Dec 2023 – Oct 2024 · 10 mos

• Acted as proxy product owner for Finance modules during a global ERP upgrade impacting 5,000+ finance users across North America, EMEA, and APAC; gathered requirements, prioritized defects, and coordinated with Oracle Support to stabilize adoption. Designed and executed a release validation framework covering 50+ invoice workflows; reduced regression defects by 25% and accelerated UAT sign-off by two weeks. Managed KPIs for GL to subledger reconciliation across AP, AR, and FA, reducing month-end issues through configuration fixes and standardized runbooks. Streamlined support-to-roadmap processes by triaging Jira tickets by severity, translating recurring issues into backlog epics, and providing progress updates to stakeholders in weekly reviews.

Dec 2023 – Jul 2024 · 7 mos

• Acted as proxy product owner during ERP upgrade, collecting business requirements, defining acceptance criteria, and prioritizing enhancements to stabilize post-release adoption. Built a test and validation framework for invoice workflows including creation, approvals, holds, and payments; executed SIT and UAT cycles, improving release quality and reducing issue recurrence. Managed backlog of functional issues through Jira, triaging tickets by severity and translating recurring pain points into configuration fixes and roadmap items. Partnered with finance stakeholders and Oracle Support to resolve defects and ensure month-end reconciliations (AP, AR, FA) ran with reduced errors.

Oct 2021 – Nov 2023 · 2 yrs 1 mo

• Configured and tested Oracle E-Business Suite Finance modules while acting as a proxy product owner, gathering user feedback, defining acceptance criteria, and collaborating with cross-functional teams to streamline financial processes and ensure smooth system integrations across client environments. Directed feature validation through Unit, FT, and SIT testing using Panaya, covering 200+ test cases; reduced post-go-live incidents by 40% through improved test coverage. Conducted gap analyses to align evolving client processes with Oracle Finance modules, prioritizing compliance-driven features, shaping the product backlog, and coordinating delivery with engineering teams to empower users and sustain regulatory standards.

Aug 2019 – Oct 2021 · 2 yrs 2 mos

• Gathered and documented detailed business requirements, converting them into PRDs and functional specifications for AP, AR, and GL features. Configured payment terms, invoice options, and auto-invoice imports; delivered enhancements that reduced processing time and improved accuracy. Led feature validation through Unit, FT, and SIT testing (Panaya) and directed UAT cycles, ensuring successful adoption across finance stakeholders. Delivered reporting enhancements using Financial Reporting Studio and OTBI, aligning dashboards with compliance requirements and accelerating decision-making.

Apr 2016 – Feb 2017 · 10 mos

• Owned strategic client accounts, collected feedback on travel solutions, and partnered with operations to refine service delivery for improved satisfaction.

Dec 2014 – Feb 2016 · 1 yr 2 mos

• Onboarded and supported driver-partners, gathering feedback on platform processes and communicating needs to central teams for feature and policy updates. Served as functional liaison between Finance and IT in a support environment covering 2,000+ monthly transactions; prioritized issues, authored setup documents, and secured approvals that reduced defect rework by 20%.

Aug 2011 – Nov 2014 · 3 yrs 3 mos

• Managed retail finance sales and client relationships, capturing customer requirements to align financial products with user needs.