Mar 2023 – Mar 2024 · 1 yr · Bengaluru, Karnataka, India · Hybrid

• Led a key initiative that resulted in $10000USD lead 2 quaters, directly impacting company revenue and market position.
•  Enhanced service delivery by effectively communicating with both internal and external stakeholders.
•  Proactively engaged with various teams to ensure adherence to SLAs and improve technical support delivery.
•  Analyzed customer issues for critical impact and supported rapid resolution to prevent business disruption.
•  Regularly updated stakeholders on issue status, maintaining transparency and trust.
•  Identified and developed potential upsell and cross-sell opportunities, contributing to business growth.
•  Cultivated strong customer relationships, significantly improving customer satisfaction and loyalty.
•  Maintained rigorous follow-up on open issues to ensure timely resolution and customer satisfaction.
•  Actively contributed to internal process improvements, enhancing overall service efficiency.
• Supported (KSA) Saudi clients - SASO,Al Marai, Aramco,Tawuniya,Riyadh bank,Al Rajhi bank

Feb 2022 – Apr 2022 · 2 mos · Chennai, Tamil Nadu, India · Hybrid

• Responsibilities:
• · End to end candidate management throughout the recruitment process. Responsible for overall professional recruitment delivery for a specific business vertical.Develop and ensure adherence to the global recruitment policies, systems and procedures, including strategies and selection techniques. Implement strategies to identify, attract and hire high quality talent
• · Direct internal and external recruitment and placement activities of the company. Conducted recruitment drives during weekends.
• future hiring demand is been done forecast basis based on business needs
• · Gather and analyse competitive industry information regarding salary, benefits, and employment practices (Market intelligence).
• ·Drive select and reject data will be shared via Excel skills.
• · Engaging with India leadership team & Hiring Managers on strategic hiring mandates / projects, setting expectations & tracking progress
• · closures
• · Weekly reviews with hiring managers on key recruitment mandates / strategic hiring. Provide market intelligence reports
• · Fortnightly reviews with Business teams on hiring update
• Hired exclusively for hedge fund reconciliation management roles onboarding was done via hcl i-onboard. background verification and joining formalities of new joinees was taken care. I was reporting to Team Lead.

Apr 2018 – Jan 2022 · 3 yrs 9 mos · Bangalore · Remote

• Managed a small-scale anti-tarnish jewellery business, handling customer interactions, order management, and sales coordination.
• Developed skills in client servicing, inventory management, vendor coordination, and social media promotions.
• Maintained customer relationships and ensured smooth order fulfillment and delivery processes.
• Handled day-to-day business operations including product sourcing, pricing, and online inquiries.
• Strengthened communication, multitasking, problem-solving, and organizational skills through business operations.

Apr 2016 – Nov 2017 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

• Addressed and resolved hardware and software technical issues for internal and external business users and end-users. • Managed and resolved customer problems via telephone and e-support platforms, ensuring satisfaction and compliance with SLAs.
• Contributed solutions and case summariesto the company’s Knowledge Management System, enhancing resource availability. • Proactively assisted customersto reduce problem occurrence, increasing system reliability and usersatisfaction. • Represented the company in customer visits, industry conferences, trade shows, and vendor meetings, enhancing brand image. • Collaborated with team membersto meet and exceed service level agreements, ensuring efficient case resolution. • Supported the Sales Pursuit team in pre-sales and support strategies, aiding in business growth.
• Trained in understanding product specifications, features, and warranty conditionsto better inform customers. • Maintained high standards of customer relations, effectively communicating technical resolutions and preventative measures.

Jan 2015 – Mar 2016 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Took a proactive break to focus on a health matter that required my full attention. Once I was in the recovery phase, I launched a small business to keep my Skills] sharp. It was a great way to manage my schedule while staying professional.

Oct 2013 – Nov 2014 · 1 yr 1 mo · Bangalore · On-site

• Managed full-cycle recruiting processes in the non-IT sector, enhancing the company’s recruitment capabilities. • Utilized job boards and online recruiting resources like Naukri.com and Monster to source and track candidates. • Shortlisted candidates according to job requirements and organizational fit, streamlining the hiring process. • Conducted preliminary interviews to assess candidate competencies, skills, and suitability for roles. • Coordinated closely with hiring managersto define role requirements and recruitment strategies. • Followed up with candidates from initial contact through to job acceptance, ensuring a seamless hiring process. • Focused recruitment efforts on specialized positionsincluding tax, legal roles,audit, translators,Executive Assistant,risk management, and financial analysisroles. • negotiated offers, effectively balancing candidate expectations and company objectives. • Maintained comprehensive records of recruitment activities, improving tracking and reporting capabilities.