Oct 2019 – Mar 2023 · 3 yrs 5 mos

• Executive Support to Programme Director and 3 Deputy Directors, Social Security Programme Management and Delivery Division – Social Security Directorate, Scottish Government

Nov 2018 – Sep 2019 · 10 mos

Jan 2017 – Nov 2018 · 1 yr 10 mos

Jan 2013 – Jan 2016 · 3 yrs

• Undertook responsibilities of executing Senior Civil Servant (SCS) recruitment campaigns and promotion boards from advertising stages to the recruitment process, which included issuing contracts. Managed logging registers of interest for Special Advisors and Strategic Board as well as publishing them on the Scottish Government’s public website. Provided support to Senior Staff Team and executive Management on a wide range of HR issues concerning Senior Civil Service (SCS) in Scottish Government. Accountable for compiling management information for Executive Team and Talent Management Board in conjunction with HR Management Information Team colleagues. Guaranteed accurate maintenance of e-HR records, MS Access and Excel databases as well as extracted management information when required. Effectively supported team leader in providing a rapid response to ad-hoc and complex emerging issues, represented the Senior Staff Team at numerous HR meetings.

Jan 2011 – Jan 2013 · 2 yrs

• Acted as a liaison for all enquiries and visitors to the Director; redirected telephone and email enquiries, received stakeholders and visitors, and responded to queries from internal and external stakeholders.Prioritised and suggested appropriate actions to Director such as distributing requests for information to relevant lead officials within business support unit / Directorate and drafted all the responses.
• Organised Director's diary, arranged meetings and managed Director's time to ensure that priorities are effectively dealt while working under minimum supervision. Planned travel, accommodation and catering arrangements for Director and executed various Directorate events whilst ensuring best value for money.

Jan 2016 – Jan 2016 · 0 mo · Livingston

• Employed to reduce back log of correspondence in relation to new contracts and variation letters to hours for staff working within West Lothian Council. This involved using multiple mail merges and accessing CHRIS (Centralized HR Information System) with the date correspondence was issued. My role was to assist with reducing a back log and assisting colleagues with ad-hoc tasks which included scanning documentation and using the electronic filing system (Meridio) for correspondence pertaining to employees.

Jan 2016 – Jan 2016 · 0 mo · Livingston

• Led the project to transfer accurate staff details to Kelio system and functioned as a first point of contact for staff regarding HR concerns like time sheets, eye care vouchers, pay and other HR queries.Delivered support in payroll functions, active learning system management and time & attendance system management; registered biometrical fingerprints for staff and provided induction to new staff members.

Oct 2010 – Aug 2025 · 14 yrs 10 mos · Livingston, Scotland, United Kingdom · On-site

Jan 2008 – Jan 2011 · 3 yrs · Education Scotland, Denholm House, Almondvale Business Park, Livingston

• Functioned as an Inspection Administrator and Lay Member of a team of inspectors who attended primary and secondary schools on inspections. Met with parents, staff and children and recorded these meetings.
• Developed guidelines for admin staff to support HM Inspectors in related inspection work (mainly in connection with DWP Welfare to Work Inspections). Liaised with other Government Departments and organisations who were involved in Welfare to Work Provision within Scotland.

Jan 2005 – Jan 2008 · 3 yrs · The Pyramids, Bathgate, West Lothian

• Guided inbound callers regarding Child Trust Fund / Working Tax Credit and updated customers records on current databases held within HMRC. Accessed Tax Credit Award details and replied with single or often multiple year award details to local authorities through secure KANA network.
• Worked as part of a team and ensured to meet service standards. Helped new advisors if they were struggling with calls and tested new call type processes before they published to advisers