Divakar S

Operations Associate

Bengaluru, Karnataka, India2 yrs 8 mos experience

Key Highlights

Proven track record in enhancing customer satisfaction.
Expert in managing operational efficiency and team performance.
Strong background in customer support and process improvement.

Stackforce AI infers this person is a Customer Service Operations Manager with a focus on process improvement in the logistics industry.

Contact

Skills

Core Skills

Customer Service ManagementOperations Management

Other Skills

Performance MetricsTeam ManagementCustomer Relationship Management (CRM)Global Distribution Systems (GDS)Microsoft ExchangeConsultationAmadeus Altéa Customer Management System (CMS)ShrinkageEnterprise SoftwareCloud ComputingDirect SalesSoftware as a Service (SaaS)Solution SellingChannel PartnersSocial Media

About

As an Assistant Manager at DTDC Express Limited, I oversee daily operations in the Customer Service and Resolution department, ensuring effective query resolution and adherence to service standards. By collaborating with internal teams, I focus on improving turnaround times, optimizing team performance, and managing operational efficiency to enhance customer satisfaction. With a Bachelor's degree in Business/Commerce from Jss collage, my background includes experience in customer support, team leadership, and process improvement. I am dedicated to fostering service excellence, maintaining quality standards, and driving impactful operational outcomes through teamwork and strategic initiatives.

Experience

2 yrs 8 mos

Total Experience

2 yrs 6 mos

Average Tenure

2 mos

Current Experience

Dtdc express limited

Assistant Manager

Apr 2026 – Present · 2 mos · Bengaluru North · On-site

Responsible for overseeing daily operations in the Customer Service and Resolution department, ensuring efficient handling of customer queries and service issues. Managing team performance, monitoring service quality, and driving operational efficiency to enhance customer satisfaction. Coordinating with internal departments to resolve escalations, improve turnaround time, and maintain service standards. Supporting process improvements, reporting performance metrics, and ensuring compliance with company policies.

Customer Service ManagementPerformance MetricsOperations ManagementTeam ManagementCustomer Relationship Management (CRM)