Aug 2022 – Jan 2024 · 1 yr 5 mos · Remote

• Oversaw full-cycle recruiting and performance management for the eBay client via ManpowerGroup Talent Solutions, managing a program focused on filling both backlogged and new roles. Contributed to and led the team to achieve 441 offers accepted over nearly two years.
• Managed, coached, and developed a team of up to 20 Senior Recruiters and Sourcers, enhancing their recruiting skills, guiding them through complex scenarios, maintaining efficiency, and advising on best practices, processes, and technologies. Conducted weekly one-on-one check-ins to support career goals and professional growth.
• Fostered a positive, engaging team culture through daily and weekly team-building activities, encouraging collaboration and high performance across the recruiting team.
• Ensured an excellent candidate, hiring manager, and client experience by implementing process improvements, developing a comprehensive training and onboarding guide for both client and internal use, and introducing innovative approaches to recruitment.
• Monitored key recruiting metrics, including time-to-fill, time-in-stage, and aged requisitions, removing roadblocks to ensure the team consistently met or exceeded goals. Maintained full compliance with HR and TA policies across all recruiting activities.
• Continued executing full-cycle recruiting responsibilities in a lead role, managing a high volume of requisitions, including complex and confidential searches such as a Vice President hire during a company merger, consistently achieving top fill and offer acceptance numbers within the program.
• Built strong relationships with client leadership, regularly collaborating on talent needs, recruitment strategy, and program optimization, consistently delivering quality service and exceeding performance targets.
• Served as a trusted advisor to both the client and internal teams, balancing hands-on recruiting with leadership responsibilities to drive efficiency, talent quality, and stakeholder satisfaction.

Mar 2022 – Aug 2022 · 5 mos · Remote

• Provided full-cycle recruitment support for eBay as a client, covering a broad range of business units and building strong, collaborative partnerships with hiring managers. Delivered high-quality hires in record time while ensuring a positive candidate and stakeholder experience throughout the recruitment lifecycle.
• Demonstrated exceptional urgency and follow-through on all requisitions during a 4-month tenure as a Senior Recruiter, achieving 19 offer acceptances, including 10 in May 2022 alone, surpassing the monthly goal of 4 and consistently exceeding performance expectations.
• Regularly offered guidance and mentorship to other members of both the tech and non-tech eBay recruiting teams, providing support proactively and upon request. Shared a curated list of eBay client best practices and encouraged positive reinforcement and supportive communication to enhance team performance and cohesion.
• Scheduled and completed over 800 prescreen interviews for assigned roles, leveraging the eBay coordination team to facilitate 600+ interviews across various stages, ensuring alignment with hiring timelines and maintaining a high level of candidate engagement.
• Represented both the eBay and ManpowerGroup brands professionally in all communications, reinforcing eBay’s culture, high standards for employee engagement, and commitment to excellence. Maintained a strong personal reputation as a reliable, responsive, and results-driven recruiter.
• Embraced a “Recruiting Superhero” approach, proactively addressing challenges, streamlining processes, and ensuring candidates and hiring teams experienced a seamless and high-quality recruitment process while upholding the Manpower reputation for excellence.
• Actively contributed to process improvement initiatives by identifying bottlenecks, optimizing scheduling and candidate communications, and sharing actionable recommendations with internal and client teams, supporting ongoing program success and efficiency.

Apr 2019 – Feb 2022 · 2 yrs 10 mos

• Served as Talent Acquisition Leader and primary recruiter for all store-side high-level salaried roles and select hourly positions across a 14-store, 2,000+ associate, $500+ million district, leading 14 dotted-line direct reports.
• Acted as Corporate Field recruiter for Regional Director and District Manager roles, building strong partnerships with Divisional and Regional VP hiring managers throughout the interview process and continuing collaboration post-hire.
• Led a team of 4 recruiters during a 10-week, region-wide initiative across 99 stores to close aged hourly requisitions, successfully closing 571 aged requisitions and improving hiring efficiency.
• Designated Regional Trainer and added to the companywide Field Talent Acquisition Training team; trained 5 Talent Acquisition Partners and co-led a presentation on “Habits of Highly Effective Recruiters” for all Field Talent Acquisition professionals in September 2021.
• Co-led the February 2021 Regional “Spring Hire Kick Off” call with 200+ attendees, providing best practices and guidance for a successful mass hiring season.
• Leveraged a network of 50+ community partners and attended local job fairs to drive candidate flow and engagement for open positions.
• Achieved the highest Indeed.com ad utilization and candidate response rate in the region in 2020, generating 10,100 organic and 702 sponsored responses.
• Represented the Lowe’s brand on LinkedIn, Facebook, Twitter, and Instagram, promoting hiring events, open roles, and company achievements; posts achieved broad reach, engagement, and were incorporated into official campaigns.
• Supported the district’s talent strategy through innovative sourcing, community outreach, and digital branding, enhancing the candidate experience and maintaining a strong employer brand.

Aug 2016 – Apr 2019 · 2 yrs 8 mos

• Served as an on-site strategic business partner for multiple Store Managers, supporting staffing, employee accountability, investigation resolutions, payroll adjustments, recognition, and succession planning for 260 employees across 2 stores.
• Partnered with district staff to conduct interviews and investigations, completing 51 local investigations at stores and the Central Delivery Terminal.
• Urgently addressed daily staffing needs, leveraging social media promotions and other recruitment strategies to maximize applicant flow and job offer opportunities.
• Named District Captain and subject matter expert for the “Sync Up” employee evaluation process after creating a training presentation; administered training to 14 Store Managers, 14 Assistant Store Managers, and district staff during the March 2018 District Meeting.
• Represented Lowe’s at local job fairs and partnered with the New York State Department of Labor and internal HR teams to increase recruitment opportunities and attract quality applicants.
• Demonstrated high proficiency in PeopleSoft, Kenexa/Brassring, Kronos, Microsoft Office Suite, and Lowe’s proprietary HR systems.
• Focused on talent optimization and succession planning, consistently following up with associates and assigning mentors to support career development and progression.
• Managed payroll effectively using a variety of staffing reports, including Payroll Performance, Payroll Adjustment Tool, Staffing Planner, and Forecasted Hours by Department.
• Conducted successful meetings, thorough orientations, and open interview events across 2 stores, ensuring smooth onboarding and strong candidate engagement.

Sep 2010 – Aug 2016 · 5 yrs 11 mos · Syracuse, NY

• Facilitated training for managers and associates across multiple store locations; Dewitt store recognized as the District Training Store for exceptional standards and versatile, high-performing employees.
• Monitored monthly Profit & Loss statements, identifying discrepancies in non-controllable expenses and ensuring budgets were maintained for controllable expenses.
• Increased district sales rank from #5 to #2 by reducing out-of-stocks, regularly auditing system on-hand inventory, manually ordering products to align with truck deliveries, and training team members on successful inventory practices.
• Supervised recovery processes at Store #233 (Henrietta, NY), including stockroom organization, correcting system on-hand errors, overseeing operational execution, and retraining staff on proper store standards.
• Managed payroll consistently, adjusting staffing as needed, and tracked average hourly rates, sales figures, and other key metrics to accurately monitor hours and labor costs.
• Decreased truck processing time while maximizing efficiency by assigning tasks based on team members’ skills, adhering to realistic timelines, and proactively setting the team up for success.
• Developed self-created tools that boosted replacement plan and membership add-on sales by 44% in the first quarter, while also increasing Units per Transaction and Average Transaction amount.
• Transferred to Store #517 at the request of the Regional Manager due to previous successes in Store #154.
• Supervised Warehouse Manager, Pricing Coordinator, truck processing team, and additional associates outside direct responsibility, ensuring operational excellence and team performance.

Sep 2009 – Aug 2010 · 11 mos · Syracuse, NY - Store #920

• Managed total store operations, including profit maximization, inventory control, pricing accuracy, shipment validation, and driving program sales.
• Significantly reduced theft through proactive customer engagement and strategic product placement.
• Directed in-store events to enhance the customer experience, drive add-on sales, and increase overall engagement.
• Utilized Kenexa to manage the full hiring process, onboarding, and selection of top talent.
• Trained and developed new and existing employees to improve performance, efficiency, and customer service standards.
• Oversaw opening and closing procedures, including cash handling and daily operational accountability.
• Managed payroll and store scheduling to align with wage goals and optimize labor efficiency.
• Administered disciplinary actions and terminations as needed, maintaining compliance with company policies and fostering a positive work environment.

Oct 2007 – May 2009 · 1 yr 7 mos

• Directly managed Home Entertainment, Photo Lab, Connection Center, Sporting Goods, Toy, Automotive, Tire/Lube Express departments, General Merchandise backroom, and overall store operations.
• Executed a Warehouse Organization Pilot Program at the home store, later implemented across all nine stores in District #318 due to proven success.
• Designed store-specific advertisements to collect customer feedback via surveys, improving the customer experience; approach was adopted district-wide by the District Manager.
• Led high-volume hiring processes within and beyond areas of responsibility, ensuring top talent acquisition and efficient staffing.
• Managed payroll and store scheduling to achieve wage goals and optimize labor efficiency.
• Administered disciplinary actions and terminations as needed, maintaining compliance with company policies and promoting a positive work environment.
• Supervised 6 Department Managers, a Truck Processing Support Manager, a Backroom Team Lead, and 130 associates directly; supported all 550 associates across a 227,000 sq. ft. Supercenter, the third-largest Walmart in New York State.
• Served as a member, leader, and management sponsor of the store Safety Team, ensuring a safe and compliant work environment.

Aug 2006 – Oct 2007 · 1 yr 2 mos

• Led a 9-person team and partnered with the Asset Protection department to reduce shrink by 54% within the first year in position.
• Consistently achieved the #1 departmental sales in District #433, outperforming higher-volume stores through effective team leadership and operational strategies.

Mar 2006 – Aug 2006 · 5 mos

Apr 2004 – Mar 2006 · 1 yr 11 mos

Oct 2003 – Apr 2004 · 6 mos