Harshit Saini

Software Engineer

Bengaluru, Karnataka, India7 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 7 years of cybersecurity experience.
Expert in Secure Service Edge technologies.
Proven track record in reducing case resolution time.

Stackforce AI infers this person is a Cybersecurity Engineer specializing in network and web security solutions.

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Skills

Core Skills

SaseProblem SolvingNetwork SecurityCustomer SupportTechnical SupportCloud SecurityTechnical Analysis

Other Skills

Network Address Translation (NAT)LDAPVirtual Private Network (VPN)VoIP protocols SIPMicrosoft AzureFortinetCloud Access Security Broker (CASB)TroubleshootingInternet Protocol Suite (TCP/IP)Customer-focused ServiceWireless TechnologiesTacasRadiousVirtualizationVmvare

About

I’m a Cybersecurity Engineer with over 7 years of experience in designing and managing robust security solutions that protect critical infrastructure and sensitive data. I specialize in network and web security, with deep expertise in Secure Service Edge (SSE) technologies — including CASB, SWG, ZTNA, and DLP. My hands-on experience spans enterprise-grade platforms such as Palo Alto Networks (PA-7000, PA-5200, PA-3200 series), Prisma Access, Cortex Data Lake (CDL), FortiGate firewalls, SAML-based authentication, GlobalProtect VPN, and advanced routing protocols. I’m passionate about staying ahead of evolving cyber threats and take pride in delivering innovative, scalable, and resilient security solutions that ensure business continuity and safeguard organizations in today’s dynamic digital landscape.

Experience

7 yrs 6 mos

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs 4 mos

Current Experience

Netskope

Member of Technical Staff-3

Feb 2023 – Present · 3 yrs 4 mos · Bengaluru, Karnataka, India · Remote

🔧 Key Responsibilities:
Developed, implemented, and continuously refined support processes, tools, and documentation to improve team efficiency and customer experience.
Handled complex technical support cases across multiple product areas, simulating customer environments in lab setups to reproduce and troubleshoot issues.
Collaborated extensively with Engineering and Escalation teams to investigate and resolve deep-rooted product issues and software bugs.
Provided root cause analysis and actionable feedback to internal teams to drive product improvements and prevent recurrence of known issues.
Led the development of self-service tools, automation scripts, and internal knowledge base articles to reduce ticket volumes and empower first-line support teams.
Acted as a technical SME (Subject Matter Expert) for strategic customer accounts, offering guidance on deployment, configuration, and issue resolution.
🌟 Key Achievements:
Successfully reduced case resolution time by optimizing internal workflows and contributing to automation of repetitive tasks.
Recognized for proactively identifying product gaps and initiating collaboration with Engineering for long-term fixes.
Played a pivotal role in mentoring new hires and junior engineers, improving onboarding effectiveness and knowledge retention across the team.

Problem SolvingSASE

Palo alto networks

2 roles

Focused services engineer

Dec 2020 – Feb 2023 · 2 yrs 2 mos

Dedicated to collaborating with the top 25 customers of Palo Alto Networks, delivering unparalleled support to ensure a seamless experience during their freeze period. Additionally, closely partnering with the engineering team to address various bugs that impact these customers.

Network Address Translation (NAT)LDAPNetwork SecurityCustomer Support

Technical Support Engineer

Aug 2019 – Jan 2023 · 3 yrs 5 mos

+ Providing support to customers during P1 issues, as well as conducting multiple lab replications in-house to reproduce the customer environment. This allows us to identify the issues and create knowledge base articles, aiding multiple engineers in troubleshooting the problem.
+Mentoring new Level 1 engineers, assisting them in their technical growth, and conducting assessments to track their progress.

Virtual Private Network (VPN)VoIP protocols SIPTechnical SupportNetwork Security