Dec 2025 – Present · 5 mos

• Lead and mentor a global team of Scrum Masters and Release Train Engineers, enabling high-performing Agile Release Trains that deliver enterprise programs across the Sales Journey Value Stream and Data domain.
• Drive strategic initiatives within the Salesforce ecosystem, delivering end-to-end solutions across the full customer lifecycle (Lead to Opportunity, Quote to Invoice, Customer Success, and Technical Support.
• Deliver high-impact programs that combine technology enablement with business process optimisation, balancing agility with governance to achieve strategic objectives.
• Partner with leadership to define delivery roadmaps, manage risks and dependencies, and maintain transparent communication that fosters alignment and trust.
• Promote a pragmatic, people-first approach, blending Agile, Lean, and traditional methodologies to maximise adaptability, transparency, and long-term value across business services.
• Enable cross-functional collaboration across 5+ time zones, inspiring trust and autonomy while driving a culture of continuous improvement and innovation.

Aug 2023 – Dec 2025 · 2 yrs 4 mos

• Lead a global team of Scrum Masters and Release Train Engineers, inspiring trust, autonomy, and a shared passion for excellence across time zones and cultures.
• Champion Agile ways of working and a culture of continuous improvement, empowering teams to innovate, learn, and deliver meaningful value with confidence and ownership.
• Spearhead the enterprise adoption of the Scaled Agile Framework (SAFe), enabling two of the company’s largest Agile Release Trains to operate effectively across 8+ time zones.
• Deliver complex, high-impact technology programmes, including Salesforce migrations and cross-functional business transformations, balancing agility with structure to achieve measurable outcomes.
• Partner with senior stakeholders to shape delivery roadmaps, manage risks and dependencies, and maintain clear communication that builds alignment and trust.
• Promote a pragmatic, people-first approach that blends Agile, Lean, and traditional delivery practices to maximise adaptability, transparency, and long-term value.

Nov 2022 – Aug 2023 · 9 mos

• Established and led a new Agile Release Train (ART) as part of the enterprise-wide SAFe rollout, fostering collaboration, shared accountability, and delivery focus.
• Designed and facilitated programme-level cadences and planning events, tailoring SAFe principles to fit team maturity and create an environment where teams could thrive.
• Partnered closely with Business Leaders, Product Managers, and Technology Teams to maintain visibility of delivery progress, risks, and dependencies through clear communication and roadmaps.
• Cultivated a culture of openness, curiosity, and experimentation, encouraging teams to continuously reflect, adapt, and pursue improvement.
• Acted as a trusted servant leader, guiding teams toward shared goals while celebrating diverse perspectives and nurturing a sense of ownership and pride in delivery success.

Aug 2019 – Nov 2022 · 3 yrs 3 mos

• Coordinated development teams to streamline project execution.
• Supported release management processes to ensure timely and efficient deployments.
• Defined project objectives, scope, and effort levels to align with business goals.
• Drove continuous improvement initiatives for system integrations and Oracle CPQ adoption across various product lines.
• Defined solutions for the integration, maintenance, and enhancement of systems utilized by multiple business units.
• Analysed and identified inefficiencies within the Quote to Order processes to improve operational reliability.
• Provided day-to-day support and training to the Sales Organization.
• Ensured data quality and alignment between Salesforce and other integrated systems.
• Verified the accuracy of Salesforce renewal automation processes.
• Collaborated closely with the PM and development team on pricing and licensing configurations.

Jan 2015 – Aug 2019 · 4 yrs 7 mos

• Part of a Global CA team responsible for all in-bound inquiries of
• Telerik DevTools, ALM and Sitefinity customers
• Responsible for processing customer orders, issuing quotes,
• processing payments, billing advices
• First point of contact and first level of support for the entire
• Telerik sales team with a focus on APJ and EMEA
• Assisting sales people with day to day activities
• Identifying challenges and providing professional advises
• Connect the right person with the right team
• Following precise procedures
• Creating detailed documentation for sales processes and policies
• that would help sales teams in their day to day performance
• Performing different researches and activities in Telerik Internal CRM
• and SalesForce
• Managing product SKUs
• Upgrading, downgrading and merging customer’s licenses

Feb 2013 – Jan 2015 · 1 yr 11 mos

• First level non-technical support for Telerik DevTools, Mobile and ALM customers
• Responsible for processing customer orders, issuing quotes,
• invoices, payments processing
• Responding to any type of pricing and licensing questions
• Identifying issues and escalating them in a timely fashion and
• professional manner
• Maintaining an exceptional understanding of procurement
• processes, licensing and pricing updates; promotions and
• campaigns
• Lead distribution, company tiering and keeping up to date
• customer data and opportunities in Telerik Internal CRM system
• Working closely with the sales engineering, product licensing
• and business system teams
• Assisting other internal teams on an ad-hoc basis
• Liaising between customers and appropriate company
• departments to champion their needs
• Mentoring and training new team members

Jul 2012 – Feb 2013 · 7 mos

• Building relationships and providing exceptional customer
• support for named accounts in EMEA
• Managing accounts in telerik Internal CRM
• Identifying and closing expansion opportunities
• Maintaining high renewal rate for assigned accounts
• Making sure there is a healthy pipeline, up to date opportunities
• with good score and activity level
• Working with the sales engineers to plan and deliver weekly
• Sitefinity webinars and Demos