Harshul Narang

Senior Product Manager

Gurugram, Haryana, India7 yrs 9 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

8 years of experience in FinTech product management.
Proven track record in building and scaling products.
Expertise in data-driven decision making and cross-functional leadership.

Stackforce AI infers this person is a FinTech product management expert with a strong focus on data-driven strategies.

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Skills

Core Skills

Product ManagementFintechUser ResearchData Analysis

Other Skills

Automated collection appCollection escalation matrixAPI-based credit line productDigitised paymentseKYC functionalityChatbot featureA/B experimentsAutomated document reviewReal-time policy decisioningGTM strategyFramework designPower BI dashboardSQLManagementBusiness Analysis

About

Seasoned Product Management professional with 8 years of experience across the FinTech domain, from onboarding to collection, along with e-commerce payments & customer support. Proven ability in both building 0 to 1 products, and scaling to masses. Areas of Expertise : Data-Driven Approach & Results Orientation, Cross-Functional Collaboration & Leadership, Strategic Product Thinking & Execution,Stakeholder Management & Communication, User Research & Customer Focus, Agile Methodologies, Financial Acumen

Experience

7 yrs 9 mos

Total Experience

1 yr 11 mos

Average Tenure

2 yrs 11 mos

Current Experience

Paytm

Senior Product Manager

Jun 2023 – Present · 2 yrs 11 mos · Gurugram, Haryana, India

Ula

2 roles

Senior Product Manager

Promoted

Mar 2022 – Jun 2023 · 1 yr 3 mos

Lending: Collection
Developed the first-of-its-kind automated collection app in Indonesia, which enabled smart assignment, routing, and management of due collection, saving 100+ hours/week of ops and reducing NPAs by 18%
Designed a collection escalation matrix based on customer risk profile to intensify collection efforts, that leveraged in-app communications, IVR, tele-calling & collectors, reducing the default rate by 8%
3rd Party BNPL Integration
Successfully launched an API-based credit line product with a third-party BNPL to generate additional revenue (1% NMV/month) and underwrite additional customers
E-commerce: Payments
Digitised payments for over 30% of NMV by leveraging new checkout modes, resulting in 0.2M USD savings through reduced cash handling charges and frauds

Automated collection appCollection escalation matrixAPI-based credit line productDigitised paymentsProduct ManagementFinTech

Product Manager

Oct 2021 – Mar 2022 · 5 mos

Lending: Acquisition
Implemented eKYC functionality to replace FOS-based identity verification, reducing verification time to <5min/user and saving 50k USD at 65% conversion rate
Created a chatbot-like feature to target potential credit line leads with personalised WhatsApp messages, resulting in 30% of total acquisitions and 1.2M USD ARR.
Conducted rapid multiple A/B experiments and field research in Indonesian market for better understanding of impact & faster ideation

eKYC functionalityChatbot featureA/B experimentsProduct ManagementUser Research

Avail finance

Associate Product Manager

Jan 2020 – Oct 2021 · 1 yr 9 mos · Greater Bengaluru Area

Lending: Acquisition
Automated document reviewal process via OCR to reduce TAT by 50%
Enabled realtime policy decisioning which led to decrease in drop-off at post approval stage by 16%
Revamped existing P-NACH with E-NACH process flow which boosted application completion rate by 7% & reducing TAT to ~3hrs
Savings: GTM Strategy
Implemented cross-sell triggers & pitch to drive maximum adoption for banking
Led user research team to discover peripheral products to be built for user acquisition & retention
Responsible for driving Google Play Store ratings & reviews, led the movement in app ratings from 3.8 to 4.4 in 2 week along with ~60k incremental reviews

Automated document reviewReal-time policy decisioningGTM strategyProduct ManagementUser Research

Mu sigma inc.

Product Analyst

Aug 2018 – Jan 2020 · 1 yr 5 mos · Bengaluru Area, India

Fortune 500 Client - Search Advertising Platform
Designed a framework to approach key advertisers during ingestion of new platform, leading to higher incoming traffic & 12% growth in revenue for mobile ads
Created a prescriptive Power BI dashboard that leveraged data using SQL to report spend under influence (SUI) of products for business stakeholders

Framework designPower BI dashboardSQLData AnalysisProduct Management