Apr 2025 – Present · 1 yr 2 mos

• 1. Auto Resolving Customer Support Queries Using AI
• 2. Merchant Onboarding Flow Migration From Frontend driven to BFF.

Oct 2022 – Mar 2025 · 2 yrs 5 mos

• Led multiple initiatives across transaction risk, merchant onboarding and verification teams actively collaborating with prod-
• uct, design and analytics and providing suggestions towards product and tech OKRs. Onboarded and
• mentored new team members, helping them become subject matter experts in specific flows and microser-
• vices.
• Identified CPU bottlenecks and memory leaks in onboarding and risk microservices by carrying out perf
• testing, benchmarking and CPU, Memory profiling resulting in decreasing peak CPU usage by 96% and
• memory usage by 93%.
• Led the prototype and execution of different problem statements utilizing OpenAI GPT APIs and RAG. This
• includes: Ray (Razorpay Assistant Chatbot), website categorization, website policy verification and
• subcategory recommendations.
• Led operational excellence related initiatives.
• Led the planning and execution of breaking down the payment dispute handling module from an existing
• PHP monolith into a scalable Golang microservice. Successfully addressed challenges such as data migration
• with zero downtime, schema redesign to meet new requirements, implementation of a reconcilia-
• tion job, and ensuring consistency through dual-writes and distributed transactions.

Jul 2021 – Oct 2022 · 1 yr 3 mos

• Led the end-to-end integration of risk-vendor Cybersource for international transactions, resulting in a 19%
• decrease in FTS with a 63% decrease in decline-rate. Built solutions for ensuring predictable and
• consistent performance and availability in international transactions, and being able to handle DoS attack
• scenarios as well as outages at Cybersource without affecting the domestic traffic.
• Demonstrated expertise in Kubernetes, Terraform, and CI/CD by setting up infrastructure and de-
• ployments for new and existing services.