Guna Jayaraman

CEO

Seattle, Washington, United States21 yrs 9 mos experience

Highly StableAI Enabled

Key Highlights

Over 20 years of experience in software leadership.
Expertise in AI and customer-centric technology.
Proven track record in building high-performing teams.

Stackforce AI infers this person is a seasoned leader in AI-driven technology and software development.

Contact

Skills

Core Skills

AiProduct ManagementSoftware DevelopmentInnovationMachine LearningQuality AssuranceCustomer Service TechnologyAutomationDistributed SystemsPerformance OptimizationQuality Of ServiceRf DesignResearch

About

I’m a seasoned software leader with over two decades of experience, including the last 12 years at Amazon. My experience spans across building and scaling high-impact organizations in Software and Hardware, including eCommerce, AI, Customer Service, People Tech and Consumer Devices. In my current role as VP in People Tech, I spearhead technology and operations on a global scale, overseeing more than 10,000 employees (25+ countries), including a 1000 member engineering organization. Working in a Customer-First culture at Amazon has been an intense and enriching journey. In building high-performing organizations that scale as a discipline, I prioritize empowering my team, empathy, and fostering critical thinking through challenging assumptions as the foundations for transformative innovation. The seismic shifts in work and life over the past few years have been profound. I believe these changes will continue as we navigate the implications and applications of rapidly evolving AI. As I delve into Gen AI, I’m invigorated by the potential to redefine services and architecture, interactions, and operational efficiencies on an unprecedented scale, all while upholding our core values of empathy and humanity. The promise of building responsible AI excites me.

Experience

21 yrs 9 mos

Total Experience

5 yrs 3 mos

Average Tenure

8 mos

Current Experience

Cornerstone ondemand

Chief AI Officer

Sep 2025 – Present · 8 mos · Seattle, Washington, United States

Amazon

6 roles

Vice President, People Tech

Promoted

Apr 2024 – Sep 2025 · 1 yr 5 mos

Leading AI, engineering, product and operations for People Centric innovation.

AIProduct Management

Director of Software Development

Jun 2021 – Apr 2024 · 2 yrs 10 mos

Innovating on behalf of our employees.

Software DevelopmentInnovation

Director Of Software Development

Promoted

Aug 2018 – Jun 2021 · 2 yrs 10 mos

Head Worldwide Defect Elimination for Amazon. The organization is responsible for Machine Learning driven remediation, attribution and elimination of customer experience defects managing over $3.5B in P&L and contributing over $600M in yearly savings. We develop the Voice of the Customer technology and product for all of Amazon.

Machine LearningQuality Assurance

Sr Manager Software Development, Customer Service

Aug 2015 – Aug 2018 · 3 yrs

Built a high functioning technology organization that delivered several successful products from ground up including AI powered Message Us – Amazon’s first ever chatbot solving customer issues and automation in Customer Service voice channels.

AICustomer Service Technology

Software Development Manager, Amazon Fulfillment

Promoted

Oct 2013 – Aug 2015 · 1 yr 10 mos

Led automaton of sortation in Amazon fulfillment centers. My teams built highly available and distributed systems that handled millions of shipments daily, integrated with Kiva and automated robotic solutions and developed associate facing tools to improve productivity. Software developed by my teams included over 25 Tier 1 services that are used in every single Amazon FC WW.

AutomationDistributed Systems

Software Development Manager, Amazon Fire TV

Apr 2012 – Oct 2013 · 1 yr 6 mos

Joined FireTV during its early days and was one of the first ten members of the organization. Led technology evaluation of FireTV platform and applications, my recommendations to executive leadership influenced architectural and product decisions including the choice of OS. Led core Performance for FireTV and Software Development Kit (SDK) for all third-party applications. The first launch of FireTV as well as subsequent releases raked in great reviews in the industry for fluidity in Performance and ease of third-party application development.

Performance OptimizationSoftware Development

Palm

Engineering Leader - WebOS

Oct 2008 – May 2012 · 3 yrs 7 mos

Joined Palm (later acquired by HP) to drive Performance optimization and Quality Assurance (QA) for the first ever WebOS smartphone devices. As a Sr. Manager, I went on to lead multiple teams serving in several leadership roles.

Performance OptimizationQuality Assurance

Cisco

Software Engineer

Nov 2006 – Oct 2008 · 1 yr 11 mos

Joined Cisco as a Software Developer and led multiple projects in Quality of Service for Cisco switches and routers.

Software DevelopmentQuality of Service

Center for remote sensing of ice sheets

RF Design Engineer

Aug 2004 – Nov 2006 · 2 yrs 3 mos

I graduated from University of Kansas with Masters in Electrical Engineering where I was part of a National Science Foundation (NSF) funded research program studying climate change and conducted field experiments in Greenland to measure the impact of global warming. I have several scientific publications to his credit.

RF DesignResearch