Jan 2022 – Jan 2025 · 3 yrs · Brazil · Remote

• ✓ Managed multiple projects simultaneously, ensuring high-quality deliverables and alignment with company goals.
• ✓ Played a key role in structuring the QA department from the ground up, defining how the department operates across different phases of development, from pre-production to live operations.
• ✓ Developed and monitored performance indicators (KPIs) for both individual team members and overall project success, driving continuous improvement.
• ✓ Led the pipeline creation and execution for hiring new QA professionals, ensuring a high standard of talent acquisition and integration.
• ✓ Designed and implemented a structured onboarding process for outsourcing team members, streamlining their integration into internal teams.
• ✓ Responsible for project staffing projections, ensuring adequate resource allocation and long-term planning to meet project demands.
• ✓ Fostered an environment of collaboration and trust between internal teams and external contractors, successfully breaking down barriers and creating a unified team culture.
• ✓ Advocated for and implemented transparent, ethical communication practices across all levels, promoting a culture of respect and accountability.
• ✓ Defined long-term objectives for the QA team within projects, aligning efforts with the broader goals of the company.
• ✓ Worked closely with cross-functional teams to create seamless workflows, enhancing efficiency and building stronger partnerships between QA and other departments.

Jan 2020 – Mar 2022 · 2 yrs 2 mos

• ✓ Acted in all Oktagon Games projects, ensuring the implementation of high-quality standards.
• ✓ Developed the entire test workflow to be followed in all Oktagon Games projects, standardizing QA processes and practices.
• ✓ Built the entire internal structure of the company’s QA team, from the hiring selection process to position development and training.
• ✓ Responsible for acting as the external QA coordinator in 3 different projects with 3 different companies, ensuring effective process integration and communication workflows.
• ✓ Developed the team architecture for the Community Management (CM) and Customer Service (CS) areas, fostering collaboration between the departments.
• ✓ Integrated the CM and CS areas with the QA workflow to enable quick responses to player reports.
• ✓ Developed an extensive environment of automated spreadsheets, used across all company projects, optimizing processes and increasing efficiency.
• ✓ Developed all workflows in JIRA for different areas, ensuring task organization and traceability.
• ✓ Defined the acceptance criteria for the quality of all Oktagon’s projects, ensuring alignment with required standards.
• ✓ Developed the certification program to enable the team to receive ISTQB certifications.
• ✓ Continuously monitored quality indicators, ensuring continuous improvement in the team’s and projects’ performance.
• ✓ Responsible for guiding and training QA analysts, promoting their development and professional growth.
• ✓ Directly contributed to Oktagon’s acquisition by Fortis, assisting in integrating processes and adapting the company’s quality model.
• ✓ Defined QA processes focused on F2P games and Live Ops, adapting quality practices to meet the specific needs of these types of products.

Jun 2018 – Jan 2020 · 1 yr 7 mos

• ✓ Led the implementation and promotion of a strong quality-focused culture across the company.
• ✓ Assisted the development team in adopting and maintaining good quality practices to ensure high standards in deliverables.
• ✓ Defined and executed comprehensive test plans for ongoing projects, ensuring efficient coverage and alignment with project goals.
• ✓ Played a key role in expanding the company’s internal QA team, including hiring, onboarding, and mentoring new team members.
• ✓ Acted as a coordinator for multiple external QA teams, designing and implementing the entire communication and quality workflow between internal and external teams. This workflow became the standard for all interactions with external QA partners.
• ✓ Fostered collaboration between internal and external teams, ensuring seamless integration and alignment in processes, priorities, and quality expectations.

Apr 2017 – Jun 2018 · 1 yr 2 mos

• ✓ Contributed to various free-to-play live ops projects in collaboration with an external QA team.
• ✓ Developed key QA skills, including test planning, test case creation, and test execution.
• ✓ Executed manual tests across multiple platforms, such as Android, iOS, PlayStation, Xbox.
• ✓ Responsible for tracking and managing game bugs throughout the development cycle.
• ✓ Created detailed daily test reports to ensure clear communication and alignment with stakeholders.