Heena Choudhary

Project Manager

Malmo, Skåne County, Sweden19 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • PMP certified with 18 years of experience
  • Expert in managing high-value projects up to $2 million
  • Proven track record in stakeholder management and team leadership
Stackforce AI infers this person is a Project Management professional with expertise in IT Services and Infrastructure management.

Contact

Skills

Core Skills

Project ManagementStakeholder ManagementIt StrategyService DeliveryChange ManagementIt OperationsFinancial Management

Other Skills

ITILRisk ManagementTeam ManagementBusiness AnalysisIT Service ManagementProject CoordinationRisk AssessmentFinancial RiskOperational Risk ManagementIT Risk ManagementBusiness Process ImprovementIT Governance

About

I am a highly driven PMP Certified Project Management professional with a proven history of success and achievement throughout my career. My diverse range of projects and skills demonstrates my ability to learn and adapt regardless of project size, complexity and scope. My expertise involves building strong relationships with all stakeholders and to turn proposals into reality. PROFESSIONAL SUMMARY: A PMP certified technology driven professional with 18 years of experience in Program /Project Delivery Management, Financial Management and Stakeholder Management Planned projects defining goals, schedule, scope / deliverables, and budget with values up to $2 million Project experience controlling analysis, design, development, testing, and implementation phases for a wide range of technologies spanning infrastructure space. Excellent presentation, communication and organizational skills. Coordinated cross-functional teams up to a size of 30 in acquiring software and hardware resources, monitoring status, and controlling project changes Can build strong relationships with all stakeholders and especially successful in management roles that demand rigor, a high level of drive and dedication and a focus on delivering business outcomes using methodologies. Areas of expertise includes bringing together a diverse team and creating an effective project implementation and management plan that ensures project milestones are met within the scope of the project Scope, Budget and Schedule. PROJECTS HANDLED: End to End Monitoring and Management Services for Virtual Desktop Infrastructure Data Centre Transition – Client to Capgemini Migration – Windows Server 2008 to Windows Server 2016 Compatibility testing, Packaging, Virtualization & Deployment Project. Server monitoring and tech ops IT Strategy / IT Governance / IT Roadmap Business Analysis Market Research / Academic Research

Experience

19 yrs 7 mos
Total Experience
9 yrs 9 mos
Average Tenure
11 yrs 5 mos
Current Experience

Capgemini consulting

Project Manager

Jan 2015Present · 11 yrs 5 mos · Malmo, Skåne County, Sweden

  • Manage projects and work closely with the PMO team to ensure support and administrative functions
  • like time and material requests are completed accurately and on time.
  • Making sure that the ITIL processes like Incident Management, Problem Management & Change
  • Management are adhered.
  • Identifying and implementing continuous improvement initiatives including process and technical tools.
  • Identifying and implementing chargeable technical service offerings in addition to current installation
  • services.
  • Provide leadership and direction on customer issue resolution.
  • Liaising and escalating issues where appropriate within the Legal Software Solutions leadership team.
  • Manage internal projects to support existing products & for the development of new products.
  • Provide current best practice and 3rd Party solution alternatives as part of the functional design
  • document
  • Principle contact for operational & tactical issues representing delivery of all services (all functions) to
  • the customer
  • Owns cost target commitments for all service delivery requirements developing, implementing &
  • monitoring expense controls
  • Ability to effectively and proactively manage risk for high to very high-risk projects
  • Develops & manages account service delivery plan. Contributes to strategic account plan
  • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels
  • (internal and external stakeholders)
  • Responsible for the coordinated management of project related activities
  • Monitor and track project metrics and Maintain Project issue and risk register, Project action tracker &
  • Participate in training design, documentation and delivery efforts in concert with the Engagement
  • Management
Project ManagementITILChange ManagementRisk ManagementStakeholder ManagementService Delivery

Mphasis

Project Management Officer

Oct 2006Dec 2014 · 8 yrs 2 mos · Bengaluru, Karnataka, India

  • Primarily responsible for Project Delivery
  • Responsible for preparing Project proposals, Estimations and project tracking
  • Perform estimation on Project Size, schedule, time, resource and risk.
  • Establish Project plan, support plans and track projects based on the project plan.
  • Responsible for Project Communication to the top business leaders
  • Coordination with Onsite Team for requirement, resolution of issues and development progress.
  • Mentoring the Team, people and conflict management, Performing Man Management functions
  • including day-to-day activities
  • Utilized the Oracle Projects and Primavera project management tool for project creation, effort
  • capturing, and billing
  • Monitoring the PO
  • Preventing revenue leakage
  • (PROJECT MANAGEMENT
  • PROFESSIONAL FOR SERVER MONITORING AND TECHOPS TECHNOLOGIES)
  • Validation of the Incident tickets, Routing the tickets to the appropriate teams, bringing various teams
  • like Network, Database, Wintel applications to resolve an issue.
  • Monitoring ‘Service Center’ [Issue Management tool] tickets.
  • Review all the completed task and phases and close the project.
  • Level 1 and level 2 support on various ticketing issues of Wintel, UNIX and SUN Solaris Servers.
  • Interacting and coordinating with different teams such as System Admin group, Situation Management
  • and Client Support teams
  • Providing additional information and follow-up as necessary and ensuring that tickets do not breach
  • their defined Service level agreement (SLA).
  • Accessing servers and running various scripts on servers using Opsware tool and also login in to the
  • server
  • Monitoring of various Client Servers using monitoring tools (VCC), application tools (OPSWARE),
  • Knowledge base (ADMS)
  • Lead and supervise a team of 20 members.
  • Recruitment, Training and periodic re-verification of skills on team members.
  • Provide the team with a vision of the project objectives Intervene when necessary to aid the group in
  • resolving issue
Project ManagementFinancial ManagementTeam ManagementBusiness Analysis

Education

jobs in India

Bsc — Physics

Jawahar Navodaya Vidyalaya - JNV

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