Nov 2024 – Present · 1 yr 7 mos · On-site

• Handling Entire Store operations in Quick commerce module. Handling 31,000+ Active SKU’s under WMS module will 99.9% Bin accuracy. Ensuring 100% delivery to the customers within 10mins TAT. Ensuring customer satisfaction with proper Product handling & NIL damages. Follow-up with Picker/ packer & Shift In-charges to work more efficient. Handling customer escalations. Co-Ordinating with MH team on daily basis to smooth operation. Order tracking & achieving delivery performance levels. Deviation/ Escalation management (Tech issues ) ensuring resolution within TAT. Executing highly critical Cash on delivery orders in co ordination with Customer & delivery persons. Receiving timely RTO & ensuring closure within TAT. Monitoring stock levels & maintaining the same within MDQ level. Periodic physical stock audit. Material planning as per past sales trend on monthly basis. Minimizing Cost per order by increasing man power productivity & reducing Rider's man power based on sales trend. Analyzing raw data to understand sales and devise strategy to improve timely deliveries & overall process. Achieving high OPD 1500 deliveries per day with only 0.05% breach. Achieving zero percentage DH & Rider defects by regular cycle audit & proper stacking of stock. Maintaining only 0.5 manpower attrition.

Nov 2024 – Present · 1 yr 7 mos · On-site

• Handling Entire Store operations in Quick commerce module. Handling 31,000+ Active SKU’s under WMS module will 99.9% Bin accuracy. Ensuring 100% delivery to the customers within 10mins TAT.

Nov 2024 – Present · 1 yr 7 mos

• Led end-to-end Store Operations in a high-volume Quick Commerce environment. Managed a large workforce of 60+ off-role staff and 110+ delivery riders ensuring smooth daily operations. Administered 41,000+ FMCG & Electronics SKUs through WMS, achieving 99.9% bin accuracy. Delivered 99.8% on-time deliveries within 10-minute TAT, enhancing customer experience. Ensured zero-damage product handling and high customer satisfaction scores. Streamlined workflow coordination with pickers, packers, and shift in-charges to boost productivity. Handled and resolved customer escalations within defined SLA/TAT. Coordinated with MH (Material Handling) team for daily operational alignment and issue resolution. Monitored order tracking, ensuring achievement of delivery performance KPIs. Managed deviation and escalation cases (tech/system issues) ensuring quick TAT-based closure. Executed critical COD orders with seamless coordination between customers and delivery riders. Ensured timely RTO receipt and closure, maintaining 100% compliance with process timelines. Maintained optimal stock levels within MDQ standards through continuous monitoring. Conducted periodic physical stock audits to ensure inventory accuracy. Performed monthly material planning based on sales trends and demand forecasting. Reduced Cost Per Order (CPO) by increasing manpower productivity and optimizing rider allocation. Performed data analysis on sales trends to enhance delivery TAT and improve operational efficiency. Achieved 4200+ daily deliveries with only 0.05% breach, maintaining high operational excellence. Achieved zero DH (Damaged/Handling) defects and zero rider errors through cycle audits and proper stacking. Maintained 0.5% manpower attrition, enhancing workforce stability and retention.

Oct 2021 – Jul 2025 · 3 yrs 9 mos · Chennai, Tamil Nadu, India · On-site

• Handled Entire DC operations with 140+ Crores inventory value. Experienced in Inbound process, Inventory maintenance, Outbound Process (Customer delivery+ Store replenishment), Ecommerce, Reverse logistics & Billing.

Apr 2016 – Oct 2021 · 5 yrs 6 mos

• Managed a team over 95 plus Employees including Drivers, Pickers, DEO, and Supervisor. Develops staff skills by focusing on evaluative / analytical thinking, innovative approaches to problem solving and team building. Training up new Warehouse staffs. Organizing the loading and unloading trucks. Having regular personal contact with Store and Transporter team. Daily PI & Empty Bin audit. Make arrangement of binning the materials. Keeping the warehouse inventory current. Follow-up with Picker and packer to work more efficient. Update the Courier and Return tracker on daily basis. Daily Dashboard sharing to NHQ. Prepared Documentations & E way bills. Prepared Vendor & Manpower billing.

Apr 2016 – Sep 2021 · 5 yrs 5 mos · Chennai, Tamil Nadu, India · On-site

• Managed a team over 95 plus Employees including Drivers, Pickers, DEO, and Supervisor.
•  Develops staff skills by focusing on evaluative / analytical thinking, innovative approaches to problem solving and
• team building.
•  Training up new Warehouse staffs