Emerson Russell

Operations Associate

Washington, District of Columbia, United States4 mos experience

Key Highlights

  • Experienced in Tier 1 technical support.
  • Proficient in identity management systems.
  • Strong communication skills in tech support.
Stackforce AI infers this person is a Technical Support Specialist in the Education sector.

Contact

LinkedIn

Skills

Core Skills

Technical SupportOkta Administration

Other Skills

CommunicationCustomer SupportService DeskTicketing SystemsNetwork TroubleshootingActive Directory

Experience

4 mos
Total Experience
4 mos
Average Tenure
4 mos
Current Experience

University of tampa

ITS Help Desk Intern

Jan 2026 – Present · 4 mos · Tampa, FL · On-site

  • Provided Tier 1 technical support to students, faculty, and staff, resolving issues related to identity management (Active Directory, Okta, Workday), campus networking/Wi-Fi, AV equipment, and learning platforms. Logged, documented, and escalated tickets accurately to ensure timely resolution while delivering clear, user-friendly troubleshooting support.
CommunicationOkta AdministrationTechnical Support

Education

University of Tampa

Jan 2024 – Jan 2028

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