Hemalatha A

Partnerships Manager

Bengaluru, Karnataka, India5 yrs 11 mos experience
Highly Stable

Key Highlights

  • Expert in managing partner ecosystems and strategic alliances.
  • Proficient in CRM platforms like Salesforce and HubSpot.
  • Skilled in optimizing partner onboarding processes.
Stackforce AI infers this person is a Partnership and Operations Manager with expertise in B2B SaaS ecosystems.

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Skills

Core Skills

Operations ManagementCustomer ExperienceCustomer Relationship Management (crm)Account ManagementFinancial Analysis

Other Skills

Business AnalysisContinuous ImprovementMarket ResearchAnalytical SkillsData AnalysisAccountingCustomer Service

About

Partnership & Strategic Alliances Manager. Experienced in leading end-to-end partner and affiliate ecosystems, with a strong focus on relationship management, strategic collaboration, and operational excellence. I specialize in driving business growth by aligning cross-functional teams, optimizing partner onboarding processes, and ensuring seamless service coordination across all touchpoints. My work spans across contract negotiation, stakeholder communication, and revenue assurance—ensuring timely invoicing and accurate reconciliation through data-driven decision-making. With a deep understanding of CRM platforms like Salesforce and HubSpot, I’ve built scalable affiliate programs and developed standardized SOPs that enhance transparency, compliance, and partner satisfaction. Passionate about building long-term, value-driven relationships, I bring a mix of strategic thinking, hands-on execution, and continuous improvement to every partnership I manage. Let’s connect to explore opportunities, share insights, and build better, smarter partnerships together.

Experience

5 yrs 11 mos
Total Experience
5 yrs 11 mos
Average Tenure
5 yrs 11 mos
Current Experience

Drinkprime

4 roles

Manager - partnership and operations

Promoted

Apr 2024Present · 2 yrs 2 mos

Customer ExperienceOperations ManagementAccount ManagementFinancial AnalysisBusiness Analysis

Assistant Manager partnership and operations

Promoted

Apr 2023Apr 2024 · 1 yr

Customer ExperienceOperations ManagementContinuous ImprovementCustomer Relationship Management (CRM)Market ResearchAnalytical Skills+3

Senior Operation executive.

Mar 2022Apr 2023 · 1 yr 1 mo

Account ManagementFinancial AnalysisAccounting

Operation executive

Jul 2020Mar 2022 · 1 yr 8 mos

Operations ManagementContinuous ImprovementCustomer Relationship Management (CRM)Market ResearchAnalytical Skills

Uber

Operations Consultant

Aug 2018Jun 2020 · 1 yr 10 mos · Bengaluru Area, India

  • Uber’s driver-partners are our most important customers, and building a best-in-class customer service experience for them and ensuring consistent quality customer service.
  • To help new partners get on the road for the first time, build engagement with the platform, and provide a home base for the driver community.
  • Responsible for helping onboard new driver-partners, provide exceptional support,
  • and quickly adapt to an ever-growing business, to work with a top-notch Operations team and deep-dive into Uber’s day-to-day-operations.
Operations ManagementCustomer Relationship Management (CRM)Market Research

Education

Sophia English School - India

Bachelor of Engineering - BE — Information Science/Studies

Jan 2014Jan 2018

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