Gaurav Shekhawat — Operations Associate

With 9+ years of IT experience, I specialize in managing IT operations, leading digital transformation, and ensuring governance & compliance across diverse industries. In my current role as Senior IT & Operations Manager at Mediq Financial Services (Australia), I lead IT infrastructure, implement ERP/CRM solutions, and maintain cybersecurity standards aligned with ISO & ITIL frameworks. Core Expertise: 🔹IT Compliance & Governance: Implementing ISO, ITIL, and COBIT frameworks, conducting audits, risk assessments, and ensuring regulatory alignment. 🔹Microsoft Power Platform & Dynamics 365: Designing and deploying Power Apps, Power Automate, Power BI, and D365 ERP/CRM to streamline workflows and drive automation. 🔹ServiceNow & ITSM: Skilled in Incident, Problem, and Change Management, with hands-on expertise in ServiceNow, Jira, ADO, and Freshdesk. 🔹Cloud & Cybersecurity: Managing Microsoft 365, Azure, AWS, VMware, SCCM, while ensuring endpoint security, identity management, and cyber resilience. 🔹Leadership & Operations: Leading cross-functional teams, vendor management, IT support for 500+ users, and delivering secure, scalable, and high-performing IT systems. 📌 Certifications: ITIL | Cybersecurity & Compliance (ITSCC) | Oracle 10G | CDAC | ReactJS

Stackforce AI infers this person is a Fintech IT Operations Manager with expertise in compliance and digital transformation.

Location: Gurugram, Haryana, India

Experience: 9 yrs 10 mos