Guha Kandrika

CEO

Bengaluru, Karnataka, India26 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 26 years of global leadership experience.
  • Expert in large-scale business transformation projects.
  • Consistently exceeded sales targets across diverse industries.
Stackforce AI infers this person is a seasoned leader in Business Transformation and Operations Management across multiple industries.

Contact

LinkedIn

Skills

Other Skills

Operational ExcellenceBPOSix SigmaTransition ManagementProgram ManagementOperations ManagementPeople ManagementChange ManagementContinuous ImprovementP&L ManagementService DeliveryBusiness StrategySolution DesignTransitionsKaizen

About

26 plus years of overall work experience. Lived and worked across India, Philippines, and the United States. Led teams spanning Business Transformation, Large Scale Delivery across multiple global delivery locations and Account Management / Leadership. Been a part of & led upsell, cross sell, orals, renewals, account planning, compressed transformation opportunities for several foundational and diamond clients. Set up new capabilities for existing set of clients. Met and exceeded sales targets across various clients / offerings / industries. Xennial, Type A, High risk and escalation remediation expert, Driven large scale transformational projects, Managed diverse teams geographically

Experience

26 yrs 1 mo
Total Experience
5 yrs 2 mos
Average Tenure
17 yrs 8 mos
Current Experience

Accenture

7 roles

Global Delivery & Transformation Lead | Supply Chain Operations for a Top Hyperscaler

Promoted

Jan 2026 – Present · 5 mos

Associate Director - Account Leadership – CMT & Products – Northeast

Promoted

Jun 2024 – Dec 2025 · 1 yr 6 mos

Senior Manager - Account Leadership - Products, CMT, Resources, FS - NE & South

Nov 2015 – Jun 2024 · 8 yrs 7 mos

  • Account lead for a portfolio of accounts spread across Products, CMT, Financial services & Resources – Northeast & South Regions. Responsible for Managing client relationships, Sales, P & L, Contract Management with delivery teams spread across India, Europe, US & Asia delivering Finance and Accounting, Clinical, AML / KYC services.

Vice President – Service Delivery Operations & Account Leadership - Life Sciences BPS

Jun 2012 – Oct 2015 · 3 yrs 4 mos

  • Service Delivery and Account lead for a large PV client based out of Bangalore, Chennai & US. Responsible for day-to-day operations as well as tasked with the challenge of driving to target performance levels and remediating service delivery issues which resulted in green SLA’s (overall quality scores moved from 12% to 98%) across functional areas, positive client relationship, improved financials, client value creation with design and deployment of assets. Achieved highest team “Resource Engagement” scores (62% in 2013 to 86% in 2014; 24% increase) across all Life Science accounts in all geographies.

Vice President – Service Delivery Operations & Business Transformation – Health BPS

Promoted

Feb 2011 – May 2012 · 1 yr 3 mos

  • Service Delivery Lead for the Payer & Provider functions for multiple health care clients spread across Manila, Cebu and Chennai for Enrolment and Claims administration. Accountable for service delivery for over 1700 resources. Additional responsibility of being the Operational Excellence site lead for a leading health care client covering -2000 FTEs.

General Manager – Business Transformation Site Lead - Finance & Accounting, Health & Insurance BPS

Aug 2009 – Jan 2011 · 1 yr 5 mos

  • Set up and ran the Business Transformation function. This involved hiring the right talent, setting up operating structures, remediating & successfully turning around seven key accounts which were in high risk and escalation status, enabling transition teams during process migration and running strategic & transformational projects using six sigma and lean techniques. Results included expansion of service, reduced costs and improved internal controls.

General Manager – Business Transformation Site Lead - Finance & Accounting BPS

May 2008 – Jul 2009 · 1 yr 2 mos

  • Role involved driving operational excellence, Industrialization, Analytics, Innovation, Transformation, Remediation & Profitability improvement projects across clients.
  • Responsible for the global launch of the first version of the operational maturity model

Hewlett-packard (hp global e: business operations private limited.)

Quality Manager

Jul 2005 – May 2008 · 2 yrs 10 mos · Bengaluru Area, India

  • Quality lead for multiple client engagements spread across geographies and functions (Commercial & Captive / Shared Services BPO accounts)

Intel corporation

Business Analyst – Employee Services

Jul 2004 – Jun 2005 · 11 mos · Bengaluru, Karnataka, India

  • India site ES B2E & Business process re-engineering specialist
  • Part of the overall team that outsourced payroll operations from Intel to ADP

Cranes software international ltd

Assistant Manager – Communications

Apr 2000 – Jul 2004 · 4 yrs 3 mos · Bengaluru, Karnataka, India

  • Responsible for setting up the Marcomm & Corporate communications teams. Prior to this was into Marketing of statistical software products to corporates, defence & educational institutions across India.

Hical technologies pvt ltd

Trainee Engineer - Production (Campus Recruit)

Oct 1999 – Mar 2000 · 5 mos · Bengaluru, Karnataka, India

  • Focused on Productivity improvement & Six sigma initiatives.

Education

RV College Of Engineering

Industrial Engineering & Management — Industrial Engineering

Indian Institute of Management Bangalore

Executive General Management Program

Jan 2007 – Jan 2008

Asian Institute of Management

Management Development Program

Jan 2011 – Jan 2011

National Institute of Information Technology

Professional Diploma in Network-Centered Computing

Microsoft Corporation

Microsoft Certified Solution Developer (MCSD)

Partner India Consulting Private Limited, India

Internal Auditor Certification

Stackforce found 100+ more professionals with Operational Excellence & BPO

Explore similar profiles based on matching skills and experience

Jayraman Rankawat

Jayraman Rankawat

Account Operations Head

at Tata Consultancy Services

Mumbai, India20 yrs exp
Account OperationsGovernanceRisk Management
SAURABH VERMA

SAURABH VERMA

Lead Software Engineer

at MakeMyTrip

Noida, India8 yrs 10 mos exp
Backend DevelopmentMicroservicesSystem Design
Bhavya Torke

Bhavya Torke

Manager, Talent Management Business Partners

at Greenway Health

Bengaluru, India10 yrs 4 mos exp
Pallavi Pallae

Pallavi Pallae

Principal PM Manager

at Microsoft

Hyderabad, India25 yrs 4 mos exp
Program ManagementProject Management
KARTHIK BANGARU

KARTHIK BANGARU

Satellite Engineer

at ISRO - Indian Space Research Organisation

Bengaluru, India1 yr 3 mos exp
Satellite systems designData analysisMarketing strategiesCreative campaigns
Divyanshi Pundir

Divyanshi Pundir

Business Analyst

at Google

Delhi, India3 yrs 4 mos exp
Business AnalysisArtificial Intelligence (AI)Data AnalysisData Visualization
Guha Kandrika

Guha Kandrika

Global Delivery & Transformation Lead | Supply Chain Operations for a Top Hyperscaler

at Accenture

Bengaluru, India26 yrs 1 mo exp
Devesh Singh

Devesh Singh

Shift Manager

at Bistro

New Delhi, India4 yrs 4 mos exp
Customer Service