• Implemented data-driven decision-making processes to optimize operational efficiency, leading to a reduction in costs by 15% and a decrease in customer churn rate by 10%.
• Planned and executed customer acquisition strategies, resulting in a 50% increase in user growth from 4 lakh users in June 2022 to 6 lakh plus users in August 2023.
• Implemented product research and development initiatives, leading to the introduction of new features that increased platform engagement by 30%.
• Analyzed user data to identify trends and patterns, allowing for the creation of targeted plans that resulted in a conversion rate improvement of 25%.

Jan 2022 – May 2022 · 4 mos

• Conducted in-depth market research to identify emerging trends and customer needs within the SaaS industry. Analyzed competitor products and market gaps to provide valuable insights for product development and positioning.
• Collaborated with cross-functional teams, including developers, designers, and QA engineers, to assist in the product development lifecycle. Contributed ideas for feature enhancements, participated in sprint planning meetings, and ensured alignment between customer requirements and product features.
• Worked closely with the UX/UI team to refine user interfaces, conducted usability tests, and gathered user feedback. Implemented data-driven decisions to enhance user experience, resulting in a more intuitive and user-friendly product interface.
• Utilized analytical tools to gather and analyze user data, customer behavior, and product usage patterns. Generated comprehensive reports for senior management, providing actionable insights that led to data-driven product decisions, including feature prioritization and optimization strategies.
• Assisted in customer support activities, addressing user queries and issues to ensure high customer satisfaction. Conducted surveys and interviews to gather customer feedback, helping the team to identify pain points and areas for improvement.
• Prepared detailed product documentation, including feature specifications, user guides, and release notes. Communicated effectively with internal teams, stakeholders, and customers, ensuring everyone was well-informed about product updates, changes, and upcoming features.

Aug 2021 – Dec 2021 · 4 mos

• Formulated and executed growth strategies that resulted in a 100-fold increase in user base, surpassing 400,000 users within 15 months.
• Implemented cost-effective customer acquisition tactics, reducing the customer acquisition cost to less than Rs. 3 per user.

Feb 2021 – Jul 2021 · 5 mos

• • Led social media marketing efforts, creating and executing successful marketing campaigns that significantly boosted brand awareness and drove a surge of new users to the platform.

May 2021 – Sep 2021 · 4 mos · Mumbai, Maharashtra, India

• · Conducted meetings and workshops with stakeholders to understand their business needs, processes, and objectives.
• · Created clear and comprehensive documentation, including functional requirements, use cases, user stories, and data models.
• · Worked closely with developers and architects to translate business requirements into technical specifications.
• · Acted as a bridge between hotel clients and the development team, conveying requirements, progress, and changes.

Apr 2020 – Jun 2020 · 2 mos · Mumbai, Maharashtra, India

• Designed a website called Five678 targeting particularly dancers who are looking for dance institutes in their area as well as dance institutes that are looking to grow or expand, thus giving both of them a perfect online platform for the same.
• Worked as a front-end developer to create the design of the website as per the client's requirements.
• Led a team of four people for the project.
• Implemented HTML, CSS, Bootstrap, and JavaScript to create the overall design and interfaces of the website.

May 2019 – Jun 2019 · 1 mo · Mumbai, Maharashtra, India

• Worked as an operations intern for organizing Quora World Meetup 2019.
• Ensured participation & invites for the event and 50+ Quora Writers.
• Oversaw operational activities and coordinated event flow from start to end with stakeholders, resulting in a successful completion with the satisfaction of all attendees.

Jul 2018 – Jul 2020 · 2 yrs · Mumbai Area, India

• Managed a team of 8–10 members to ensure seamless execution of college fests and events, resulting in the successful completion of over 10 events within an academic year.
• Collaborated with various vendors and suppliers to negotiate favorable contracts, resulting in a reduction of event expenses by an average of 20%.
• Utilized a structured system architecture to manage distributions and resources, resulting in an increase in operational efficiency of up to 35%.