Jan 2023 – Apr 2024 · 1 yr 3 mos · Pune District, Maharashtra, India · On-site

• Product Manager for Dealer sales portal, and sales-lead management applications. Project Manager for Digitization of Secondary Sales process. Conceptualized and developed the entire roadmap for secondary sales integration using product led features. Led analytics team to build MIS around sub-dealer secondary sales and generated insights for sales improvement.
• Leading the digital transformation of end-to-end sales process with dedicated
• technological products, analytics, loyalty and retention strategies
• Managed a team of 4 members to successfully implement Secondary sales
• integration project covering 450+ pan India dealers, captured 80% of sales
• Established and automated periodic communication to stakeholders for data
• reconciliation, ensured fast decision making through data driven insights
• Developed 4+ dashboards for sales team to monitor real time status of integration,
• provided insights to drive sales in secondary markets
• Automated retailer scheme payout worth 30 Cr+ based on secondary sales data,
• saved 3840 man hours, resulted in 15 Lakhs+ cost saving
• Liaised with vendors to develop dealer portal features, created BRD, identified scope,
• led negotiation and coordinated end to end development.

May 2022 – Jan 2023 · 8 mos · Gurugram, Haryana, India

• Product Manager-II at OYO
• Oversaw global partner support under CSO, Owned help center module, worked with
• 10+ engineers to implement features and increase transparency
• Managed, created documentation, and implemented 3 projects leading to CM impact
• of $80k globally
• Designed process/SOPs with business and on-ground stakeholders to address
• partner escalations through guardrails based mechanism.
• Automated and streamlined 85% of overall partner escalations, reduced TAT from 7
• days to 20 hours, 120 man-days saved
• Developed dashboard for key metrics and KPIs concerning to partner support,
• increased visibility for key stakeholders
• Identified gaps in existing processes by doing RCA with business and partner support
• team, prevented leakage of 2.2L monthly
• Created process flows, managed product development for Partner support chatbot,
• created GTM plan for product
• Launched patron support chatbot to answer 70% of partner tickets, overall
• contribution margin impact of $56k globally
• Coordinated global patron NPS survey for 10000+ patrons, increased coverage 10%
• QoQ, NPS 15% QoQ, organized patron townhall with CEO for 500+ Patrons
• Analyzed NPS feedbacks, conducted 35+ patron interview, presented insights to
• management committee to create product roadmap

Apr 2021 – Jun 2021 · 2 mos · Mumbai, Maharashtra, India

• Worked in Sales and marketing department of JSW.
• Analyzed the entire supply chain of JSW and identified ways to automate and digitize the "order to collect" process across various stakeholders.
• Developed process roadmap, identified 5+ automation opps., secured 100% stakeholder signoff
• Optimized supply chain , ideated blockchain based setup, 20+% pot. eff. increase across 7 plants
• Constructed market landscape, benchmarked 3+ competitors, analyzed ERP system integration
• Created automation roadmap, presented 7+ workflow improvement, 10% pot. reduction in runtime

Jan 2021 – Dec 2021 · 11 mos · Bangalore Urban, Karnataka, India

• Worked on Campus ambassador program to increase reach of Festival across the country using various channels.
• Worked on design and functioning of virtual platform, coordinated with various stakeholders for merchandise design and sales.

Jul 2018 – Jul 2020 · 2 yrs · Pune, Maharashtra, India

• Improved efficiency by 10%, revamped monolithic system to modular, enabled real time reporting
• Interlinked 10+ components with rest API, streamlined entire trade handling, processing lifecycle
• Streamlined delivery process, increased compliance by22%, charted weekly delivery, approval step
• Designed dashboard with 30+ metrics & 5+ customizable screen for real time data visualization
• Integrated, automated testing for 4+ applications,250+ test cases within single web application
• Expanded code testing coverage by 14%, conceptualized 50+ test cases for Fund QA application

May 2017 – Jul 2017 · 2 mos · India

• Awarded Pre placement offer.
• Worked as I-WIN intern in Wipro Technology, Worked on various digital project including digital media development project and digital marketing project for a pharma giant and sports team.

May 2016 – Jul 2016 · 2 mos · Greater Raipur Area

• Full Stack Developer Intern for ecommerce and gaming platform. Developed SEO and digital marketing strategy and created roadmap for launch.

Apr 2016 – Nov 2016 · 7 mos · Kanpur, Uttar Pradesh, India

• Handled various stakeholder involved in setting up of food court during the fest. Managed merchandise sales and vendor negotiations across Kanpur. Created strategy for setting up of food court in festival to accommodate 40000+ footfall.