Eileen Kwok

Digital Marketing Specialist

Canada8 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Built an industry-leading influencer marketing program.
  • Achieved $1M influenced pipeline through strategic campaigns.
  • Speaker on creator economy trends at major conferences.
Stackforce AI infers this person is a MarTech expert with a strong focus on social media and influencer marketing.

Contact

Skills

Core Skills

Social Media MarketingInfluencer MarketingDigital Marketing

Other Skills

Social MediaAnalyticsContent CreationCampaign ManagementInfluencer CollaborationSEONetworkingCustomer ServiceLeadershipOrganization SkillsTeamworkMicrosoft ExcelMicrosoft WordPublic SpeakingMentoring

About

For 7+ years, I’ve proven social media and influencer marketing aren’t fluffy line items. I’ve built my career in tech turning what many companies treat as awareness channels into measurable, respected business drivers. Not just content that looks good. Programs that perform, strategies that earn executive buy-in and systems that can scale. Most notably, I built an industry-leading influencer marketing program from scratch that a lot of brands use as a playbook to this day. That program has since been featured in Fast Company, Adweek, and Ad Age, and more importantly, it showed what was possible when you approach your work with creativity. Speaking of creativity, it has been the constant thread in my life. I grew up in Japan, which shaped the way I see the world. It taught me to pay attention to nuance, to detail, to perspective. That lens shows up not only in how I approach my campaigns but also how I problem solve. Beyond my 9 to 5, I actively write and speak about the creator economy and social marketing space. I’m a speaker, an industry advocate, and a practitioner who genuinely loves this industry. At my core, I’m a strategist who thinks creatively and a creative who thinks strategically 🙂‍↕️ Let's chat! You can reach me at thisiseileenkwok@gmail.com or you can connect with me here.

Experience

8 yrs 10 mos
Total Experience
11 mos
Average Tenure
4 yrs 11 mos
Current Experience

Hootsuite

3 roles

Social Media & Influencer Marketing Strategist

Promoted

Oct 2024Present · 1 yr 7 mos

  • → Lead strategy and content across @Hootsuite's owned channels including LinkedIn, Instagram, X, Facebook, TikTok, Reddit, and Threads that hold 9M+ followers with a 5% engagement rate MoM
  • → Drive channel-centric social-first storytelling by partnering closely with content, growth, product and integrated marketing teams to concept and executive campaigns across launches and industry moments
  • → Built an industry leading B2B influencer marketing program featured in Adweek, Ad Age, Fast Company, and Marketing Brew including our Social Media Trends 2025 Creator Campaign, that led to $1M in influenced pipeline, 2M impressions, and $8 CPL
  • → Built full-funnel analytics and social listening dashboards to provide insights on social performance to executive leadership
  • → Spoke in various conferences including Creator Economy Live and Marketing Brew on creator economy trends and social platform innovations to drive awareness to our product and marketing team initiatives
  • → Ran YouTube sponsorships that led Hootsuite to rank #1 for its AI visibility score compared to competitors and become the top video surfaced in AI tools like ChatGPT when searching for "social media management tool recommendations"
  • → Scaled employee advocacy program, achieving a 50% employee participation rate and generated $150K contract value
Social MediaInfluencer MarketingAnalyticsContent CreationCampaign ManagementSocial Media Marketing

Social Marketing Specialist

Promoted

Jul 2023Oct 2024 · 1 yr 3 mos

Social Marketing Coordinator

Jun 2021Jul 2023 · 2 yrs 1 mo

  • → Manage, design, write, schedule, and monitor @Hootsuite social media channels including Instagram, Twitter, LinkedIn, Facebook, and TikTok with a collective audience of over 9+ million followers
  • → Spearhead content creation for TikTok and Instagram channels from storyboarding, writing copy, filming/editing short form videos, and designing social-first assets
  • → Launched @Hootsuite's TikTok channel and grew the account to 20k+ followers in one year with an average engagement rate of 8% and a viewership benchmark of 72%
  • → Created several viral videos (TikTok and IG Reels) that each received 600k+ views and received comments from Reddit, Duolingo, TikTok, Scrub Daddy, Microsoft, Zoom, Adobe, and more
  • → Worked with various micro and macro influencers (20+ different creators) to support with a variety of campaigns and generate link clicks and leads.
  • → Worked with influencer Emily Zugay that holds 3.6M followers to create an engaging video that announced the company-wide rebrand campaign. The video resulted in 1.1M views and 83K+ likes on her TikTok page and 640K+ views and 41K+ likes on our TikTok and 30K+ views on Instagram Reels.
  • → Supported our #WheresOwly campaign at SXSW by working with TikTok creator Brian Esperon that holds over 2.4M followers to create a TikTok dance challenge for Hootsuite's brand activation in Austin, Texas. This resulted in 1.5M views on TikTok and 2.5M views under the campaign hashtag and boosted overall brand awareness at this major tech and entertainment conference.
  • → Collaborate with team to help source, write, and schedule content for Hootsuite's employee advocacy product, Amplify
  • → Lead and speaks on a variety of webinar's through live stream including Hootsuite's "Should My Business Be on TikTok" (5k+ attendees), "TikTok Making Workshop" (3k+ attendees), and monthly Social Media Bootcamp Courses on Facebook Live (100+ attendees)
  • → Leverage data from Hootsuite Analytics and Google Analytics to generate social media reports
Social MediaContent CreationAnalyticsInfluencer CollaborationSocial Media Marketing

Decade impact strategy & activation

Digital Marketing Strategist

Oct 2020Jun 2021 · 8 mos · Vancouver, British Columbia, Canada

  • Decade Impact is responsible for 10% of B Corp certifications in Canada and guides SME's in their impact-driven journey to obtain their certification
  • Spearheaded all content creation for various marketing campaigns (blog, website, newsletters) and social channels (Instagram, Twitter, & LinkedIn). Content strategy helped double LinkedIn followers, and increased Instagram page following by 35%.
  • Applied SEO best practices to all written content, designed social posts/ newsletters, developed social media metric reports, engaged with industry parters, implemented paid ads, and built out content calendar to meet monthly goals.
Content CreationSEOSocial MediaAnalyticsDigital Marketing

Awesense

Sales And Marketing Representative

Jun 2020Sep 2020 · 3 mos

Workshop creative inc.

Marketing & Sales Assistant

Mar 2020Jun 2020 · 3 mos

Ubc sauder school of business

4 roles

Social Media Marketing Assistant

Dec 2019Jun 2020 · 6 mos

  • Copywrited for social media channels (Instagram, Twitter, Facebook, and LinkedIn) that collectively have over 100k followers which tracking and updating all editorial content
  • Developed @ubcsauderschool's social media content calendar, tracked analytics of social performance, kept up to date on social trends, and identified new marketing opportunities
  • Was able to reach goal of increasing organic engagement per post to an average of 7% as well as reaching 10K followers on Instagram in 4 months through developing an excel template to benchmark KPI performance and spearhead social report meetings

Teaching Assistant

Promoted

Sep 2019Mar 2020 · 6 mos

  • COMM 462 Integrated Marketing Communications (36 students)
Social MediaContent CreationAnalyticsSocial Media Marketing

Teaching Assistant

Jan 2019May 2019 · 4 mos

  • COMM 363 Marketing Analysis (45 students)

Note-Taker (COMM 462)

Sep 2018Dec 2018 · 3 mos

  • Assisted students part of Access & Diversity, providing them with quality notes based on lectures
  • Ensured notes were detail-oriented, organized, and comprehensive

Ubc recreation

Front Desk Operations Staff

Apr 2019Jun 2020 · 1 yr 2 mos

  • Facilitate daily tennis centre court bookings, course registration, & helped customers over the phone
  • Worked independently to maintain daily centre operations without management supervision
  • Responded to emails and voicemails in a timely manner to ensure all clients had a quick and streamlined experience at our facility
  • Educated clients on ongoing tennis programs we provided and made these registrations through the CLASS POS system

Oakwyn realty ltd

Marketing & Operations Coordinator

Apr 2019Jan 2020 · 9 mos

  • Curated content and copywrited for all social media platforms to help increase engagement and attract a higher number of leads
  • Maintain client relationships through completing needed contracts, scheduling appointments, responding to emails, curating physical and online monthly newsletters
  • Create buyer and listing presentations and prepare all needed documentation for client meetings
  • Maintain jeffappelbe.com -> decreased bounce rate by 30% & increased session duration
  • Executed strategized marketing tactics to drive traffic on to website (this included tracking insights on social media to figure out which posts gained most traction, scheduled posts through hootsuite so all online platforms stayed consistent, worked with google analytics to understand consumer behaviours on website, helped establish a value proposition and POD that helped framed future services)

Belford properties ltd

Market Research Surveyor

Apr 2018May 2018 · 1 mo

Muji canada limited

MUJI sales associate

Jul 2017Oct 2017 · 3 mos · Greater Vancouver Metropolitan Area

Mf consultants

Sales And Marketing Intern

May 2017Jul 2017 · 2 mos · Greater Vancouver Metropolitan Area

  • Maintaining and updating large databases, sales advertising and produced weekly sales reports, called targeted travel agents to sell luxury hotels and did event planning of trips for clients, was in charge of training several interns

Minami restaurant

Guest Services

Aug 2016Nov 2016 · 3 mos · 1118 Main Street

  • At my guest services position I am in charge of the front desk work which includes the reservations, taking the phone calls, walking guests in, etc. This has allowed me to gain skills in customer service.

Canadian academy

Performing Arts Instructor/Choreographer

Sep 2014Oct 2015 · 1 yr 1 mo · Kobe, Hyogo, Japan

  • I taught around 3 dance classes a week, two hours per class. I was in charge of leading all the dance students, organizing the schedules, teaching them choreography, come up with the staging, costuming, etc.

Education

UBC Sauder School of Business

Business

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