Gauri Dua

Operations Associate

Delhi, India5 yrs experience

Key Highlights

  • Over 5 years of experience in customer experience management.
  • Expert in quality analysis and project management.
  • Proven track record in training delivery and process improvement.
Stackforce AI infers this person is a Customer Experience Specialist with a focus on Quality Management and Training in the B2C sector.

Contact

Skills

Core Skills

Quality AnalysisProject Management

Other Skills

Vendor ManagementTraining DeliveryProcess EfficiencyPerformance ImprovementMicrosoft OfficeTeam ManagementGood Communication skillsInterpersonal SkillsCommunicationOrganization SkillsTime Management skillsProblem SolvingCustomer ServiceLeadershipAnalytical Skills

About

A dedicated data oriented customer experience professional with overall 5+ years of experience in Customer Handling-Quality, Training, Projects, Operations and Vendor Management.

Experience

5 yrs
Total Experience
1 yr 11 mos
Average Tenure
1 yr 1 mo
Current Experience

Blinkit

Senior Quality Analyst

Apr 2025Present · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Quality AnalysisVendor ManagementTraining DeliveryProject ManagementProcess EfficiencyPerformance Improvement

Blusmart

Quality and Training

Mar 2024Apr 2025 · 1 yr 1 mo · Gurugram, Haryana, India · On-site

Zomato

4 roles

Developing Capabilities

Jan 2024Mar 2024 · 2 mos

  • Building, analysing & rebuilding capabilities to create customer delight and loyalty!

Senior Associate- Projects,Quality and Ops

Jul 2022Jan 2024 · 1 yr 6 mos

Projects and Quality

Promoted

Jan 2022Jun 2022 · 5 mos

Quality Analyst

Jan 2021Dec 2021 · 11 mos

Amazon

Seller partner support- Associate

Sep 2020Dec 2020 · 3 mos · Gurugram, Haryana, India

Education

Atma Ram Sanatan Dharam College

Bachelor of Commerce - BCom — Bcom hons

Jan 2016Jan 2019

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