Sep 2024 – Nov 2024 · 2 mos · Ranchi, Jharkhand, India · Hybrid

• As a Junior Business Analyst at South Vihar Welfare Society for Tribals, I focused on leveraging data-driven insights to improve program outcomes and community engagement. My key responsibilities included:
• Conducting surveys and analyzing data to assess community needs and program impact.
• Collaborating with stakeholders, including JSACS & NACO, to design and evaluate awareness initiatives.
• Streamlining budget management and ensuring financial transparency across projects.
• Developing actionable recommendations based on data insights, enhancing program efficiency and outreach.
• Key Achievement: Successfully led the HIV Awareness and Community Engagement Analysis Project, increasing program outreach by 15% and optimizing resource allocation, which reduced costs by 10%.
• This role allowed me to apply my analytical skills, enhance stakeholder collaboration, and contribute to impactful initiatives that addressed critical community needs.

Jun 2024 – Jul 2024 · 1 mo · Patna, Bihar, India · On-site

• Customer Relationship Management Specialist at Tommy Hilfiger
• Overview:- In my role as a Customer Relationship Management Specialist at Tommy Hilfiger, I focused on enhancing customer satisfaction and loyalty through effective communication and strategic engagement initiatives.
• Key Responsibilities:-
• Customer Engagement:
• Developed and implemented personalized communication strategies, including email marketing and social media outreach, to engage customers and promote new collections.
• Analyzed customer feedback and purchasing behaviors to tailor promotions and improve overall customer experience.
• Data Analysis:-
• Utilized CRM software to track customer interactions and gather insights on trends, preferences, and pain points.
• Generated reports on customer satisfaction metrics, identifying areas for improvement and informing marketing strategies.
• Issue Resolution:-
• Acted as a point of contact for customer inquiries, resolving issues related to orders, returns, and product information promptly and effectively.
• Collaborated with various departments to address customer concerns, ensuring a seamless and positive shopping experience.
• Loyalty Programs:-
• Assisted in the design and execution of loyalty programs, enhancing customer retention through exclusive offers and rewards.
• Monitored program performance, making adjustments based on customer feedback and engagement levels.
• Achievements:-
• Increased customer retention rates by 15% within one year through targeted engagement strategies.
• Played a key role in launching a successful feedback initiative that resulted in a 20% improvement in customer satisfaction scores.
• Skills:-
• Proficient in CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
• Strong communication and interpersonal skills, with a keen ability to empathize with customers.
• Creative problem-solving skills, enabling effective resolution of customer issues.

Aug 2022 – Oct 2022 · 2 mos · Ranchi, Jharkhand, India · On-site

• Field Coordinator at South Vihar Welfare Society for Tribals
• In my role as Field Coordinator, I was responsible for implementing and overseeing community development programs aimed at improving the lives of tribal populations. I worked closely with local communities to identify their needs and challenges, facilitating workshops and training sessions on health, education, and sustainable practices.
• I coordinated outreach efforts, collaborating with NGOs and government agencies to secure resources and support for various initiatives. My responsibilities included monitoring program progress, collecting data for impact assessments, and reporting outcomes to stakeholders. By fostering strong relationships with community members, I was able to empower them to take active roles in their development, leading to increased participation and positive changes within the community.