Mar 2023 – Present · 3 yrs 3 mos

• 1. Leading team of 10 SDEs in Vancouver
• 2. Building highly scalable backend system to support continuous growth for the Gift Cards sold WW on amazon.
• 3. Automating system processes and innovating branded gift cards experience on behalf of customers.

Nov 2022 – Mar 2023 · 4 mos

• 1) Led a global team of 9 SDEs, owning the Seller's Issue Resolution Automation project. Delivered self-service workflows for brand name authorization, contextual help, and associate handoff, aiming to save $xx operational cost in FY 2023.
• 2) As SDM, improved SDE efficiency through coaching and process changes, increasing sprint velocity by 1.5x in one quarter, accelerating project delivery.
• 3) Ensured operational health of ICMS and Issue Resolution services, preventing critical business-impacting issues during MVP launches and A/B testing. Implemented health dashboards with auto-alarms for each microservice.
• 4) Participated in OP1 and OP2 planning, collaborating with Product Managers to propose and prioritize new ideas and feature enhancements for leadership review.

Aug 2018 – Nov 2022 · 4 yrs 3 mos

• 1) Led a team of 3 SDEs in developing an Intelligent Case Management System for high GMS sellers, improving issue resolution speed by 10x and saving operational costs for Amazon in FY 2022.
• 2) As a Senior Engineer, led various OP1 projects from requirements gathering to implementation, collaborating with junior developers and getting system designs approved by the SDE3 community.
• 3) Designed and implemented a bulk feature system allowing sellers to submit up to 25 issues simultaneously, handling 25x TPS spikes while maintaining 99.9% availability. Developed tools for customer support associates, resulting in operational savings and reducing issue resolution time by up to 45 minutes in FY2020.
• 4) Created a chrome browser extension to track customer associates' patterns and tools, enabling PMs to identify processes and create automated workflows. This automation saved 10 minutes of associate time per issue.

Jun 2018 – Aug 2018 · 2 mos

Jan 2017 – Jun 2018 · 1 yr 5 mos

• 1) Worked in Seller Central Contact Us team on key projects like Repeated Contacts Automation and RacerX service deprecation.
• 2) Migrated Seller Support (Contact Us) application from Oracle to Amazon's G2S2 database, improving system performance by 10% and saving $$ cost annually.
• 3) Completed security certification of Seller Central Contact Us platform, resolving critical vulnerabilities while collaborating with Seattle teams across time zones.
• 4) Primarily used Java Spring, VanillaJS, SQL, and Python scripting.